عوامل کلیدی موفقیت زیرساختی در پیاده سازی مدیریت دانش در بانک ملت

 

Aggestam, E. (2006). Learning organization or knowledge management: which came first, the chicken or egg?. Journal Information Technology Control, 35(3), 295-302.

Ajmal, M., Helo, P., & Keka le, T. (2010). Critical factors for knowledge management in project business. Journal of Knowledge Management, 14(1), 156-168.

Akhavan, P. & Jafari, M. (2006). Critical issues for knowledge management implementation at a national level. The journal of information and knowledge management systems, 36(1), 52-66.

Akhavan, P., Hosnavi, R., & Adalati, M. S. (2010). Essential issues in knowledge management system implementation:  lessons from Iranian it-based companies. Social Responsibility, Professional Ethics, and Management Proceedings of the 11th International Conference Ankara, Turkey, 24–27 November, 503-515.

Akhavan, P., Hosnavi, R., & Sanjaghi, M. (2009). Towards knowledge management:  an exploratory study for developing a KM framework in Iran. International Journal of Industrial Engineering & Production Research, 20(3), Pp: 99-106.

Akhavan, P., Jafari, M., & Fathian, M. (2006). Critical success factors of knowledge management systems: a multi-case analysis. European Business Review. 18(2), 97-113.

Alazmi, M. & Zairi, M. (2003). Knowledge management critical success factors. Total Quality Management, 14(2), 199-204.

Asgari, A. Af., Abdul Hamid, A. B., Naziman Ab Rahman, N. M., & Asgari, A. (2012). The role of knowledge management’s KSF in the Malaysian e-Business environment. Advanced In Modern Management Journal, 1(1), 11-16.

Bojan, S. & Yvonilde, D. (2008). The use of data envelopment analysis for technology selection. Journal Computers and Industrial Engineering, 54(1), 66-76.

Borousan, E., Hajiabolhasani, A., & Hojabri, R. (2012). Evaluating factors that cause problem in implementation of knowledge management in Iran’s oil and gas industry. African Journal of Business Management, 6 (34), 9589-9596.

Çakir, E., Tozan, H., & Vayvay, O. (2009). A method for selecting third party logistic service provider using fuzzy AHP. Journal of Naval Science and Engineering, 5(3), 41-43.

Chang, T-Ch. & Chuang, Sh-H. (2009). Performance effects of knowledge management:  corporate management characteristics and competitive strategy enablers. Asian Journal of Management and Humanity Sciences, 4(4), 181-199.

Chen, C. (2004). The effects of knowledge attribute, alliance characteristics, and absorptive capacity on knowledge transfer performance. R&D Management, 3(9), 311-321.

Chen, J., Zhu, Z., & Xie H. Y. (2004). Measuring intellectual capital:  a new model and empirical study. Journal of Intellectual Capital, 5(1), 195-212.

Chong Siong, C., Wong K. Y., & Binshan, L. (2006). Criteria for measuring KM performance outcomes in organisations. Industrial Management & Data Systems, 106(7), 917-936.

Chong Siong, Ch. & Lin, B. (2009). Implementation level of knowledge management critical success factors: Malaysia’s perspective. International Journal Innovation & Learning, 6(5), 493-516.

Chong, S. C. & Choi, Y. (2005). Critical factors in the successful implementation of knowledge management. Journal of Knowledge Management Practice, 6, Retrieved from http://www.tlainc.com/articl90.htm.

Chourides, P., Longbottom, D., & Murphy, W. (2003). Excellence in knowledge management:  an empirical study to identify critical factors and performance measures. Measuring Business Excellence, 7(2), 29-45.

Claver-Cortés, E., Zaragoza-Sáez, P., & Ortega, E. P. (2007). Organizational structure features supporting knowledge management processes. Journal of knowledge management, 11(4), 45-57.

Daniel, E. (1999). Provision of electronic banking in the UK and the republic of Ireland. International Journal of Bank Marketing, 17(2), 72-82.

Davenport, T. H. & Prusak, L. (1998). Knowledge management. Translation of Hussein Rahman Seresht, Tehran, SAPCO.

Davenport, T.H. & Probst, G.J.B. (2002). Knowldege management case book. Weinheim, Wiley.

Davenport, T.H. & Prusak, L. (1998). Working knowledge - how organisations manage what they know.  Boston: Harvard Business School Press.

Davenport, T.H., De Long, D.W., & Beers, M.C. (1998). Successful knowledge management projects. Sloan Management Review, 39(2), 43-57.

Delong, D.W. & Fahey, L. (2000). Diagnosing cultural barriers to knowledge management. Academy of Management Executive, 14(4), 113–127.

Du Plessis, M. (2007). Knowledge management:  What makes complex implementations successful?. Journal Knowledge management, 11(2), 91-101.

Emadzade, M. K., Mashayekhi, B., & Abdar, E. (2012). Knowledge management capabilities and organizational performance. Interdisciplinary Journal of Contemporary Research in Business, 3(11), 781-790.

Enayati, G. & Sayyadi Ghasabeh, M. (2012). Studying the effects of organizational culture, organizational structure, and information technology on effectiveness of knowledge management:  using khorasan regional electricity company as a case study. African Journal of Business Management, 6(24), 7170-7183.

Enayati, Gh. & Sayyadi Ghasabeh, M. (2012). Studying the effects of organizational culture, organizational structure, and information technology on effectiveness of knowledge management:  Using khorasan regional electricity company as a case study. African Journal of Business Management, 6(24), 7170-7183.

Fazli, S. & Alishahi, A. (2012). Investigating the relationships between organizational Factors (Culture, Structure, Strategy) and Performance through Knowledge Management. American Journal of Scientific Research, 44, 116-130.

Floh, A. & Treiblmaier, H. (2006). What keeps the e-banking customer loyal? A multigroup analysis of the moderating role of consumer characteristics on e-loyality in the financial service industry. Electronic Commerce Research, 7(2), 97-110.

Gandhi, S. (2004). Knowledge management and reference services. The Journal of Academic Librarianship, 30(5), 368-381.

Gold, A.H., Malhotra, A., & Segars, A.H. (2001). Knowledge management:  an organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214

Greiner, M. E., Böhmann, T., & Krcmar, H., (2007). A strategy for knowledge management. Journal of Knowledge management, 11(6), 3-15.

Hahn, ED. (2003). Decision making with uncertain judgments: A stochastic formulation of the analytic hierarchy process. Decision Sciences. 34(3), 443–466.

Handzic, M., Amila L., & Amer, C. (2008). Auditing knowledge management practices: model and application. Knowledge Management Research & Practice, 6, 90-99.

Hasanali, F. (2002). Critical success factors of knowledge management. Retrieved from at:  www. kmadvantage.com/docs/km_articles/Critical_Success_Factors_of_KM.pdf (accessed 20 November 2003).

Heaidari, M., Moghimi, M., & khanifar, H. (2011). The critical success factors in implementing knowledge management: agricultural organization in Islamic Republic of Iran. British Journal of Science, 1(2), 54-75.

Hozairi, Ketut B. A., Masroeri, & Irawan, M. (2012). Application of intelligent decision support systems (IDSS) to calculate the number of sectors for security operations in the east sea Indonesia. International Journal of Modern Engineering Research (IJMER), 2(6), 4373-4377.

Huang, Li-Su & Lai, C-P. (2012). An investigation on critical success factors for knowledge management using structural equation modeling. Procedia - Social and Behavioral Sciences, 40, 24-30.

Jakov, C., Salvatore, B., & Derek, A. A. (2005). Exploring the knowledge management index as a performance diagnostic tool. Systemics, Cybernetics and Informatics, 3(2), 27-33.

 Jennex, M., Smolnik, S., & Croadell, D. (2009). Towards a consensus knowledge management success definition. The journal of information and knowledge management systems, 39,174-188.

Jennex, M.E. & Olfman, L. (2000). Development recommendations for knowledge management/ organizational memory systems. Information Systems Development Conference.

Karabag, A. (2010). Critical barrier and success factors for implementing knowledge management in organisations. Submission to IACCM, at UCLAN, Preston, UK Preston, 22 th-25th of June, 2010,CEMS Doctoral Seminar, 1-17.

Khatibian, N., Hasangholoipour, T., & Abedi Jafari, H. (2010). Measurement of knowledge management maturity level within organizations. Emerald Group Publishing Limited, 11(1), 54-70.

Kuo, C. W., Chang, S-C., & Pei-Hsuan, T. (2012). An evaluation of alternative business strategies:  a hybrid fuzzy model approach. Proceedings of 2012 International Conference on Fuzzy Theory and Its Application, November 16-18, 1-5.

Lee, A.H.I., Chen, W-C. & Chang, C-J. C. (2008). A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan. Expert Systems with Applications, 34(1), 96-107.

Lee, H. & Choi, B. (2003). Knowledge management enablers processes an integrative view and empirical examination. Journal of management information systems, 20(4), 179- 228.

Lin, C-M. & Wei, C-C. (2005). Establishing the key performance indicators of knowledge management. International Journal of the Computer, the Internet and Management, 13(2), 67-87.

Mathi, K. (2004). Key success factors for knowledge management. Retrieved from http:// www. Dmreview.com.

Mehregan, M. R., Jamporazmey, M., Hosseinzadeh, M., & Kazemi, A. (2012). An integrated approach of critical success factors (CSFs) and grey relational analysis for ranking KM systems. Procedia - Social and Behavioral Sciences, 41, 402-409.

Mercado, L. C. C. (2010). Influence of critical success factors of knowledge management on the innovation performance of Colombian organizations. Eighth LACCEI Latin American and Caribbean Conference for Engineering and Technology (LACCEI’2010), Innovation and Development for the Americas, June 1-4, 1-10.

Moffett, S., McAdam, R., & Parkinson, S. (2002). Developing a model for technology and cultural factors in knowledge management:  a factor analysis. Knowledge and Process Management, 9(4), 237-255.

Moffett, S., McAdam, R., & Parkinson, S. (2003). An empirical analysis of knowledge management applications.  Journal of Knowledge Management, 7(3), 6–26.

Mohamed, M., Stankosky, M., & Murray, A. (2006). Knowledge management and information technology: can they work in perfect harmony?. Journal of knowledge management, 10(3), 103-116.

Najafi Tireh Shabankareh, A., Rastgari, M., & Abodarda, Z. (2012). Determining the relationship between organizational structure and knowledge of management among the experts of physical education organization. Annals of Biological Research, 3 (3), 1473-1479.

Pillania, R.K. (2008). Strategic issues in knowledge management in small and medium enterprises. Knowledge Management Research & Practice, 6, 334-338.

Rahnavard, F. & Mohammadi, A., (2009). Identifying key success factors of knowledge management systems in schools and higher education centers in Tehran. Information Technology Management Journal, 1(3), 37-52.

Ralph, L.L., Ellis, T. J. (2009). An investigation of a knowledge management solution for the improvement of reference services. Journal of Information, Information Technology and Organizations, 4, 17-38.

Remus, U. (2007). Success factors for the implementation of enterprise portal, Encyclopedia of Portal Technologies and Application, Information Science Reference, (30 April 2007), 985-991.

Saaty, TL. (1990). How to make a decision:  the analytic hierarchy process. European Jornal Operational Reserch, 48(1), 9–26.

Sajeva, S. & Jucevicius, R. (2010). Determination of essential knowledge management system components and their parameters. Journal SOCIAL SCIENCES / SOCIALINIAI MOKSLAI, 1(67), 80-90.

Salavati, A. (2005). Approaches and key success factors in knowledge management. Knowledge management organizational, 8.

Sarfaraz, A. & Jenab, K. (2012). A fuzzy conceptual design selection model considering conflict resolution. IACSIT International Journal of Engineering and Technology, 4(1), 38-45.

Sarvary, M., (1999). Knowledge management and competition in the consulting industry. California Management Review, 41(2), 95-107.

Secme, N. Y., Bayrakdaroglu, A., & Kahraman, C. (2009). Fuzzy performance evaluation in Turkish banking sector using analytic hierarchy process and TOPSIS. Expert Systems with Applications, 36, 11699-11709.

Shahizan, H. & Laith, A. Y. AL-H. (2011). The relationships among critical success factors of knowledge management, innovation and organizational performance:  A Conceptual Framework. 2011 International Conference on Management and Artificial Intelligence, IACSIT Press, 6, 94-103.

Shirazi, A., Mortazavi, S., & Pour Azad, N. (2011). Factors affecting employees’ readiness for knowledge management. European Journal of Economics, Finance and Administrative Sciences, (33), 167-177.

Singh, M. D. & Kant, R. (2008). Knowledge management barriers:  an interpretive structural modeling approach. International Journal of Management Science and Engineering Management, 3(2), 141-150.

Singh, S. K. (2008). Role of leadership in knowledge management: a study. Journal of Knowledge Management, 12(4), 3-15.

Slagter, F. (2007). Knowledge management among the older workforce. Journal of Knowledge Management, 11(4), 82-96.

Sotoodeh Gohar, A., Khanzadi, M., & Farmani, M. (2012). Identifying and evaluating risks of construction projects in fuzzy environment: A case study in Iranian construction industry. Indian Journal of Science and Technology, 5(11), 3593-3602.

Sotoudeh, G., Khanzadi M., & Parchami, J. M. (2011). A fuzzy MCDM for evaluating risk of construction projects. Australian Journal of Basic and Applied Sciences, 5(12), 162-171.

Steven, W. (2005). Organizational knowledge management structure. The Learning Organization, 12(4), 330-339.

Syeedul, Al-A. & Saifur, R. (2010). Application of electronic banking in bangladesh: an overview. Bangladesh Reserch Publications, 4(2), 172-184.

Talebi, B., Pakdel Bonab, M., Zemestani, G., & Moradi, S. (2011). Presenting a perceptional model of effective factors in the success of knowledge management in governmental and non-governmental higher education centers and universities in Iran. American Journal of Scientific Research, (32), 69-81.

Toloie-Eshlaghy, A. & Akbari-Yusefvand, A. (2011). Identifying & prioritizing critical success factors (CSFs) in practicing knowledge management in small & medium firms using decision making techniques. Journal Economics, Finance & Administrative Sciences, (40), 101-116.

Vaccaro, A., Parente, R., & Veloso, F. M. (2010). Knowledge management tools, inter-organizational relationships, innovation and firm performance. Technological Forecasting and Social Change, 77(7), 1076-1089.

Valmohammadi, C. (2010). Identification and prioritization of critical success factors of knowledge management in Iranian SMEs:  AN EXPERTS view. African Journal of Business Management, 4(6), 915-924.

Vărzaru1, M. & Jolivet, E. (2011). Towards a model of designing an organizational structure in a knowledge based society. Amfiteatru Economic, 13(30), 620-631.

Walczak, S. (2005). Organizational knowledge management structure. The Learning Organization, 12(4), 330-339.

Walsham, G. (2001). Knowledge management: the benefits and limitations of computer systems. European Management Journal, 19(6), 599-608.

Wei, C. C., Choy, C. S., & Yew, P. H. P. (2009). Is the Malaysian telecommunication industry ready for knowledge management implementation?. Journal of knowledge management, 13(1), 69-87.

Wong, K.Y. & Aspinwall, E. (2005). An empirical study of the important factors for knowledge-management adoption in the SME sector. Journal of Knowledge Management, 9(23), 64–82.

Wong, K.Y. (2005). Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management & Data Systems, 105(3), 261-279.

Yazdani, B., Yaghoubi, N.M., & Hajiabadi, M. (2011). Critical success factors for knowledge management in organization:  an empirical assessment. European journal of Humanities and Social Sciences, 3(1), 95-117.

Zadeh, LA. (1965). Fuzzy sets. Information & Control, 8(3), 338–353.

 

 

 

     v

Aggestam, E. (2006). Learning organization or knowledge management: which came first, the chicken or egg?. Journal Information Technology Control, 35(3), 295-302.

Ajmal, M., Helo, P., & Keka le, T. (2010). Critical factors for knowledge management in project business. Journal of Knowledge Management, 14(1), 156-168.

Akhavan, P. & Jafari, M. (2006). Critical issues for knowledge management implementation at a national level. The journal of information and knowledge management systems, 36(1), 52-66.

Akhavan, P., Hosnavi, R., & Adalati, M. S. (2010). Essential issues in knowledge management system implementation:  lessons from Iranian it-based companies. Social Responsibility, Professional Ethics, and Management Proceedings of the 11th International Conference Ankara, Turkey, 24–27 November, 503-515.

Akhavan, P., Hosnavi, R., & Sanjaghi, M. (2009). Towards knowledge management:  an exploratory study for developing a KM framework in Iran. International Journal of Industrial Engineering & Production Research, 20(3), Pp: 99-106.

Akhavan, P., Jafari, M., & Fathian, M. (2006). Critical success factors of knowledge management systems: a multi-case analysis. European Business Review. 18(2), 97-113.

Alazmi, M. & Zairi, M. (2003). Knowledge management critical success factors. Total Quality Management, 14(2), 199-204.

Asgari, A. Af., Abdul Hamid, A. B., Naziman Ab Rahman, N. M., & Asgari, A. (2012). The role of knowledge management’s KSF in the Malaysian e-Business environment. Advanced In Modern Management Journal, 1(1), 11-16.

Bojan, S. & Yvonilde, D. (2008). The use of data envelopment analysis for technology selection. Journal Computers and Industrial Engineering, 54(1), 66-76.

Borousan, E., Hajiabolhasani, A., & Hojabri, R. (2012). Evaluating factors that cause problem in implementation of knowledge management in Iran’s oil and gas industry. African Journal of Business Management, 6 (34), 9589-9596.

Çakir, E., Tozan, H., & Vayvay, O. (2009). A method for selecting third party logistic service provider using fuzzy AHP. Journal of Naval Science and Engineering, 5(3), 41-43.

Chang, T-Ch. & Chuang, Sh-H. (2009). Performance effects of knowledge management:  corporate management characteristics and competitive strategy enablers. Asian Journal of Management and Humanity Sciences, 4(4), 181-199.

Chen, C. (2004). The effects of knowledge attribute, alliance characteristics, and absorptive capacity on knowledge transfer performance. R&D Management, 3(9), 311-321.

Chen, J., Zhu, Z., & Xie H. Y. (2004). Measuring intellectual capital:  a new model and empirical study. Journal of Intellectual Capital, 5(1), 195-212.

Chong Siong, C., Wong K. Y., & Binshan, L. (2006). Criteria for measuring KM performance outcomes in organisations. Industrial Management & Data Systems, 106(7), 917-936.

Chong Siong, Ch. & Lin, B. (2009). Implementation level of knowledge management critical success factors: Malaysia’s perspective. International Journal Innovation & Learning, 6(5), 493-516.

Chong, S. C. & Choi, Y. (2005). Critical factors in the successful implementation of knowledge management. Journal of Knowledge Management Practice, 6, Retrieved from http://www.tlainc.com/articl90.htm.

Chourides, P., Longbottom, D., & Murphy, W. (2003). Excellence in knowledge management:  an empirical study to identify critical factors and performance measures. Measuring Business Excellence, 7(2), 29-45.

Claver-Cortés, E., Zaragoza-Sáez, P., & Ortega, E. P. (2007). Organizational structure features supporting knowledge management processes. Journal of knowledge management, 11(4), 45-57.

Daniel, E. (1999). Provision of electronic banking in the UK and the republic of Ireland. International Journal of Bank Marketing, 17(2), 72-82.

Davenport, T. H. & Prusak, L. (1998). Knowledge management. Translation of Hussein Rahman Seresht, Tehran, SAPCO.

Davenport, T.H. & Probst, G.J.B. (2002). Knowldege management case book. Weinheim, Wiley.

Davenport, T.H. & Prusak, L. (1998). Working knowledge - how organisations manage what they know.  Boston: Harvard Business School Press.

Davenport, T.H., De Long, D.W., & Beers, M.C. (1998). Successful knowledge management projects. Sloan Management Review, 39(2), 43-57.

Delong, D.W. & Fahey, L. (2000). Diagnosing cultural barriers to knowledge management. Academy of Management Executive, 14(4), 113–127.

Du Plessis, M. (2007). Knowledge management:  What makes complex implementations successful?. Journal Knowledge management, 11(2), 91-101.

Emadzade, M. K., Mashayekhi, B., & Abdar, E. (2012). Knowledge management capabilities and organizational performance. Interdisciplinary Journal of Contemporary Research in Business, 3(11), 781-790.

Enayati, G. & Sayyadi Ghasabeh, M. (2012). Studying the effects of organizational culture, organizational structure, and information technology on effectiveness of knowledge management:  using khorasan regional electricity company as a case study. African Journal of Business Management, 6(24), 7170-7183.

Enayati, Gh. & Sayyadi Ghasabeh, M. (2012). Studying the effects of organizational culture, organizational structure, and information technology on effectiveness of knowledge management:  Using khorasan regional electricity company as a case study. African Journal of Business Management, 6(24), 7170-7183.

Fazli, S. & Alishahi, A. (2012). Investigating the relationships between organizational Factors (Culture, Structure, Strategy) and Performance through Knowledge Management. American Journal of Scientific Research, 44, 116-130.

Floh, A. & Treiblmaier, H. (2006). What keeps the e-banking customer loyal? A multigroup analysis of the moderating role of consumer characteristics on e-loyality in the financial service industry. Electronic Commerce Research, 7(2), 97-110.

Gandhi, S. (2004). Knowledge management and reference services. The Journal of Academic Librarianship, 30(5), 368-381.

Gold, A.H., Malhotra, A., & Segars, A.H. (2001). Knowledge management:  an organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214

Greiner, M. E., Böhmann, T., & Krcmar, H., (2007). A strategy for knowledge management. Journal of Knowledge management, 11(6), 3-15.

Hahn, ED. (2003). Decision making with uncertain judgments: A stochastic formulation of the analytic hierarchy process. Decision Sciences. 34(3), 443–466.

Handzic, M., Amila L., & Amer, C. (2008). Auditing knowledge management practices: model and application. Knowledge Management Research & Practice, 6, 90-99.

Hasanali, F. (2002). Critical success factors of knowledge management. Retrieved from at:  www. kmadvantage.com/docs/km_articles/Critical_Success_Factors_of_KM.pdf (accessed 20 November 2003).

Heaidari, M., Moghimi, M., & khanifar, H. (2011). The critical success factors in implementing knowledge management: agricultural organization in Islamic Republic of Iran. British Journal of Science, 1(2), 54-75.

Hozairi, Ketut B. A., Masroeri, & Irawan, M. (2012). Application of intelligent decision support systems (IDSS) to calculate the number of sectors for security operations in the east sea Indonesia. International Journal of Modern Engineering Research (IJMER), 2(6), 4373-4377.

Huang, Li-Su & Lai, C-P. (2012). An investigation on critical success factors for knowledge management using structural equation modeling. Procedia - Social and Behavioral Sciences, 40, 24-30.

Jakov, C., Salvatore, B., & Derek, A. A. (2005). Exploring the knowledge management index as a performance diagnostic tool. Systemics, Cybernetics and Informatics, 3(2), 27-33.

 Jennex, M., Smolnik, S., & Croadell, D. (2009). Towards a consensus knowledge management success definition. The journal of information and knowledge management systems, 39,174-188.

Jennex, M.E. & Olfman, L. (2000). Development recommendations for knowledge management/ organizational memory systems. Information Systems Development Conference.

Karabag, A. (2010). Critical barrier and success factors for implementing knowledge management in organisations. Submission to IACCM, at UCLAN, Preston, UK Preston, 22 th-25th of June, 2010,CEMS Doctoral Seminar, 1-17.

Khatibian, N., Hasangholoipour, T., & Abedi Jafari, H. (2010). Measurement of knowledge management maturity level within organizations. Emerald Group Publishing Limited, 11(1), 54-70.

Kuo, C. W., Chang, S-C., & Pei-Hsuan, T. (2012). An evaluation of alternative business strategies:  a hybrid fuzzy model approach. Proceedings of 2012 International Conference on Fuzzy Theory and Its Application, November 16-18, 1-5.

Lee, A.H.I., Chen, W-C. & Chang, C-J. C. (2008). A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan. Expert Systems with Applications, 34(1), 96-107.

Lee, H. & Choi, B. (2003). Knowledge management enablers processes an integrative view and empirical examination. Journal of management information systems, 20(4), 179- 228.

Lin, C-M. & Wei, C-C. (2005). Establishing the key performance indicators of knowledge management. International Journal of the Computer, the Internet and Management, 13(2), 67-87.

Mathi, K. (2004). Key success factors for knowledge management. Retrieved from http:// www. Dmreview.com.

Mehregan, M. R., Jamporazmey, M., Hosseinzadeh, M., & Kazemi, A. (2012). An integrated approach of critical success factors (CSFs) and grey relational analysis for ranking KM systems. Procedia - Social and Behavioral Sciences, 41, 402-409.

Mercado, L. C. C. (2010). Influence of critical success factors of knowledge management on the innovation performance of Colombian organizations. Eighth LACCEI Latin American and Caribbean Conference for Engineering and Technology (LACCEI’2010), Innovation and Development for the Americas, June 1-4, 1-10.

Moffett, S., McAdam, R., & Parkinson, S. (2002). Developing a model for technology and cultural factors in knowledge management:  a factor analysis. Knowledge and Process Management, 9(4), 237-255.

Moffett, S., McAdam, R., & Parkinson, S. (2003). An empirical analysis of knowledge management applications.  Journal of Knowledge Management, 7(3), 6–26.

Mohamed, M., Stankosky, M., & Murray, A. (2006). Knowledge management and information technology: can they work in perfect harmony?. Journal of knowledge management, 10(3), 103-116.

Najafi Tireh Shabankareh, A., Rastgari, M., & Abodarda, Z. (2012). Determining the relationship between organizational structure and knowledge of management among the experts of physical education organization. Annals of Biological Research, 3 (3), 1473-1479.

Pillania, R.K. (2008). Strategic issues in knowledge management in small and medium enterprises. Knowledge Management Research & Practice, 6, 334-338.

Rahnavard, F. & Mohammadi, A., (2009). Identifying key success factors of knowledge management systems in schools and higher education centers in Tehran. Information Technology Management Journal, 1(3), 37-52.

Ralph, L.L., Ellis, T. J. (2009). An investigation of a knowledge management solution for the improvement of reference services. Journal of Information, Information Technology and Organizations, 4, 17-38.

Remus, U. (2007). Success factors for the implementation of enterprise portal, Encyclopedia of Portal Technologies and Application, Information Science Reference, (30 April 2007), 985-991.

Saaty, TL. (1990). How to make a decision:  the analytic hierarchy process. European Jornal Operational Reserch, 48(1), 9–26.

Sajeva, S. & Jucevicius, R. (2010). Determination of essential knowledge management system components and their parameters. Journal SOCIAL SCIENCES / SOCIALINIAI MOKSLAI, 1(67), 80-90.

Salavati, A. (2005). Approaches and key success factors in knowledge management. Knowledge management organizational, 8.

Sarfaraz, A. & Jenab, K. (2012). A fuzzy conceptual design selection model considering conflict resolution. IACSIT International Journal of Engineering and Technology, 4(1), 38-45.

Sarvary, M., (1999). Knowledge management and competition in the consulting industry. California Management Review, 41(2), 95-107.

Secme, N. Y., Bayrakdaroglu, A., & Kahraman, C. (2009). Fuzzy performance evaluation in Turkish banking sector using analytic hierarchy process and TOPSIS. Expert Systems with Applications, 36, 11699-11709.

Shahizan, H. & Laith, A. Y. AL-H. (2011). The relationships among critical success factors of knowledge management, innovation and organizational performance:  A Conceptual Framework. 2011 International Conference on Management and Artificial Intelligence, IACSIT Press, 6, 94-103.

Shirazi, A., Mortazavi, S., & Pour Azad, N. (2011). Factors affecting employees’ readiness for knowledge management. European Journal of Economics, Finance and Administrative Sciences, (33), 167-177.

Singh, M. D. & Kant, R. (2008). Knowledge management barriers:  an interpretive structural modeling approach. International Journal of Management Science and Engineering Management, 3(2), 141-150.

Singh, S. K. (2008). Role of leadership in knowledge management: a study. Journal of Knowledge Management, 12(4), 3-15.

Slagter, F. (2007). Knowledge management among the older workforce. Journal of Knowledge Management, 11(4), 82-96.

Sotoodeh Gohar, A., Khanzadi, M., & Farmani, M. (2012). Identifying and evaluating risks of construction projects in fuzzy environment: A case study in Iranian construction industry. Indian Journal of Science and Technology, 5(11), 3593-3602.

Sotoudeh, G., Khanzadi M., & Parchami, J. M. (2011). A fuzzy MCDM for evaluating risk of construction projects. Australian Journal of Basic and Applied Sciences, 5(12), 162-171.

Steven, W. (2005). Organizational knowledge management structure. The Learning Organization, 12(4), 330-339.

Syeedul, Al-A. & Saifur, R. (2010). Application of electronic banking in bangladesh: an overview. Bangladesh Reserch Publications, 4(2), 172-184.

Talebi, B., Pakdel Bonab, M., Zemestani, G., & Moradi, S. (2011). Presenting a perceptional model of effective factors in the success of knowledge management in governmental and non-governmental higher education centers and universities in Iran. American Journal of Scientific Research, (32), 69-81.

Toloie-Eshlaghy, A. & Akbari-Yusefvand, A. (2011). Identifying & prioritizing critical success factors (CSFs) in practicing knowledge management in small & medium firms using decision making techniques. Journal Economics, Finance & Administrative Sciences, (40), 101-116.

Vaccaro, A., Parente, R., & Veloso, F. M. (2010). Knowledge management tools, inter-organizational relationships, innovation and firm performance. Technological Forecasting and Social Change, 77(7), 1076-1089.

Valmohammadi, C. (2010). Identification and prioritization of critical success factors of knowledge management in Iranian SMEs:  AN EXPERTS view. African Journal of Business Management, 4(6), 915-924.

Vărzaru1, M. & Jolivet, E. (2011). Towards a model of designing an organizational structure in a knowledge based society. Amfiteatru Economic, 13(30), 620-631.

Walczak, S. (2005). Organizational knowledge management structure. The Learning Organization, 12(4), 330-339.

Walsham, G. (2001). Knowledge management: the benefits and limitations of computer systems. European Management Journal, 19(6), 599-608.

Wei, C. C., Choy, C. S., & Yew, P. H. P. (2009). Is the Malaysian telecommunication industry ready for knowledge management implementation?. Journal of knowledge management, 13(1), 69-87.

Wong, K.Y. & Aspinwall, E. (2005). An empirical study of the important factors for knowledge-management adoption in the SME sector. Journal of Knowledge Management, 9(23), 64–82.

Wong, K.Y. (2005). Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management & Data Systems, 105(3), 261-279.

Yazdani, B., Yaghoubi, N.M., & Hajiabadi, M. (2011). Critical success factors for knowledge management in organization:  an empirical assessment. European journal of Humanities and Social Sciences, 3(1), 95-117.

Zadeh, LA. (1965). Fuzzy sets. Information & Control, 8(3), 338–353.

 

 

 

     

Aggestam, E. (2006). Learning organization or knowledge management: which came first, the chicken or egg?. Journal Information Technology Control, 35(3), 295-302.

Ajmal, M., Helo, P., & Keka le, T. (2010). Critical factors for knowledge management in project business. Journal of Knowledge Management, 14(1), 156-168.

Akhavan, P. & Jafari, M. (2006). Critical issues for knowledge management implementation at a national level. The journal of information and knowledge management systems, 36(1), 52-66.

Akhavan, P., Hosnavi, R., & Adalati, M. S. (2010). Essential issues in knowledge management system implementation:  lessons from Iranian it-based companies. Social Responsibility, Professional Ethics, and Management Proceedings of the 11th International Conference Ankara, Turkey, 24–27 November, 503-515.

Akhavan, P., Hosnavi, R., & Sanjaghi, M. (2009). Towards knowledge management:  an exploratory study for developing a KM framework in Iran. International Journal of Industrial Engineering & Production Research, 20(3), Pp: 99-106.

Akhavan, P., Jafari, M., & Fathian, M. (2006). Critical success factors of knowledge management systems: a multi-case analysis. European Business Review. 18(2), 97-113.

Alazmi, M. & Zairi, M. (2003). Knowledge management critical success factors. Total Quality Management, 14(2), 199-204.

Asgari, A. Af., Abdul Hamid, A. B., Naziman Ab Rahman, N. M., & Asgari, A. (2012). The role of knowledge management’s KSF in the Malaysian e-Business environment. Advanced In Modern Management Journal, 1(1), 11-16.

Bojan, S. & Yvonilde, D. (2008). The use of data envelopment analysis for technology selection. Journal Computers and Industrial Engineering, 54(1), 66-76.

Borousan, E., Hajiabolhasani, A., & Hojabri, R. (2012). Evaluating factors that cause problem in implementation of knowledge management in Iran’s oil and gas industry. African Journal of Business Management, 6 (34), 9589-9596.

Çakir, E., Tozan, H., & Vayvay, O. (2009). A method for selecting third party logistic service provider using fuzzy AHP. Journal of Naval Science and Engineering, 5(3), 41-43.

Chang, T-Ch. & Chuang, Sh-H. (2009). Performance effects of knowledge management:  corporate management characteristics and competitive strategy enablers. Asian Journal of Management and Humanity Sciences, 4(4), 181-199.

Chen, C. (2004). The effects of knowledge attribute, alliance characteristics, and absorptive capacity on knowledge transfer performance. R&D Management, 3(9), 311-321.

Chen, J., Zhu, Z., & Xie H. Y. (2004). Measuring intellectual capital:  a new model and empirical study. Journal of Intellectual Capital, 5(1), 195-212.

Chong Siong, C., Wong K. Y., & Binshan, L. (2006). Criteria for measuring KM performance outcomes in organisations. Industrial Management & Data Systems, 106(7), 917-936.

Chong Siong, Ch. & Lin, B. (2009). Implementation level of knowledge management critical success factors: Malaysia’s perspective. International Journal Innovation & Learning, 6(5), 493-516.

Chong, S. C. & Choi, Y. (2005). Critical factors in the successful implementation of knowledge management. Journal of Knowledge Management Practice, 6, Retrieved from http://www.tlainc.com/articl90.htm.

Chourides, P., Longbottom, D., & Murphy, W. (2003). Excellence in knowledge management:  an empirical study to identify critical factors and performance measures. Measuring Business Excellence, 7(2), 29-45.

Claver-Cortés, E., Zaragoza-Sáez, P., & Ortega, E. P. (2007). Organizational structure features supporting knowledge management processes. Journal of knowledge management, 11(4), 45-57.

Daniel, E. (1999). Provision of electronic banking in the UK and the republic of Ireland. International Journal of Bank Marketing, 17(2), 72-82.

Davenport, T. H. & Prusak, L. (1998). Knowledge management. Translation of Hussein Rahman Seresht, Tehran, SAPCO.

Davenport, T.H. & Probst, G.J.B. (2002). Knowldege management case book. Weinheim, Wiley.

Davenport, T.H. & Prusak, L. (1998). Working knowledge - how organisations manage what they know.  Boston: Harvard Business School Press.

Davenport, T.H., De Long, D.W., & Beers, M.C. (1998). Successful knowledge management projects. Sloan Management Review, 39(2), 43-57.

Delong, D.W. & Fahey, L. (2000). Diagnosing cultural barriers to knowledge management. Academy of Management Executive, 14(4), 113–127.

Du Plessis, M. (2007). Knowledge management:  What makes complex implementations successful?. Journal Knowledge management, 11(2), 91-101.

Emadzade, M. K., Mashayekhi, B., & Abdar, E. (2012). Knowledge management capabilities and organizational performance. Interdisciplinary Journal of Contemporary Research in Business, 3(11), 781-790.

Enayati, G. & Sayyadi Ghasabeh, M. (2012). Studying the effects of organizational culture, organizational structure, and information technology on effectiveness of knowledge management:  using khorasan regional electricity company as a case study. African Journal of Business Management, 6(24), 7170-7183.

Enayati, Gh. & Sayyadi Ghasabeh, M. (2012). Studying the effects of organizational culture, organizational structure, and information technology on effectiveness of knowledge management:  Using khorasan regional electricity company as a case study. African Journal of Business Management, 6(24), 7170-7183.

Fazli, S. & Alishahi, A. (2012). Investigating the relationships between organizational Factors (Culture, Structure, Strategy) and Performance through Knowledge Management. American Journal of Scientific Research, 44, 116-130.

Floh, A. & Treiblmaier, H. (2006). What keeps the e-banking customer loyal? A multigroup analysis of the moderating role of consumer characteristics on e-loyality in the financial service industry. Electronic Commerce Research, 7(2), 97-110.

Gandhi, S. (2004). Knowledge management and reference services. The Journal of Academic Librarianship, 30(5), 368-381.

Gold, A.H., Malhotra, A., & Segars, A.H. (2001). Knowledge management:  an organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214

Greiner, M. E., Böhmann, T., & Krcmar, H., (2007). A strategy for knowledge management. Journal of Knowledge management, 11(6), 3-15.

Hahn, ED. (2003). Decision making with uncertain judgments: A stochastic formulation of the analytic hierarchy process. Decision Sciences. 34(3), 443–466.

Handzic, M., Amila L., & Amer, C. (2008). Auditing knowledge management practices: model and application. Knowledge Management Research & Practice, 6, 90-99.

Hasanali, F. (2002). Critical success factors of knowledge management. Retrieved from at:  www. kmadvantage.com/docs/km_articles/Critical_Success_Factors_of_KM.pdf (accessed 20 November 2003).

Heaidari, M., Moghimi, M., & khanifar, H. (2011). The critical success factors in implementing knowledge management: agricultural organization in Islamic Republic of Iran. British Journal of Science, 1(2), 54-75.

Hozairi, Ketut B. A., Masroeri, & Irawan, M. (2012). Application of intelligent decision support systems (IDSS) to calculate the number of sectors for security operations in the east sea Indonesia. International Journal of Modern Engineering Research (IJMER), 2(6), 4373-4377.

Huang, Li-Su & Lai, C-P. (2012). An investigation on critical success factors for knowledge management using structural equation modeling. Procedia - Social and Behavioral Sciences, 40, 24-30.

Jakov, C., Salvatore, B., & Derek, A. A. (2005). Exploring the knowledge management index as a performance diagnostic tool. Systemics, Cybernetics and Informatics, 3(2), 27-33.

 Jennex, M., Smolnik, S., & Croadell, D. (2009). Towards a consensus knowledge management success definition. The journal of information and knowledge management systems, 39,174-188.

Jennex, M.E. & Olfman, L. (2000). Development recommendations for knowledge management/ organizational memory systems. Information Systems Development Conference.

Karabag, A. (2010). Critical barrier and success factors for implementing knowledge management in organisations. Submission to IACCM, at UCLAN, Preston, UK Preston, 22 th-25th of June, 2010,CEMS Doctoral Seminar, 1-17.

Khatibian, N., Hasangholoipour, T., & Abedi Jafari, H. (2010). Measurement of knowledge management maturity level within organizations. Emerald Group Publishing Limited, 11(1), 54-70.

Kuo, C. W., Chang, S-C., & Pei-Hsuan, T. (2012). An evaluation of alternative business strategies:  a hybrid fuzzy model approach. Proceedings of 2012 International Conference on Fuzzy Theory and Its Application, November 16-18, 1-5.

Lee, A.H.I., Chen, W-C. & Chang, C-J. C. (2008). A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan. Expert Systems with Applications, 34(1), 96-107.

Lee, H. & Choi, B. (2003). Knowledge management enablers processes an integrative view and empirical examination. Journal of management information systems, 20(4), 179- 228.

Lin, C-M. & Wei, C-C. (2005). Establishing the key performance indicators of knowledge management. International Journal of the Computer, the Internet and Management, 13(2), 67-87.

Mathi, K. (2004). Key success factors for knowledge management. Retrieved from http:// www. Dmreview.com.

Mehregan, M. R., Jamporazmey, M., Hosseinzadeh, M., & Kazemi, A. (2012). An integrated approach of critical success factors (CSFs) and grey relational analysis for ranking KM systems. Procedia - Social and Behavioral Sciences, 41, 402-409.

Mercado, L. C. C. (2010). Influence of critical success factors of knowledge management on the innovation performance of Colombian organizations. Eighth LACCEI Latin American and Caribbean Conference for Engineering and Technology (LACCEI’2010), Innovation and Development for the Americas, June 1-4, 1-10.

Moffett, S., McAdam, R., & Parkinson, S. (2002). Developing a model for technology and cultural factors in knowledge management:  a factor analysis. Knowledge and Process Management, 9(4), 237-255.

Moffett, S., McAdam, R., & Parkinson, S. (2003). An empirical analysis of knowledge management applications.  Journal of Knowledge Management, 7(3), 6–26.

Mohamed, M., Stankosky, M., & Murray, A. (2006). Knowledge management and information technology: can they work in perfect harmony?. Journal of knowledge management, 10(3), 103-116.

Najafi Tireh Shabankareh, A., Rastgari, M., & Abodarda, Z. (2012). Determining the relationship between organizational structure and knowledge of management among the experts of physical education organization. Annals of Biological Research, 3 (3), 1473-1479.

Pillania, R.K. (2008). Strategic issues in knowledge management in small and medium enterprises. Knowledge Management Research & Practice, 6, 334-338.

Rahnavard, F. & Mohammadi, A., (2009). Identifying key success factors of knowledge management systems in schools and higher education centers in Tehran. Information Technology Management Journal, 1(3), 37-52.

Ralph, L.L., Ellis, T. J. (2009). An investigation of a knowledge management solution for the improvement of reference services. Journal of Information, Information Technology and Organizations, 4, 17-38.

Remus, U. (2007). Success factors for the implementation of enterprise portal, Encyclopedia of Portal Technologies and Application, Information Science Reference, (30 April 2007), 985-991.

Saaty, TL. (1990). How to make a decision:  the analytic hierarchy process. European Jornal Operational Reserch, 48(1), 9–26.

Sajeva, S. & Jucevicius, R. (2010). Determination of essential knowledge management system components and their parameters. Journal SOCIAL SCIENCES / SOCIALINIAI MOKSLAI, 1(67), 80-90.

Salavati, A. (2005). Approaches and key success factors in knowledge management. Knowledge management organizational, 8.

Sarfaraz, A. & Jenab, K. (2012). A fuzzy conceptual design selection model considering conflict resolution. IACSIT International Journal of Engineering and Technology, 4(1), 38-45.

Sarvary, M., (1999). Knowledge management and competition in the consulting industry. California Management Review, 41(2), 95-107.

Secme, N. Y., Bayrakdaroglu, A., & Kahraman, C. (2009). Fuzzy performance evaluation in Turkish banking sector using analytic hierarchy process and TOPSIS. Expert Systems with Applications, 36, 11699-11709.

Shahizan, H. & Laith, A. Y. AL-H. (2011). The relationships among critical success factors of knowledge management, innovation and organizational performance:  A Conceptual Framework. 2011 International Conference on Management and Artificial Intelligence, IACSIT Press, 6, 94-103.

Shirazi, A., Mortazavi, S., & Pour Azad, N. (2011). Factors affecting employees’ readiness for knowledge management. European Journal of Economics, Finance and Administrative Sciences, (33), 167-177.

Singh, M. D. & Kant, R. (2008). Knowledge management barriers:  an interpretive structural modeling approach. International Journal of Management Science and Engineering Management, 3(2), 141-150.

Singh, S. K. (2008). Role of leadership in knowledge management: a study. Journal of Knowledge Management, 12(4), 3-15.

Slagter, F. (2007). Knowledge management among the older workforce. Journal of Knowledge Management, 11(4), 82-96.

Sotoodeh Gohar, A., Khanzadi, M., & Farmani, M. (2012). Identifying and evaluating risks of construction projects in fuzzy environment: A case study in Iranian construction industry. Indian Journal of Science and Technology, 5(11), 3593-3602.

Sotoudeh, G., Khanzadi M., & Parchami, J. M. (2011). A fuzzy MCDM for evaluating risk of construction projects. Australian Journal of Basic and Applied Sciences, 5(12), 162-171.

Steven, W. (2005). Organizational knowledge management structure. The Learning Organization, 12(4), 330-339.

Syeedul, Al-A. & Saifur, R. (2010). Application of electronic banking in bangladesh: an overview. Bangladesh Reserch Publications, 4(2), 172-184.

Talebi, B., Pakdel Bonab, M., Zemestani, G., & Moradi, S. (2011). Presenting a perceptional model of effective factors in the success of knowledge management in governmental and non-governmental higher education centers and universities in Iran. American Journal of Scientific Research, (32), 69-81.

Toloie-Eshlaghy, A. & Akbari-Yusefvand, A. (2011). Identifying & prioritizing critical success factors (CSFs) in practicing knowledge management in small & medium firms using decision making techniques. Journal Economics, Finance & Administrative Sciences, (40), 101-116.

Vaccaro, A., Parente, R., & Veloso, F. M. (2010). Knowledge management tools, inter-organizational relationships, innovation and firm performance. Technological Forecasting and Social Change, 77(7), 1076-1089.

Valmohammadi, C. (2010). Identification and prioritization of critical success factors of knowledge management in Iranian SMEs:  AN EXPERTS view. African Journal of Business Management, 4(6), 915-924.

Vărzaru1, M. & Jolivet, E. (2011). Towards a model of designing an organizational structure in a knowledge based society. Amfiteatru Economic, 13(30), 620-631.

Walczak, S. (2005). Organizational knowledge management structure. The Learning Organization, 12(4), 330-339.

Walsham, G. (2001). Knowledge management: the benefits and limitations of computer systems. European Management Journal, 19(6), 599-608.

Wei, C. C., Choy, C. S., & Yew, P. H. P. (2009). Is the Malaysian telecommunication industry ready for knowledge management implementation?. Journal of knowledge management, 13(1), 69-87.

Wong, K.Y. & Aspinwall, E. (2005). An empirical study of the important factors for knowledge-management adoption in the SME sector. Journal of Knowledge Management, 9(23), 64–82.

Wong, K.Y. (2005). Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management & Data Systems, 105(3), 261-279.

Yazdani, B., Yaghoubi, N.M., & Hajiabadi, M. (2011). Critical success factors for knowledge management in organization:  an empirical assessment. European journal of Humanities and Social Sciences, 3(1), 95-117.

Zadeh, LA. (1965). Fuzzy sets. Information & Control, 8(3), 338–353.

 

 

 

     

Aggestam, E. (2006). Learning organization or knowledge management: which came first, the chicken or egg?. Journal Information Technology Control, 35(3), 295-302.

Ajmal, M., Helo, P., & Keka le, T. (2010). Critical factors for knowledge management in project business. Journal of Knowledge Management, 14(1), 156-168.

Akhavan, P. & Jafari, M. (2006). Critical issues for knowledge management implementation at a national level. The journal of information and knowledge management systems, 36(1), 52-66.

Akhavan, P., Hosnavi, R., & Adalati, M. S. (2010). Essential issues in knowledge management system implementation:  lessons from Iranian it-based companies. Social Responsibility, Professional Ethics, and Management Proceedings of the 11th International Conference Ankara, Turkey, 24–27 November, 503-515.

Akhavan, P., Hosnavi, R., & Sanjaghi, M. (2009). Towards knowledge management:  an exploratory study for developing a KM framework in Iran. International Journal of Industrial Engineering & Production Research, 20(3), Pp: 99-106.

Akhavan, P., Jafari, M., & Fathian, M. (2006). Critical success factors of knowledge management systems: a multi-case analysis. European Business Review. 18(2), 97-113.

Alazmi, M. & Zairi, M. (2003). Knowledge management critical success factors. Total Quality Management, 14(2), 199-204.

Asgari, A. Af., Abdul Hamid, A. B., Naziman Ab Rahman, N. M., & Asgari, A. (2012). The role of knowledge management’s KSF in the Malaysian e-Business environment. Advanced In Modern Management Journal, 1(1), 11-16.

Bojan, S. & Yvonilde, D. (2008). The use of data envelopment analysis for technology selection. Journal Computers and Industrial Engineering, 54(1), 66-76.

Borousan, E., Hajiabolhasani, A., & Hojabri, R. (2012). Evaluating factors that cause problem in implementation of knowledge management in Iran’s oil and gas industry. African Journal of Business Management, 6 (34), 9589-9596.

Çakir, E., Tozan, H., & Vayvay, O. (2009). A method for selecting third party logistic service provider using fuzzy AHP. Journal of Naval Science and Engineering, 5(3), 41-43.

Chang, T-Ch. & Chuang, Sh-H. (2009). Performance effects of knowledge management:  corporate management characteristics and competitive strategy enablers. Asian Journal of Management and Humanity Sciences, 4(4), 181-199.

Chen, C. (2004). The effects of knowledge attribute, alliance characteristics, and absorptive capacity on knowledge transfer performance. R&D Management, 3(9), 311-321.

Chen, J., Zhu, Z., & Xie H. Y. (2004). Measuring intellectual capital:  a new model and empirical study. Journal of Intellectual Capital, 5(1), 195-212.

Chong Siong, C., Wong K. Y., & Binshan, L. (2006). Criteria for measuring KM performance outcomes in organisations. Industrial Management & Data Systems, 106(7), 917-936.

Chong Siong, Ch. & Lin, B. (2009). Implementation level of knowledge management critical success factors: Malaysia’s perspective. International Journal Innovation & Learning, 6(5), 493-516.

Chong, S. C. & Choi, Y. (2005). Critical factors in the successful implementation of knowledge management. Journal of Knowledge Management Practice, 6, Retrieved from http://www.tlainc.com/articl90.htm.

Chourides, P., Longbottom, D., & Murphy, W. (2003). Excellence in knowledge management:  an empirical study to identify critical factors and performance measures. Measuring Business Excellence, 7(2), 29-45.

Claver-Cortés, E., Zaragoza-Sáez, P., & Ortega, E. P. (2007). Organizational structure features supporting knowledge management processes. Journal of knowledge management, 11(4), 45-57.

Daniel, E. (1999). Provision of electronic banking in the UK and the republic of Ireland. International Journal of Bank Marketing, 17(2), 72-82.

Davenport, T. H. & Prusak, L. (1998). Knowledge management. Translation of Hussein Rahman Seresht, Tehran, SAPCO.

Davenport, T.H. & Probst, G.J.B. (2002). Knowldege management case book. Weinheim, Wiley.

Davenport, T.H. & Prusak, L. (1998). Working knowledge - how organisations manage what they know.  Boston: Harvard Business School Press.

Davenport, T.H., De Long, D.W., & Beers, M.C. (1998). Successful knowledge management projects. Sloan Management Review, 39(2), 43-57.

Delong, D.W. & Fahey, L. (2000). Diagnosing cultural barriers to knowledge management. Academy of Management Executive, 14(4), 113–127.

Du Plessis, M. (2007). Knowledge management:  What makes complex implementations successful?. Journal Knowledge management, 11(2), 91-101.

Emadzade, M. K., Mashayekhi, B., & Abdar, E. (2012). Knowledge management capabilities and organizational performance. Interdisciplinary Journal of Contemporary Research in Business, 3(11), 781-790.

Enayati, G. & Sayyadi Ghasabeh, M. (2012). Studying the effects of organizational culture, organizational structure, and information technology on effectiveness of knowledge management:  using khorasan regional electricity company as a case study. African Journal of Business Management, 6(24), 7170-7183.

Enayati, Gh. & Sayyadi Ghasabeh, M. (2012). Studying the effects of organizational culture, organizational structure, and information technology on effectiveness of knowledge management:  Using khorasan regional electricity company as a case study. African Journal of Business Management, 6(24), 7170-7183.

Fazli, S. & Alishahi, A. (2012). Investigating the relationships between organizational Factors (Culture, Structure, Strategy) and Performance through Knowledge Management. American Journal of Scientific Research, 44, 116-130.

Floh, A. & Treiblmaier, H. (2006). What keeps the e-banking customer loyal? A multigroup analysis of the moderating role of consumer characteristics on e-loyality in the financial service industry. Electronic Commerce Research, 7(2), 97-110.

Gandhi, S. (2004). Knowledge management and reference services. The Journal of Academic Librarianship, 30(5), 368-381.

Gold, A.H., Malhotra, A., & Segars, A.H. (2001). Knowledge management:  an organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214

Greiner, M. E., Böhmann, T., & Krcmar, H., (2007). A strategy for knowledge management. Journal of Knowledge management, 11(6), 3-15.

Hahn, ED. (2003). Decision making with uncertain judgments: A stochastic formulation of the analytic hierarchy process. Decision Sciences. 34(3), 443–466.

Handzic, M., Amila L., & Amer, C. (2008). Auditing knowledge management practices: model and application. Knowledge Management Research & Practice, 6, 90-99.

Hasanali, F. (2002). Critical success factors of knowledge management. Retrieved from at:  www. kmadvantage.com/docs/km_articles/Critical_Success_Factors_of_KM.pdf (accessed 20 November 2003).

Heaidari, M., Moghimi, M., & khanifar, H. (2011). The critical success factors in implementing knowledge management: agricultural organization in Islamic Republic of Iran. British Journal of Science, 1(2), 54-75.

Hozairi, Ketut B. A., Masroeri, & Irawan, M. (2012). Application of intelligent decision support systems (IDSS) to calculate the number of sectors for security operations in the east sea Indonesia. International Journal of Modern Engineering Research (IJMER), 2(6), 4373-4377.

Huang, Li-Su & Lai, C-P. (2012). An investigation on critical success factors for knowledge management using structural equation modeling. Procedia - Social and Behavioral Sciences, 40, 24-30.

Jakov, C., Salvatore, B., & Derek, A. A. (2005). Exploring the knowledge management index as a performance diagnostic tool. Systemics, Cybernetics and Informatics, 3(2), 27-33.

 Jennex, M., Smolnik, S., & Croadell, D. (2009). Towards a consensus knowledge management success definition. The journal of information and knowledge management systems, 39,174-188.

Jennex, M.E. & Olfman, L. (2000). Development recommendations for knowledge management/ organizational memory systems. Information Systems Development Conference.

Karabag, A. (2010). Critical barrier and success factors for implementing knowledge management in organisations. Submission to IACCM, at UCLAN, Preston, UK Preston, 22 th-25th of June, 2010,CEMS Doctoral Seminar, 1-17.

Khatibian, N., Hasangholoipour, T., & Abedi Jafari, H. (2010). Measurement of knowledge management maturity level within organizations. Emerald Group Publishing Limited, 11(1), 54-70.

Kuo, C. W., Chang, S-C., & Pei-Hsuan, T. (2012). An evaluation of alternative business strategies:  a hybrid fuzzy model approach. Proceedings of 2012 International Conference on Fuzzy Theory and Its Application, November 16-18, 1-5.

Lee, A.H.I., Chen, W-C. & Chang, C-J. C. (2008). A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan. Expert Systems with Applications, 34(1), 96-107.

Lee, H. & Choi, B. (2003). Knowledge management enablers processes an integrative view and empirical examination. Journal of management information systems, 20(4), 179- 228.

Lin, C-M. & Wei, C-C. (2005). Establishing the key performance indicators of knowledge management. International Journal of the Computer, the Internet and Management, 13(2), 67-87.

Mathi, K. (2004). Key success factors for knowledge management. Retrieved from http:// www. Dmreview.com.

Mehregan, M. R., Jamporazmey, M., Hosseinzadeh, M., & Kazemi, A. (2012). An integrated approach of critical success factors (CSFs) and grey relational analysis for ranking KM systems. Procedia - Social and Behavioral Sciences, 41, 402-409.

Mercado, L. C. C. (2010). Influence of critical success factors of knowledge management on the innovation performance of Colombian organizations. Eighth LACCEI Latin American and Caribbean Conference for Engineering and Technology (LACCEI’2010), Innovation and Development for the Americas, June 1-4, 1-10.

Moffett, S., McAdam, R., & Parkinson, S. (2002). Developing a model for technology and cultural factors in knowledge management:  a factor analysis. Knowledge and Process Management, 9(4), 237-255.

Moffett, S., McAdam, R., & Parkinson, S. (2003). An empirical analysis of knowledge management applications.  Journal of Knowledge Management, 7(3), 6–26.

Mohamed, M., Stankosky, M., & Murray, A. (2006). Knowledge management and information technology: can they work in perfect harmony?. Journal of knowledge management, 10(3), 103-116.

Najafi Tireh Shabankareh, A., Rastgari, M., & Abodarda, Z. (2012). Determining the relationship between organizational structure and knowledge of management among the experts of physical education organization. Annals of Biological Research, 3 (3), 1473-1479.

Pillania, R.K. (2008). Strategic issues in knowledge management in small and medium enterprises. Knowledge Management Research & Practice, 6, 334-338.

Rahnavard, F. & Mohammadi, A., (2009). Identifying key success factors of knowledge management systems in schools and higher education centers in Tehran. Information Technology Management Journal, 1(3), 37-52.

Ralph, L.L., Ellis, T. J. (2009). An investigation of a knowledge management solution for the improvement of reference services. Journal of Information, Information Technology and Organizations, 4, 17-38.

Remus, U. (2007). Success factors for the implementation of enterprise portal, Encyclopedia of Portal Technologies and Application, Information Science Reference, (30 April 2007), 985-991.

Saaty, TL. (1990). How to make a decision:  the analytic hierarchy process. European Jornal Operational Reserch, 48(1), 9–26.

Sajeva, S. & Jucevicius, R. (2010). Determination of essential knowledge management system components and their parameters. Journal SOCIAL SCIENCES / SOCIALINIAI MOKSLAI, 1(67), 80-90.

Salavati, A. (2005). Approaches and key success factors in knowledge management. Knowledge management organizational, 8.

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