الگوئی برای فرآیند طراحی و توسعه خدمات با رویکرد رقابت پذیری در صنعت بانکداری ایران

 

References

Al-Ali, A. A., Singh, S.K., Al-Nahyan, M.T., & Sohal, A. (2017). Change management through leadership: the mediating role of organizational culture. International Journal of Organizational Analysis, 2(5), 115-129.

Alam, I. (2013). Customer interaction in service innovation: evidence from India. International Journal of Emerging Markets, 8(1), 41 – 64.

Alam, I. (2014). Moving beyond the stage gate models for service innovation: the trend and the future. International Journal of Economic Practices and Theories, 4(5), 637-646.

Alam,I., & Perry.C. (2002). A customer – Oriented new service development process. Journal of Sevice Marketing.16(6), 515-534.

Bhandari, V. (2019). FinTech: A Study of Enablers, Opportunities, and Challenges in the Banking and Financial Services Sector. Financial Technology and Disruptive Innovation in ASEAN, Hershey, PA: IGI Global, 108-118.

Carboni, O. A., & Russu, P. (2018). Complementarity in product, process, and organizational innovation decisions: evidence from European firms. R&D Management, 48(2),210-222.

Cooper, R. G. (2019). The drivers of success in new product development. Journal of Industrial marketing management. 76,36-47.

Corbin, J. & Strauss, A. (2008). Basics of qualitative research: Techniques and procedures for developing grounded theory (3rd ed.). Thousand Oak, California: Sage Publications.

Costa, A. I., & Jongen, W. M. F. (2016). New insights into consumer-led food product development. Trends in Food Science & Technology, 17(8), 457-465.

De Fuentes, C., Santiago, F., & Temel, S. (2020). Perception of innovation barriers by successful and unsuccessful innovators in emerging economies. The Journal of Technology Transfer, 45(4), 1283-1307.

Dosi, G., Grazzi, M., & Moschella, D. (2015). Technology and costs in international ompetitiveness: From countries and sectors to firms. Research Policy, 44(10), 1795-1814.

Economics, D. A. (2018). Competition in retail banking. https://www2.deloitte.com/cont/dam/Deloitte/auDocuments/Economics/deloitte-au- economics-retail-banking-competition-010314.pdf.

Hallikainen, H.,& Laukkanen,T. (2018). National culture and consumer trust in e-commerce. International Journal of Information Management, 38 (2018) 97–106.

Kachouie, R.,& Sedighadeli, S. (2015). New Product Development Success Factors in Prospector Organisations; Mixed Method Approach. International Journal of Innovation Management, 19(4), 155-168.

Khoshlahn, M.,& Sattari Ardabili, F. (2016). The Role of Organizational Agility and Transformational Leadership in Service Recovery Prediction. Social and Behavioral Sciences, 230,142 – 149.

Lee,I.,& Shin Yong, J. (2018). Fintech: Ecosystem, business models, investment decisions,and challenges. Business Horizons, 61,35-46.

Lin,Y.,Wang,Y., Kung, L. (2015). Influences of Cross-functional Collaboration and Knowledge Creation on Technology Commercialization: Evidence from High-tech Industries. Ind. Mark. Manag. 49,128–138.

Martovoy, A., & Mention, A.L. (2016). Patterns of new service development processes in banking. International Journal of Bank Marketing, 34(1),25-37.

Mukasa, H. (2016). Perceptions of the Rules of Business Behavior in the Competitive Banking Environment in Uganda, (Doctoral dissertation), Nelson Mandela Metropolitan University.

Murali, S., Pugazhendhi, S., & Muralidharan, C. (2016). Modelling and Investigating the Relationship of after Sales Service Quality with Customer Satisfaction. Retention and Loyalty, 30(1),67-83.

Peter, P., & Donnelly, J. (2018). A Preface to Marketing Management, McGraw-Hill,108.

Rocca, A. L., Moscatelli, P., Perna, A., & Snehota, I. (2016). Customer involvement in new product development in B2B: The role of sales. Industrial Marketing Management,58,45-57.

Sandén, B. (2007). The Customer›s Role in New Service Development. (PHD thesis), Karlstad University, Sweden.

Scheuing, E., & Johson, M. (1989). A proposed model for new service development. The Journal of Service marketing, 3(2),25-35.

Schwab, K. (2018). The global competitiveness report 2017-2018. Geneva: World Economic Forum.

Shekar, A. (2007). An Innovative Model of service development: A process guide for service managers. The public sector Innovation Journal.12(1), 218-234.

Trischler, J., & Lohmann, G. (2018). Monitoring quality of service at Australian airports: A critical analysis. Journal of Air Transport Management,67,63-71.

Zhang, H. (2018). The impact of customer orientation on new product development performance: The role of top management support. International Journal of Productivity and Performance Management, 67(3),590-607.

Zhao, Q., Tsai, P. H., & Wang, J. L. (2019). Improving Financial Service Innovation Strategies for Enhancing China’s Banking Industry Competitive Advantage during the Fintech Revolution: A Hybrid MCDM Model. Sustainability. Open Access Journal, 11(5),1-29.

References [In Persian]

Aref, F., & ohadi, F. (2019). Study of effective factors on service innovation in Tourism bank. Quarterly journal of Industrial Technology Development, 17(35), 5-18. [In Persian]

Divandari, A., Esfidani, M. R., Fadaei Nejad, M. E., & Jalilian, H. (2020). A Model for New Financial Product Development in the Capital Market of Iran. IQBQ, 24 (1):81-105. [In Persian]

Fallah Rahmatabadi, M., Nayebzadeh, Sh. & Davoodi Roknabadi, A. (2018). Investigating the effect of organizational learning on competitiveness according to the role of innovation with structural equation approach (Case study: Telecommunications of Yazd region). Journal of Modern Research Approaches in Management and Accounting, 6,163-176. [In Persian]

Farokhi, S., Teimourpoor, B. (2016). Segmentation of the Customers of Iran Banking System in terms of Customer Expectations and Perceived Value of Banking Services Using Data Mining Techniques. New Marketing Research Journal, 6(1), 201-220. [In Persian]

hasani parsa, M., Elyasi, M., Tabatabaeian, S., Hanafizadeh, P. (2018). A new service development (NSD) pattern in Iranian mobile operators. Innovation Management Journal, 7(1), 119-152. [In Persian]

Jonfson, E., Kahen, B., Taqva, M., & Keramatfar, M. (2017). Understanding digital economics. Tehran. Information Technology Organization. [In Persian]

Karimi, M., Toloie Esglaghi, A., Pilevari, N., & Radfar, R. (2019). Identifying key variables in banking service and product under uncertainty. Iranian journal of management sciences, 14(54), 40-59. [In Persian]

mohseni kia sari, M., fartash, K., moradian, M., saad abadi, A. (2020). An analysis on the new product development processes in food industry (Study of food companies in Tehran province). Innovation Management Journal, 9(2), 127-150. [In Persian]

Momeni, S., Zamani Moghadam, A., jafari, P. (2018). The Pathology of Meli Bank Staff Training System. Educational Administration Research, 10(37), 103-122. [In Persian]

Moshkdanian, F., Hosseinzadeh Shahri, M., Moghaddas Bayat, M., & Babaei Zakliki, M. (2018). Explaining Model of Competitive Behavior in the Banking Industry of Iran. Journal of Business Management Perspective, 17(34), 13-30. [In Persian]

Motamedi fard, S., Bayat Tork, A., Haghighat Monfared, J. (2020). Identifying and Investigating Key Factors Affecting the Management of New Product Development in the Field of Financial Regulatory Technologies (Case study: Tejarat Bank). Quarterly  Journal of Business Management, 12(47), 420-454. [In Persian]

‌

 

 

 

‌ ‌استناد به این مقاله: سلطانی نژاد، مهدی، فتحی هفشجانی، کیامرث، هاشم‌زاده خوراسگانی، غلامرضا. (1400). الگویی برای فرآیند طراحی و توسعه خدمات با رویکرد رقابت‌پذیری در صنعت بانکداری ایران، مطالعات مدیریت کسب وکار هوشمند، 9(36)، 71-112.       DOI: 10.22054/IMS.2021.55911.1832

 Journal of Business Intelligence Management Studies is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License..

 

References

Al-Ali, A. A., Singh, S.K., Al-Nahyan, M.T., & Sohal, A. (2017). Change management through leadership: the mediating role of organizational culture. International Journal of Organizational Analysis, 2(5), 115-129.

Alam, I. (2013). Customer interaction in service innovation: evidence from India. International Journal of Emerging Markets, 8(1), 41 – 64.

Alam, I. (2014). Moving beyond the stage gate models for service innovation: the trend and the future. International Journal of Economic Practices and Theories, 4(5), 637-646.

Alam,I., & Perry.C. (2002). A customer – Oriented new service development process. Journal of Sevice Marketing.16(6), 515-534.

Bhandari, V. (2019). FinTech: A Study of Enablers, Opportunities, and Challenges in the Banking and Financial Services Sector. Financial Technology and Disruptive Innovation in ASEAN, Hershey, PA: IGI Global, 108-118.

Carboni, O. A., & Russu, P. (2018). Complementarity in product, process, and organizational innovation decisions: evidence from European firms. R&D Management, 48(2),210-222.

Cooper, R. G. (2019). The drivers of success in new product development. Journal of Industrial marketing management. 76,36-47.

Corbin, J. & Strauss, A. (2008). Basics of qualitative research: Techniques and procedures for developing grounded theory (3rd ed.). Thousand Oak, California: Sage Publications.

Costa, A. I., & Jongen, W. M. F. (2016). New insights into consumer-led food product development. Trends in Food Science & Technology, 17(8), 457-465.

De Fuentes, C., Santiago, F., & Temel, S. (2020). Perception of innovation barriers by successful and unsuccessful innovators in emerging economies. The Journal of Technology Transfer, 45(4), 1283-1307.

Dosi, G., Grazzi, M., & Moschella, D. (2015). Technology and costs in international ompetitiveness: From countries and sectors to firms. Research Policy, 44(10), 1795-1814.

Economics, D. A. (2018). Competition in retail banking. https://www2.deloitte.com/cont/dam/Deloitte/auDocuments/Economics/deloitte-au- economics-retail-banking-competition-010314.pdf.

Hallikainen, H.,& Laukkanen,T. (2018). National culture and consumer trust in e-commerce. International Journal of Information Management, 38 (2018) 97–106.

Kachouie, R.,& Sedighadeli, S. (2015). New Product Development Success Factors in Prospector Organisations; Mixed Method Approach. International Journal of Innovation Management, 19(4), 155-168.

Khoshlahn, M.,& Sattari Ardabili, F. (2016). The Role of Organizational Agility and Transformational Leadership in Service Recovery Prediction. Social and Behavioral Sciences, 230,142 – 149.

Lee,I.,& Shin Yong, J. (2018). Fintech: Ecosystem, business models, investment decisions,and challenges. Business Horizons, 61,35-46.

Lin,Y.,Wang,Y., Kung, L. (2015). Influences of Cross-functional Collaboration and Knowledge Creation on Technology Commercialization: Evidence from High-tech Industries. Ind. Mark. Manag. 49,128–138.

Martovoy, A., & Mention, A.L. (2016). Patterns of new service development processes in banking. International Journal of Bank Marketing, 34(1),25-37.

Mukasa, H. (2016). Perceptions of the Rules of Business Behavior in the Competitive Banking Environment in Uganda, (Doctoral dissertation), Nelson Mandela Metropolitan University.

Murali, S., Pugazhendhi, S., & Muralidharan, C. (2016). Modelling and Investigating the Relationship of after Sales Service Quality with Customer Satisfaction. Retention and Loyalty, 30(1),67-83.

Peter, P., & Donnelly, J. (2018). A Preface to Marketing Management, McGraw-Hill,108.

Rocca, A. L., Moscatelli, P., Perna, A., & Snehota, I. (2016). Customer involvement in new product development in B2B: The role of sales. Industrial Marketing Management,58,45-57.

Sandén, B. (2007). The Customer›s Role in New Service Development. (PHD thesis), Karlstad University, Sweden.

Scheuing, E., & Johson, M. (1989). A proposed model for new service development. The Journal of Service marketing, 3(2),25-35.

Schwab, K. (2018). The global competitiveness report 2017-2018. Geneva: World Economic Forum.

Shekar, A. (2007). An Innovative Model of service development: A process guide for service managers. The public sector Innovation Journal.12(1), 218-234.

Trischler, J., & Lohmann, G. (2018). Monitoring quality of service at Australian airports: A critical analysis. Journal of Air Transport Management,67,63-71.

Zhang, H. (2018). The impact of customer orientation on new product development performance: The role of top management support. International Journal of Productivity and Performance Management, 67(3),590-607.

Zhao, Q., Tsai, P. H., & Wang, J. L. (2019). Improving Financial Service Innovation Strategies for Enhancing China’s Banking Industry Competitive Advantage during the Fintech Revolution: A Hybrid MCDM Model. Sustainability. Open Access Journal, 11(5),1-29.

References [In Persian]

Aref, F., & ohadi, F. (2019). Study of effective factors on service innovation in Tourism bank. Quarterly journal of Industrial Technology Development, 17(35), 5-18. [In Persian]

Divandari, A., Esfidani, M. R., Fadaei Nejad, M. E., & Jalilian, H. (2020). A Model for New Financial Product Development in the Capital Market of Iran. IQBQ, 24 (1):81-105. [In Persian]

Fallah Rahmatabadi, M., Nayebzadeh, Sh. & Davoodi Roknabadi, A. (2018). Investigating the effect of organizational learning on competitiveness according to the role of innovation with structural equation approach (Case study: Telecommunications of Yazd region). Journal of Modern Research Approaches in Management and Accounting, 6,163-176. [In Persian]

Farokhi, S., Teimourpoor, B. (2016). Segmentation of the Customers of Iran Banking System in terms of Customer Expectations and Perceived Value of Banking Services Using Data Mining Techniques. New Marketing Research Journal, 6(1), 201-220. [In Persian]

hasani parsa, M., Elyasi, M., Tabatabaeian, S., Hanafizadeh, P. (2018). A new service development (NSD) pattern in Iranian mobile operators. Innovation Management Journal, 7(1), 119-152. [In Persian]

Jonfson, E., Kahen, B., Taqva, M., & Keramatfar, M. (2017). Understanding digital economics. Tehran. Information Technology Organization. [In Persian]

Karimi, M., Toloie Esglaghi, A., Pilevari, N., & Radfar, R. (2019). Identifying key variables in banking service and product under uncertainty. Iranian journal of management sciences, 14(54), 40-59. [In Persian]

mohseni kia sari, M., fartash, K., moradian, M., saad abadi, A. (2020). An analysis on the new product development processes in food industry (Study of food companies in Tehran province). Innovation Management Journal, 9(2), 127-150. [In Persian]

Momeni, S., Zamani Moghadam, A., jafari, P. (2018). The Pathology of Meli Bank Staff Training System. Educational Administration Research, 10(37), 103-122. [In Persian]

Moshkdanian, F., Hosseinzadeh Shahri, M., Moghaddas Bayat, M., & Babaei Zakliki, M. (2018). Explaining Model of Competitive Behavior in the Banking Industry of Iran. Journal of Business Management Perspective, 17(34), 13-30. [In Persian]

Motamedi fard, S., Bayat Tork, A., Haghighat Monfared, J. (2020). Identifying and Investigating Key Factors Affecting the Management of New Product Development in the Field of Financial Regulatory Technologies (Case study: Tejarat Bank). Quarterly  Journal of Business Management, 12(47), 420-454. [In Persian]

‌

 

 

 

‌ ‌استناد به این مقاله: سلطانی نژاد، مهدی، فتحی هفشجانی، کیامرث، هاشم‌زاده خوراسگانی، غلامرضا. (1400). الگویی برای فرآیند طراحی و توسعه خدمات با رویکرد رقابت‌پذیری در صنعت بانکداری ایران، مطالعات مدیریت کسب وکار هوشمند، 9(36)، 71-112.       DOI: 10.22054/IMS.2021.55911.1832

 Journal of Business Intelligence Management Studies is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License..

 

References

Al-Ali, A. A., Singh, S.K., Al-Nahyan, M.T., & Sohal, A. (2017). Change management through leadership: the mediating role of organizational culture. International Journal of Organizational Analysis, 2(5), 115-129.

Alam, I. (2013). Customer interaction in service innovation: evidence from India. International Journal of Emerging Markets, 8(1), 41 – 64.

Alam, I. (2014). Moving beyond the stage gate models for service innovation: the trend and the future. International Journal of Economic Practices and Theories, 4(5), 637-646.

Alam,I., & Perry.C. (2002). A customer – Oriented new service development process. Journal of Sevice Marketing.16(6), 515-534.

Bhandari, V. (2019). FinTech: A Study of Enablers, Opportunities, and Challenges in the Banking and Financial Services Sector. Financial Technology and Disruptive Innovation in ASEAN, Hershey, PA: IGI Global, 108-118.

Carboni, O. A., & Russu, P. (2018). Complementarity in product, process, and organizational innovation decisions: evidence from European firms. R&D Management, 48(2),210-222.

Cooper, R. G. (2019). The drivers of success in new product development. Journal of Industrial marketing management. 76,36-47.

Corbin, J. & Strauss, A. (2008). Basics of qualitative research: Techniques and procedures for developing grounded theory (3rd ed.). Thousand Oak, California: Sage Publications.

Costa, A. I., & Jongen, W. M. F. (2016). New insights into consumer-led food product development. Trends in Food Science & Technology, 17(8), 457-465.

De Fuentes, C., Santiago, F., & Temel, S. (2020). Perception of innovation barriers by successful and unsuccessful innovators in emerging economies. The Journal of Technology Transfer, 45(4), 1283-1307.

Dosi, G., Grazzi, M., & Moschella, D. (2015). Technology and costs in international ompetitiveness: From countries and sectors to firms. Research Policy, 44(10), 1795-1814.

Economics, D. A. (2018). Competition in retail banking. https://www2.deloitte.com/cont/dam/Deloitte/auDocuments/Economics/deloitte-au- economics-retail-banking-competition-010314.pdf.

Hallikainen, H.,& Laukkanen,T. (2018). National culture and consumer trust in e-commerce. International Journal of Information Management, 38 (2018) 97–106.

Kachouie, R.,& Sedighadeli, S. (2015). New Product Development Success Factors in Prospector Organisations; Mixed Method Approach. International Journal of Innovation Management, 19(4), 155-168.

Khoshlahn, M.,& Sattari Ardabili, F. (2016). The Role of Organizational Agility and Transformational Leadership in Service Recovery Prediction. Social and Behavioral Sciences, 230,142 – 149.

Lee,I.,& Shin Yong, J. (2018). Fintech: Ecosystem, business models, investment decisions,and challenges. Business Horizons, 61,35-46.

Lin,Y.,Wang,Y., Kung, L. (2015). Influences of Cross-functional Collaboration and Knowledge Creation on Technology Commercialization: Evidence from High-tech Industries. Ind. Mark. Manag. 49,128–138.

Martovoy, A., & Mention, A.L. (2016). Patterns of new service development processes in banking. International Journal of Bank Marketing, 34(1),25-37.

Mukasa, H. (2016). Perceptions of the Rules of Business Behavior in the Competitive Banking Environment in Uganda, (Doctoral dissertation), Nelson Mandela Metropolitan University.

Murali, S., Pugazhendhi, S., & Muralidharan, C. (2016). Modelling and Investigating the Relationship of after Sales Service Quality with Customer Satisfaction. Retention and Loyalty, 30(1),67-83.

Peter, P., & Donnelly, J. (2018). A Preface to Marketing Management, McGraw-Hill,108.

Rocca, A. L., Moscatelli, P., Perna, A., & Snehota, I. (2016). Customer involvement in new product development in B2B: The role of sales. Industrial Marketing Management,58,45-57.

Sandén, B. (2007). The Customer›s Role in New Service Development. (PHD thesis), Karlstad University, Sweden.

Scheuing, E., & Johson, M. (1989). A proposed model for new service development. The Journal of Service marketing, 3(2),25-35.

Schwab, K. (2018). The global competitiveness report 2017-2018. Geneva: World Economic Forum.

Shekar, A. (2007). An Innovative Model of service development: A process guide for service managers. The public sector Innovation Journal.12(1), 218-234.

Trischler, J., & Lohmann, G. (2018). Monitoring quality of service at Australian airports: A critical analysis. Journal of Air Transport Management,67,63-71.

Zhang, H. (2018). The impact of customer orientation on new product development performance: The role of top management support. International Journal of Productivity and Performance Management, 67(3),590-607.

Zhao, Q., Tsai, P. H., & Wang, J. L. (2019). Improving Financial Service Innovation Strategies for Enhancing China’s Banking Industry Competitive Advantage during the Fintech Revolution: A Hybrid MCDM Model. Sustainability. Open Access Journal, 11(5),1-29.

References [In Persian]

Aref, F., & ohadi, F. (2019). Study of effective factors on service innovation in Tourism bank. Quarterly journal of Industrial Technology Development, 17(35), 5-18. [In Persian]

Divandari, A., Esfidani, M. R., Fadaei Nejad, M. E., & Jalilian, H. (2020). A Model for New Financial Product Development in the Capital Market of Iran. IQBQ, 24 (1):81-105. [In Persian]

Fallah Rahmatabadi, M., Nayebzadeh, Sh. & Davoodi Roknabadi, A. (2018). Investigating the effect of organizational learning on competitiveness according to the role of innovation with structural equation approach (Case study: Telecommunications of Yazd region). Journal of Modern Research Approaches in Management and Accounting, 6,163-176. [In Persian]

Farokhi, S., Teimourpoor, B. (2016). Segmentation of the Customers of Iran Banking System in terms of Customer Expectations and Perceived Value of Banking Services Using Data Mining Techniques. New Marketing Research Journal, 6(1), 201-220. [In Persian]

hasani parsa, M., Elyasi, M., Tabatabaeian, S., Hanafizadeh, P. (2018). A new service development (NSD) pattern in Iranian mobile operators. Innovation Management Journal, 7(1), 119-152. [In Persian]

Jonfson, E., Kahen, B., Taqva, M., & Keramatfar, M. (2017). Understanding digital economics. Tehran. Information Technology Organization. [In Persian]

Karimi, M., Toloie Esglaghi, A., Pilevari, N., & Radfar, R. (2019). Identifying key variables in banking service and product under uncertainty. Iranian journal of management sciences, 14(54), 40-59. [In Persian]

mohseni kia sari, M., fartash, K., moradian, M., saad abadi, A. (2020). An analysis on the new product development processes in food industry (Study of food companies in Tehran province). Innovation Management Journal, 9(2), 127-150. [In Persian]

Momeni, S., Zamani Moghadam, A., jafari, P. (2018). The Pathology of Meli Bank Staff Training System. Educational Administration Research, 10(37), 103-122. [In Persian]

Moshkdanian, F., Hosseinzadeh Shahri, M., Moghaddas Bayat, M., & Babaei Zakliki, M. (2018). Explaining Model of Competitive Behavior in the Banking Industry of Iran. Journal of Business Management Perspective, 17(34), 13-30. [In Persian]

Motamedi fard, S., Bayat Tork, A., Haghighat Monfared, J. (2020). Identifying and Investigating Key Factors Affecting the Management of New Product Development in the Field of Financial Regulatory Technologies (Case study: Tejarat Bank). Quarterly  Journal of Business Management, 12(47), 420-454. [In Persian]

‌

 

 

 

‌ ‌استناد به این مقاله: سلطانی نژاد، مهدی، فتحی هفشجانی، کیامرث، هاشم‌زاده خوراسگانی، غلامرضا. (1400). الگویی برای فرآیند طراحی و توسعه خدمات با رویکرد رقابت‌پذیری در صنعت بانکداری ایران، مطالعات مدیریت کسب وکار هوشمند، 9(36)، 71-112.       DOI: 10.22054/IMS.2021.55911.1832

 Journal of Business Intelligence Management Studies is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License..