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ارزیابی مدیریت دانش در زنجیره تامین با استفاده از چارچوب EFQM و روشهای تصمیمگیری چند شاخصه فازی (FMADM) و برنامهریزی چندهدفه | ||
| مطالعات مدیریت صنعتی | ||
| مقاله 6، دوره 19، شماره 60، فروردین 1400، صفحه 193-235 اصل مقاله (3.73 M) | ||
| نوع مقاله: مقاله پژوهشی | ||
| شناسه دیجیتال (DOI): 10.22054/jims.2021.40704.2289 | ||
| نویسندگان | ||
| سیدجمال الدین حسینی1؛ جلال رضایی نور* 2؛ محمدحسین معصومی کاشانی3؛ امیرحسین اکبری4 | ||
| 1استادیار گروه مهندسی صنایع، دانشکده فنی و مهندسی، دانشگاه قم، قم، ایران | ||
| 2دانشیار گروه مهندسی صنایع، دانشکده فنی و مهندسی، دانشگاه قم ،قم، ایران | ||
| 3دانشجوی دکتری مدیریت صنعتی ، دانشکده مدیریت و اقتصاد، دانشگاه آزاد اسلامی واحد علوم و تحقیقات، تهران، ایران | ||
| 4دانشجوی دکتری مهندسی صنایع ، دانشکده مهندسی صنایع ، دانشگاه علم و صنعت ، تهران ، ایران | ||
| چکیده | ||
| مدیریت دانش یکی از عوامل موثر در ارتقای عملکرد زنجیره تامین سازمان است که این عامل می تواند با استفاده از چارچوب هایی همچون مدل تعالی EFQM در راستای کسب مزیت رقابتی بهتر تقویت گردد. در این پژوهش، ابتدا توانمندسازهای مدیریت دانش بر اساس معیارهای توانمندساز EFQM دسته بندی می گردد و سپس، به منظور برآورد دقیق وزن (اهمیت) هر توانمندساز مدیریت دانش با استفاده از روش ANP فازی، روابط علت – معلولی میان معیارهای توانمندساز EFQM با استفاده از روش دیمتل فازی ارزیابی می گردد. همچنین، به منظور برآورد میزان اهمیت هر توانمندساز مدیریت دانش در تسهیم دانش میان افراد زنجیره از روش AHP استفاده می گردد. به منظور بهینه سازی مدیریت دانش و اتخاذ یک استراتژی مدیریت دانش در هرقسمت از زنجیره تامین و انتخاب افراد ذی صلاح جهت بهینه سازی نشر دانش در بخش تحقیق و توسعه از برنامه ریزی چند هدفه مختلط استفاده می گردد. نتایج این مدل نشان می دهد که هر بخش از زنجیره تامین باید بر توسعه برخی توانمندسازها تمرکز نموده و هر کدام استراتژی مشخصی را اتخاذ می نمایند. همچین این نتایج بر اثرگذاری توانمندسازها و توسعه آنها در زمینه انتخاب افراد ذی صلاح تاکید دارد. | ||
| کلیدواژهها | ||
| مدیریت دانش؛ زنجیره تامین؛ EFQM؛ تصمیم گیری چندمعیاره فازی؛ برنامه ریزی چندهدفه | ||
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