توسعه مقیاس اندازه گیری اعتماد گردشگران به یک مقصد گردشگری با استفاده از رویکرد آمیخته

Abubakar, A. M. (2016). Does eWOM influence destination trust and travel intention: A medical tourism perspective. Ekonomska Istraživanja, 29(1), 598–611.

Abubakar, A. Mohammed., Ilkan, Mustafa., Al-Tal, Raad Meshall., Eluwole, Kayode Kolawole. (2017). eWOM, revisit intention, destination trust and gender, Journal of Hospitality and Tourism Management, Vol. 31, 220-227.

Abubakar, Abubakar Mohammed., Ilkan, Mustafa. (2016). Impact of online WOM on destination trust and intention to travel: A medical tourism perspective. Journal of Destination Marketing & Management, Vol. 5, 192-201.

Al-Ansi, Amr., Han, Heesup. (2019). Role of halal-friendly destination performances, value, satisfaction, and trust in generating destination image and loyalty. Journal of Destination Marketing & Management, Vol. 13, 51–60.

Artigas, E. M., Yrigoyen, C. C., Moraga, E. T., & Villalon, C. B. (2017). Determinants of trust towards tourist destinations. Journal of Destination Marketing & Management, 6(4), 327–334.

Avram, Eugen., Daniela, Ionescu., Cornel, L. Mincu. (2015). Perceived safety climate and organizational trust: the mediator role of job satisfaction. Social and Behavioral Science, Vol. 187, 679-684.

Baek, Young Min., Jung, Chan Su. (2014). Focusing the mediating role of institutional trust: How does interpersonal trust promote organizational commitment?. The Social Science Journal, Vol. 52, Issue 4, 481-489.

Banerjee, Snehasish., Chua, Alton Y. K. (2019). Trust in online hotel reviews across review polarity and hotel category. Computers in Human Behavior, Vol. 90, 265-275.

Bozic, Branko. (2017). Consumer trust repair: A critical literature review. European Management Journal, Vol. 35, Issue 4, 538-547.

Bozic, Branko., Kuppelwieser, Volker G. (2019). Customer trust recovery: An alternative explanation. Journal of Retailing and Consumer Services. Vol. 4, 208-218.

Brun, Isabelle., Rajaobelina, Lova., Ricard, Line., Amiot, Thomas. (2020). Examining the influence of the social dimension of customer experience on trust towards travel agencies: The role of experiential predisposition in a multichannel context. Tourism Management Perspectives, Vol. 34, April 2020 Article 100668. In Press.

Chang, K. C. (2014). Examining the effect of tour guide performance, tourist trust, tourist satisfaction, and flow experience on tourists' shopping behavior. Asia Pacific Journal of Tourism Research, 19(2), 219–247.

Chen, C.-F., & Phou, S. (2013). A closer look at destination: Image, personality, relationship and loyalty. Tourism Management, Vol. 36, 269–278.

Choi, Miju., Law, Rob., Heo, Cindy Yoonjoung. (2016). Shopping destinations and trust – Tourist attitudes: Scale development and validation. Tourism Management, Vol. 54, 490-501.

Hallikainen, H., Laukkanen, T. (2018).  National culture and consumer trust in e-commerce. International Journal of Information Management, Vol. 38, Issue 1, 97-106.

Han, S. H., Nguyen, B., & Lee, T. J. (2015). Consumer-based chain restaurant brand equity, brand reputation, and brand trust. International Journal of Hospitality Management, Vol.50, 84–93.

Kim, M. J., Chung, N., & Lee, K. (2011). The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea. Tourism Management, 32(2), 256–265.

Kim, T., Kim, W. G., & Kim, H. B. (2009). The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels. Tourism Management, 30(1), 51–62.

Liu, Juan., Wang, Chaohui., Fang, Shimin., Zhang, Tingting. (2019). Scale development for tourist trust toward a tourism destination. Tourism Management Perspectives, Vol. 31, 383-397.

Loureiro, S. M. C., & Kastenholz, E. (2011). Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal. International Journal of Hospitality Management, 30(3), 575–583.

Nunkoo, R., Ramkissoon, H., & Gursoy, D. (2012). Public trust in tourism institutions. Annals of Tourism Research, 39(3), 1538–1564.

Ouyang, Z., Gursoy, D., & Sharma, B. (2017). Role of trust, emotions and event attachment on residents' attitudes toward tourism. Tourism Management, Vol.63, 426–438.

Paparoidamis, Nicholas G., Katsikeas, Constantine S., Chumpitaz, Ruben. (2019). The role of supplier performance in building customer trust and loyalty: A cross-country examination. Industrial Marketing Management, Vol. 78, 183-197.

Razak, N. S. A., Marimuthu, M., Omar, A., & Mamat, M. (2014). Trust and repurchase intention on online tourism services among Malaysian consumers. Procedia-Social and Behavioral Sciences, 130(5), 577–582.

Rita, Paulo., Oliveira, Tiago., Farisa, Almira. (2019). The impact of e-service quality and customer satisfaction on customer behavior in online shopping. Heliyon, Vol. 5, Issue 10, In Press.

Roodurmun, J., & Juwaheer, T. D. (2010). Influence of trust on destination loyalty: An empirical analysis the discussion of the research approach. International research symposium in service management, Vol. 5, 24–27.

Sánchez, Rafael Anaya., Molinillo, Sebastian., Illescas Rocío Aguilar., Cabanillas, Francisco Liébana. (2019). Improving travelers' trust in restaurant review sites. Tourism Review, Vol. 74, No. 4, 830-840.

Sannassee, R. V., & Seetanah, B. (2015). The influence of trust on repeat tourism: The Mauritian case study. Journal of Hospitality Marketing & Management, 24(7), 770–789.

Shen, H. (2017). Refining organization-public relationship quality measurement in student and employee samples. Journalism & Mass Communication Quarterly, 94(4), 994–1010.

Singh, Nidhi., Sinha, Neena. (2020). How perceived trust mediates merchant's intention to use a mobile wallet technology. Journal of Retailing and Consumer Services, Vol. 52, In Press.

Su, L., Hsu, M. K., & Marshall, K. P. (2014). Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China. Journal of Travel & Tourism Marketing, 31(8), 1018–1038.

Su, Lujun., Lian, Qi., Huang, Yinghua. (2020). How do tourists' attribution of destination social responsibility motives impact trust and intention to visit? The moderating role of destination reputation. Tourism Management, Vol. 77, In Press.

Tran, Gina A., Strutton, David. (2020). Comparing email and SNS users: Investigating e-service scape, customer reviews, trust, loyalty and E-WOM. Journal of Retailing and Consumer Services, Vol. 53, In Press.

Wang, Jia., Huang, Xijia., Gong, Zhiqiang., Cao, Kaiying. (2020). Dynamic assessment of tourism carrying capacity and its impacts on tourism economic growth in urban tourism destinations in China. Journal of Destination Marketing & Management, Vol. 15, In Press.

Wu, Hung Che., Cheng, Ching Chan., Ai, Chi Han. (2018). A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists: The case of Hong Kong. Tourism Management, Vol. 66, 200-220.

Ye, Shun., Ying, Tianyu., Zhou, Lingqiang., Wang, Tianyi. (2019). Enhancing customer trust in peer-to-peer accommodation: A “soft” strategy via social presence. International Journal of Hospitality Management, Vol. 79, 1-10.

Barzgarkhandozi, Abedin; Gerks, Mansour; Saeedi, Parviz; Mutufi, Alireza (2020). Identification of environmental and human factors affecting the acceptance of cloud accounting by exploratory and confirmatory factor analysis. Empirical Accounting Research, Vol. 9, No. 36, 70-51. [In Persian].

Darzian Azizi, A., Feli, R., Rahimi, F., Mahmoodi, E. (2016). The effect of Cognitiv and emotional factors on the loyalty tourist of the destinationtourist. Journal new marketing research, Vol. 6, Issue 2, 54-37. [In Persian].

Eshaghi, F., Majdi, A. (2018). Stereotype imaginations influencing pilgrims’ social trust toward people of Mashhad. Journal of social studied in tourism, Vol. 10, No. 5, 157-192. [In Persian].

Ghaffari, M., Ramezani, K. (2018). A Model for Investigating the Effect of Online Word-of-Mouth Communications on Travel Intention for Tourism Destination. Journal of social studied in tourism, Vol. 13, No. 7, 101-124. [In Persian].

Mohammadian Mahmoudjigh, N., Soltani Horand, A. (2019). The Impact of eWOM on Destination Trust and Intention to Travel. Journal Tourism Management Studies, Vol. 14, Issue 46, 223-244. [In Persian].

Sagharvani, S., Mortazavi, S., Lagzian, M., Rahiminiya, F. (2014). Explain the actions of industry managers to equip employees with excess organizational capacity. Management Improvement Quarterly, Vol. 8, Issue 3, 105-122. [In Persian].

Shahhoseini, M.A., Nazari, M., Torkestani, M.S., Ghorbani, F. (2017). The Conceptual Model of corporate Social Responsibility in the Field of Iran’s Tourism with Grounded Theory Approach, Tourism Management Studies, Vol. 16, No 53, 109-172. [In Persian].

Tabatabainasab, M., Mahavarpour, F. (2017). Structural Modeling factors affecting on tourism destination reputation and its impact on brand equity (Case study: Isfahan). Journal of Urban Tourism, Vol. 4, Issue 1, 71-86. [In Persian]