بررسى عوامل تأثیرگذار بر موفقیت پیاده سازى سیستم هاى مدیریت دانش (مطالعه ى موردى شرکت مشاور مدیریت و خدمات ماشینى تأمین)

􀃊􀂇􀁿􀁚􀂧 􀂞􀁝􀁚􀃀􀂻
.1386 􀀬􀂀􀃌􀁞􀂯􀂀􀃌􀂻􀁙 􀃃􀁚􀂴􀂌􀂿􀁙􀁻 􀁣􀁙􀁿􀁚􀂌􀁦􀂿􀁙 􀀬􀂊􀂿􀁙􀁻 􀁤􀃋􀂀􀃋􀁼􀂻 􀀬􀂾􀃌􀂈􀁵 􀁼􀃌􀂇 􀀬􀃊􀁶􀂘􀁝􀁙 [1]
􀀬 􀁤 􀀯􀃌􀂬􀂧􀃂􀂻 􀃉􀁼􀀯􀃌􀂸􀂯 􀂶􀀯􀂻􀁙􀃂􀂟 􀂀􀀯􀁝 􀃊􀀯􀃀􀁦􀁞􀂻 􀂊􀂿􀁙􀁻 􀁤􀃋􀂀􀃋􀁼􀂻 􀃊􀃋􀁚􀃀􀂠􀂻 􀃉 􀃄􀂰􀁞􀂋 􀃉 􀃄􀂠􀂇􀃂􀁥 􀀬􀂽􀁚􀂼􀃌􀁡 􀀬􀂽􀁙􀃂􀁹􀁙 [2]
􀀃 .1386 􀀬􀁤􀂠􀃀􀂏 􀃁 􀂺􀂸􀂟 􀃃􀁚􀂴􀂌􀂿􀁙􀁻 􀀬􀂞􀃋􀁚􀃀􀂏 􀃉 􀃃􀁼􀂰􀂌􀂿􀁙􀁻 􀀬􀃉􀂀􀁦􀂯􀁻 􀃉 􀃄􀂷􀁚􀂇􀁿
􀂞􀃋􀁚􀃀􀀯􀂏 􀁿􀁻 􀂊􀀯􀂿􀁙􀁻 􀁤􀃋􀂀􀃋􀁼􀀯􀂻 (􀃉􀂁􀁚􀂇 􀃃􀁻􀁚􀃌􀁡) 􀃉􀁙􀂀􀁭􀁙 􀂞􀂿􀁙􀃂􀂻 􀃊􀃋􀁚􀂇􀁚􀃀􀂋 􀃁 􀃊􀂇􀁿􀂀􀁝 􀀬􀁚􀂓􀁿􀁼􀃌􀂼􀁵 􀀬􀃉􀁼􀂼􀁶􀂻 [3]
􀁼􀀯􀁵􀁙􀃁 􀀬 􀁻􀁙􀂁􀁍 􀃃􀁚􀂴􀀯􀂌􀂿􀁙􀁻 􀀬􀁼􀀯􀂋􀁿􀁙 􀃊􀀯􀂇􀁚􀃀􀂋􀁿􀁚􀂯 􀃉 􀃄􀂷􀁚􀀯􀂇􀁿 􀀬􀂽􀁙􀂀􀃆􀁥 􀂀􀃆􀂋 􀃉􀃁􀁿􀁻􀃂􀁹 􀂁􀁚􀂇􀃄 􀂠􀂘􀂫 􀂖􀂇􀃂􀁦􀂻 􀃁 􀂮􀁱􀃂􀂯
.1387 􀀬􀁛􀃂􀃀􀁭 􀂽􀁙􀂀􀃆􀁥
:􀂾􀃌􀁥􀃓 􀂞􀁝􀁚􀃀􀂻
[4] Akhavan. P, Hosnavi. R, Movement of Iranian academic research centers towards
knowledge management: an exploration of KM critical factors, International
Conference on Information Management and Engineering, IEEE, 2009.􀀃
[5] Bozbura. F, Knowledge management practices in Turkish SMEs, Journal of
Enterprise Information Management, 2007, 20, 2, 209-221.
[6] Carneiro. A, how dose knowledge management influence innovation and
competitiveness, Journal of knowledge management, 2000,4,2, 87-98.
[7] Chase, R.L, The knowledge-based organization: an international survey, Journal of
Knowledge Management, 1997, 1, 1, 38-49.
[8] Choi, Y.S. An empirical study of factors affecting successful implementation of
knowledge management. Unpublished academic dissertation. University of
Nebraska, 2000.
[9] Chong. SC, Critical factors in the successful implementation of knowledge
management, Journal of knowledge management practice, 2005, ,4, 2, 140- 151
[10] Chong. SC, KM critical success factors: a comparison of precieved importance
versus implementation in malaysian ICT companies, Journal of Learning
Organization, Emerald Group Publishing Limited, 2006, 13, 3, 230-256.
[11] Chourides, P., Longbottom, D. and Murphy, W, Excellence in knowledge
management:an empirical study to identify critical factors and performance
measures, Measuring Business Excellence, 2003,7, 2, 29-45.
[12] Davenport, T.H., De Long, D.W. and Beers, M.C, Successful knowledge
management projects, Sloan Management Review, 1998,39,2, 43-57.
[13] Davenport, T.H. and Volpel, S.C, The rise of knowledge towards attention
management, Journal of Knowledge Management, 2001,5, 3,212-21
[14] Friedman. M, The use of ranks to avoid the assumption of normality implicit in the
analysis of variance, Journal of American statistical association, 1937, 32, 200, 675-
701.
[15] Friedman. M, A correction: the use of ranks to avoid the assumption of normality
126 مطالعات مدیریت صنعتی، سال یازدهم، شماره 30 ، پاییز 1392
implicit in the analysis of variance, Journal of American statistical association, 1939,
34, 205, 109.
[16] Gai, S and Xu, C, Research of critical success factors for implementing knowledge
management in China, International Conference on Information Management,
Innovation Management and Industrial Engineering, IEEE, 2009.
[17] Goh, S.C, Managing effective knowledge transfer: an integrative framework and
some practice implications, Journal of Knowledge Management, 2002, 6, 1, 23-30.
[18] Hasanali, F, Critical success factors of knowledge management, 2002, available at:
www.kmadvantage.com/docs/km_articles/Critical_Success_Factors_of_KM.pdf.
[19] Ho. C, The relationship between knowledge management enablers and
performance, Industrial management & Data systems, 2009, 109, 1, 98-117.
[20] Holsapple, C.W. and Joshi, K.D, “An investigation of factors that influence the
management of knowledge in organizations”, Journal of Strategic Information
Systems, 2000,9, 2/3, 235-61.
[21] Holsapple CW, Joshi KD. Knowledge management: a threefold framework.
Information Society, 2002, 18, 1, 47–64.
[22] Horak, B.J, Dealing with human factors and managing change in knowledge
management: a phased approach, Topics in Health Information Management,
2001,21,3, 8-17.
[23] Jafari. M et al, Knowledge management in Iran aerospace industries: a study on
critical factors, Aircraft Engineering and Aerospace Technology, 2007, 79, 4, 375-
389.
[24] Liebowitz, J, Key ingredients to the success of an organization’s knowledge
management strategy, Knowledge and Process Management, 1999, 6,1, 37-40.
[25] Mabrouk. KA, critical success factors affecting km adoption: a review of the
literature, IEEE Computer Society Press, 2006.
[26] Migdadi. M, knowledge management enablers & outcomes in the small & medium
sized enterprises, Journal of Industrial Management & Data Systems, Emerald
Group Publishing Limited, 2009, 109, 6, 840-858.
[27] Plessis. M, Knowledge management: what makes complex implementations
successful?, Journal of knowledge management, 2007, 11, 2, 91-101.
[28] Pukkila, J, Critical Success and Failure Factors of Knowledge Management
Implementation in a Large Multinational Company, Department of Industrial
Management, Lappeenranta University of Technology.
[29] Rockart, J.F, Chief executives define their own data needs, Harvard Business
Review, 1979, 57,2, 81-93.
[30] Rubenstein-Montano B, Liebowitz J, Buchwalter J, McCaw D, Newman B, Rebeck
K, The Knowledge Management Methodology Team. A systems thinking
framework for knowledge management. Decision Support Systems, 2001, 31, 1, 5–
16.
[31] Saraph, J.V., Benson, P.G. and Schroeder, R.G, An instrument for measuring the
critical factors of quality management, Decision Sciences, 1989,20, 4, 810-29.
[32] Skyrme, D. and Amidon, D, The knowledge agenda, Journal of