بررسی موفقیت پیاده سازى سیستم اطلاعاتی از دیدگاه کاربران (مطالعه ى موردى شرکت مشاور مدیریت و خدمات ماشینى تأمین)

􀂽􀁚􀁵􀁙􀂀􀂗 􀀬(􀂹􀃂􀂇 􀁟􀁚􀁱 􀃉 􀃄􀁺􀂈􀂿) (􀃂􀃌􀂷􀃂􀂨􀁥􀁿􀃂􀁡 􀂶􀃌􀂸􀁶􀁥 􀃁 􀃄􀃋􀂂􀁮􀁥)􀃉􀁿􀁙􀁾􀂳 􀃄􀃋􀁚􀂻􀂀􀂇 􀃁 􀃊􀂷􀁚􀂻 􀁤􀃋􀂀􀃋􀁼􀂻 􀀬.􀁙 .􀂝 􀀬􀃉􀁿􀁙􀃂􀂿􀁙 .1
.1381 􀀬􀂽􀁙􀂀􀃆􀁥 􀀬􀂀􀂌􀂿
􀃉 􀃃􀂁􀃂􀁵) 􀂝􀁚􀂧􀁻 􀂞􀃋􀁚􀃀􀂏 􀃊􀁥􀁚􀂬􀃌􀂬􀁶􀁥 􀃁 􀃊􀂋􀂁􀃂􀂻􀁍 􀃉 􀃄􀂈􀂇􀁒􀂻 􀀬 EFQM 􀃊􀂷􀁚􀂠􀁥 􀂵􀁼􀂻 􀂀􀁝 􀂞􀂻􀁚􀁭 􀃊􀂋􀂀􀂴􀂿 􀀬.􀁙 .􀂝 􀀬􀃉􀁻􀁙􀂁􀁍 .2
.1384 􀀬􀂽􀁙􀂀􀃆􀁥 􀀬(􀁤􀃌􀂨􀃌􀂯 􀁤􀃋􀂀􀃋􀁼􀂻 􀃄􀂠􀂇􀃂􀁥 􀂂􀂯􀂀􀂻 􀀬􀃊􀁦􀂠􀃀􀂏 􀃊􀂷􀁚􀂠􀁥
􀂞􀃋􀁚􀃀􀂏 􀃊􀁥􀁚􀂬􀃌􀂬􀁶􀁥 􀃁 􀃊􀂋􀂁􀃂􀂻􀁍 􀃉 􀃄􀂈􀂇􀁒􀂻 􀀬(􀁤􀂈􀁺􀂿 􀃉 􀃄􀁺􀂈􀂿) ICT 􀂞􀂻􀁚􀁭 􀁳􀂀􀂗 􀂾􀃋􀃁􀁼􀁥 􀃉􀁚􀂼􀃀􀃅􀁙􀁿 􀀬.􀂍 􀀬􀃊􀂟􀁚􀂧􀁻 .3
.1383 􀀬􀂽􀁙􀂀􀃆􀁥 􀀬􀃊􀂟􀁚􀂧􀁻
􀁣􀁙􀁿􀁚􀂌􀁦􀂿􀁙 􀀬(􀂵􀃁􀁙 􀁼􀂸􀁭) Excellence Models Business􀃊􀂿􀁚􀂻􀂁􀁚􀂇 􀂀􀁥􀂀􀁝 􀃉􀁚􀃅 􀂵􀁼􀂻 􀁚􀁝 􀃊􀃋􀁚􀃀􀂋􀁍 􀀬.􀂝 􀀬􀃊􀂿􀁙􀂁􀁙􀁿 .4
.1381 􀀬􀂽􀁙􀂀􀃆􀁥 􀀬􀂹􀁚􀂻
􀀬􀃊􀃋􀁚􀁞􀂗􀁚􀁞􀂗 􀃄􀂻􀃔􀂟 􀃃􀁚􀂴􀂌􀂿􀁙􀁻 􀀬􀁤􀂨􀂿 􀁤􀂯􀂀􀂋 􀁿􀁻 􀁤􀃋􀂀􀃋􀁼􀂻 􀃊􀁥􀁚􀂟􀃔􀂗􀁙 􀃉􀁚􀃅 􀂺􀁦􀂈􀃌􀂇 􀃊􀂌􀁺􀁝􀂀􀁩􀁙 􀃊􀁝􀁚􀃋􀂁􀁿􀁙 􀀬.􀂹 􀀬􀂽􀁚􀂔􀂻􀁿 .5
.1384 􀀬􀂽􀁙􀂀􀃆􀁥
.1382 􀀬􀂊􀂿􀁙􀁻 􀃃􀁚􀂴􀂿 􀀬􀁤􀃋􀂀􀃋􀁼􀂻 􀁿􀁻 􀃉􀁻􀂀􀁝􀁿􀁚􀂯 􀃊􀁥􀁚􀂟􀃔􀂗􀁙 􀃉􀁚􀃅 􀂺􀁦􀂈􀃌􀂇 􀀬.􀂹 􀀬􀁻􀁙􀁿 􀀭.􀂅 .􀂭 􀀬􀂽􀁻􀃁􀃓 􀀭.􀁙 .􀁫 􀀬􀂾􀂇 .6
􀁣􀁚􀂠􀂷􀁚􀂘􀂻 􀀬􀃊􀂿􀁚􀂻􀂁􀁚􀂇 􀁻􀂀􀂰􀂸􀂼􀂟 􀁤􀃌􀂨􀃌􀂯 􀁻􀃂􀁞􀃆􀁝 􀁿􀁻 􀁣􀁚􀂟􀃔􀂗􀁙 􀃉􀁿􀃁􀁚􀃀􀂧 􀃁 􀁻􀁼􀁮􀂻 􀃊􀂇􀁼􀃀􀃆􀂻 􀂊􀂬􀂿 􀀬.􀂥 􀀬􀃃􀁻􀁙􀂁 􀂦􀃋􀂀􀂋 .7
.1375 􀀬15 􀀬27 􀀬􀁤􀃋􀂀􀃋􀁼􀂻
.1383 􀀬􀂽􀁙􀂀􀃆􀁥 􀀬􀂊􀂿􀁙􀁻 􀁼􀃌􀂷􀃂􀁥 􀀬􀁣􀁚􀂗􀁚􀁞􀁥􀁿􀁙 􀃁 􀁣􀁚􀂟􀃔􀂗􀁙 􀃉􀁚􀃅 􀃉􀁿􀃁􀁚􀃀􀂧 􀂮􀃋􀂄􀁥􀁙􀂀􀁦􀂇􀁙 􀃉􀂂􀃋􀁿 􀃄􀂻􀁚􀂿􀂀􀁝 􀀬.􀂝 􀀬􀃉􀁼􀂼􀁵􀁙 􀃊􀂸􀂟 .8
􀀬􀂊􀂿􀁙􀁻 􀁼􀃌􀂷􀃂􀁥 􀀬(􀂹􀃁􀁻 􀃉 􀃄􀁺􀂈􀂿) 􀁣􀁚􀂗􀁚􀁞􀁥􀁿􀁙 􀃁 􀁣􀁚􀂟􀃔􀂗􀁙 􀃉􀁚􀃅 􀃉􀁿􀃁􀁚􀃀􀂧 􀂮􀃋􀂄􀁥􀁙􀂀􀁦􀂇􀁙 􀃉􀂂􀃋􀁿 􀃄􀂻􀁚􀂿􀂀􀁝 􀀬.􀂝 􀀬􀃉􀁼􀂼􀁵􀁙 􀃊􀂸􀂟 .9
.1383
􀀬 􀂽􀁙􀂀􀃆􀁥 􀀬􀃊􀃅􀁚􀂴􀂌􀂿􀁙􀁻 􀂀􀂌􀂿 􀂂􀂯􀂀􀂻 􀀬(􀂵􀃁􀁙 􀃉 􀃄􀁺􀂈􀂿) 􀁣􀁚􀂗􀁚􀁞􀁥􀁿􀁙 􀃁 􀁣􀁚􀂟􀃔􀂗􀁙 􀃉􀁚􀃅 􀃉􀁿􀃁􀁚􀃀􀂧 􀁤􀃋􀂀􀃋􀁼􀂻 􀀬.􀃃 􀀬􀃊􀃀􀂻􀃂􀂻 .10
.1382
􀀬􀂽􀁙􀂀􀃆􀁥 􀀬􀃊􀂟􀁚􀂧􀁻 􀂞􀃋􀁚􀃀􀂏 􀃊􀁥􀁚􀂬􀃌􀂬􀁶􀁥 􀃁 􀃊􀂋􀂁􀃂􀂻􀁍 􀃉 􀃄􀂈􀂇􀁒􀂻 :.IT􀂞􀂻􀁚􀁭 􀁳􀂀􀂗 􀂾􀃋􀃁􀁼􀁥 􀃉􀁚􀂼􀃀􀃅􀁙􀁿 􀀬􀂎􀁺􀂌􀂻􀁚􀂿 .11
.1383
􀃊􀁥􀁚􀂬􀃌􀂬􀁶􀁥 􀃁 􀃊􀂋􀂁􀃂􀂻􀁍 􀃉 􀃄􀂈􀂇􀁒􀂻 􀀬(􀁤􀂈􀁺􀂿 􀃉 􀃄􀁺􀂈􀂿) ICT 􀂞􀂻􀁚􀁭 􀁳􀂀􀂗 􀂾􀃋􀃁􀁼􀁥 􀃉􀁚􀂼􀃀􀃅􀁙􀁿 􀀬.􀁙 .􀁫 􀀬􀂽􀁚􀂳􀁼􀃀􀂈􀃋􀃂􀂿 .12
.1383 􀀬􀂽􀁙􀂀􀃆􀁥 􀀬􀃊􀂟􀁚􀂧􀁻 􀂞􀃋􀁚􀃀􀂏
13. Andrews􀀬 D. H.􀀬 & Johnson􀀬 H. R. (2002). Revolutionizing IT􀀬 The Art Of Using
Information Technology Effectively (2nd ed.). John Wiley & Sons.
14. Bailey􀀬 J. E.􀀬 & Pearson􀀬 s. W. (1983). Development Of A Tool For Measuring
And Analyzing Computer User Satisfaction. Management Science􀀬 29 (5).
15. Gillies􀀬 A. C. (1992). Sofware Quality Theory And Management (2nd ed.).
Chapman & Hall.
16. Gustafeson􀀬 A.􀀬 & Kerag􀀬 L. (2000). ICT Indicators. Information System