دانشگاه علامه طباطبایی

  اخبار و اعلانات

 آمار

تعداد نشریات61
تعداد شماره‌ها2,230
تعداد مقالات18,289
تعداد مشاهده مقاله56,186,746
تعداد دریافت فایل اصل مقاله29,095,075
اربابی اصفهانی, محمد, کوشکی جهرمی, علیرضا, زاهدی, شمس السادات, خان محمدی, هادی. (1403). مدل ارزیابی خط‌مشی‌های فرهنگ تحول دیجیتال؛ پژوهشی در سازمان تنظیم مقررات و ارتباطات رادیویی. سامانه مدیریت نشریات علمی, 2(3), 45-94. doi: 10.22054/spsa.2024.82302.1046
محمد اربابی اصفهانی; علیرضا کوشکی جهرمی; شمس السادات زاهدی; هادی خان محمدی. "مدل ارزیابی خط‌مشی‌های فرهنگ تحول دیجیتال؛ پژوهشی در سازمان تنظیم مقررات و ارتباطات رادیویی". سامانه مدیریت نشریات علمی, 2, 3, 1403, 45-94. doi: 10.22054/spsa.2024.82302.1046
اربابی اصفهانی, محمد, کوشکی جهرمی, علیرضا, زاهدی, شمس السادات, خان محمدی, هادی. (1403). 'مدل ارزیابی خط‌مشی‌های فرهنگ تحول دیجیتال؛ پژوهشی در سازمان تنظیم مقررات و ارتباطات رادیویی', سامانه مدیریت نشریات علمی, 2(3), pp. 45-94. doi: 10.22054/spsa.2024.82302.1046
اربابی اصفهانی, محمد, کوشکی جهرمی, علیرضا, زاهدی, شمس السادات, خان محمدی, هادی. مدل ارزیابی خط‌مشی‌های فرهنگ تحول دیجیتال؛ پژوهشی در سازمان تنظیم مقررات و ارتباطات رادیویی. سامانه مدیریت نشریات علمی, 1403; 2(3): 45-94. doi: 10.22054/spsa.2024.82302.1046

مدل ارزیابی خط‌مشی‌های فرهنگ تحول دیجیتال؛ پژوهشی در سازمان تنظیم مقررات و ارتباطات رادیویی

مطالعات مدیریت خدمات عمومی
مقاله 2، دوره 2، شماره 3، فروردین 1403، صفحه 45-94    اصل مقاله (981.04 K)
نوع مقاله: مقاله پژوهشی
شناسه دیجیتال (DOI): 10.22054/spsa.2024.82302.1046
نویسندگان
محمد اربابی اصفهانی1؛ علیرضا کوشکی جهرمی* 2؛ شمس السادات زاهدی3؛ هادی خان محمدی4
1دانشجوی دکتری مدیریت دولتی، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبائی، تهران، ایران
2دانشیار گروه مدیریت دولتی دانشکده مدیریت و حسابداری، دانشگاه علاه طباطبائی، تهران، ایران
3استاد گروه مدیریت دولتی، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبائی، تهران، ایران
4دانشیارگروه مدیریت دولتی، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبائی، تهران، ایران
چکیده
خط‌مشی‌گذاری مناسب در حوزه فرهنگ تحول دیجیتال و شناسایی مشکلات، نیازمندی‌ها و دلایل عدم اجرای خط‌مشی‌ها و تدوین مدل ارزیابی خط‌مشی فرهنگ تحول دیجیتال، می‌تواند راهگشای حرکت به سمت اجرای مطلوب خط‌مشی‌ها و تحقق اهداف مرتبط باشد. گردآوری داده‌ها در این پژوهش بر اساس مرور سیستماتیک پیشینه پژوهش از سال 2020 به بعد در پایگاه‌های داده معتبر و استفاده از روش 7 مرحله‌ای فراترکیب (باروسو -سندلوسکی)، بر اساس الگوی ارزیابی خط‌مشی ذی‌نفع گرا برای سه ذی‌نفع شهروندان، حرفه‌ای‌ها و اپراتورها و با استناد به مدل فرهنگ ادگار شاین و درنظرگرفتن سه سطح مصنوعات، ارزش‌ها و مفروضات بنیادین انجام شد. یافته‌ها شامل 4 مفهوم برای ذی‌نفع حرفه‌ای‌ها (انگیزه و تعهد سازمانی، پذیرش تغییرات، رضایت شغلی، ترویج فرهنگ سازمانی)، 3 مفهوم برای ذی‌نفع اپراتورها (کارایی عملیات، نوآوری و تکنولوژی، مشارکت و همکاری) و 3 مفهوم برای ذی‌نفع شهروندان (رضایت مشتریان، تجربه کاری، اعتماد و امنیت) بود. همچنین 2 کد در بخش مفروضات بنیادین، 20 کد برای ارزش‌ها و 9 کد برای سطح مصنوعات شناسایی شد. باتوجه‌به ذی‌نفعان اصلی سازمان تنظیم مقررات و ارتباطات رادیویی  به‌عنوان دستگاه موردمطالعه در این پژوهش، مدلی برای تفکیک هر سه ذی‌نفع و بر اساس سطوح مختلف فرهنگی ارائه شد تا ضمن امکان ارزیابی خط‌مشی برای هر ذی‌نفع به‌صورت جداگانه، اصلاح و بازنگری خط‌مشی‌ها بر اساس مدل پیش‌بینی شده میسر گردد.
کلیدواژه‌ها
مدل ارزیابی؛ فرهنگ سازمانی؛ تحول دیجیتال؛ خط‌مشی؛ فرهنگ تحول دیجیتال
مراجع
  1. ربابی اصفهانی‎‏، ‎‏محمد، ‎‏کوشکی جهرمی، ‎‏علیرضا‎‏ ‎‏(‎‏1400‎‏)‎‏. ‎‏همسویی فرهنگ سازمانی و بلوغ دیجیتال در شرکت های حوزه ارتباطات‎. ‏هجدهمین کنفرانس بین‌المللی مدیریت‎.26-1.
  2. ‏اصغرنیا‎‏، ‎‏مرتضی‎‏، ‎‏احمدی‌زاد‎‏،‎‏آرمان‎‏، ‎‏فرهادی‎‏، ‎‏روژین‎‏ ‎‏(‎‏1401‎‏)‎‏. ‎‏چالش‌ها و الزامات اجرای راهبرد تحول دیجیتال در صنعت تلکام‎. ‏بررسی های بازرگانی، 116، 133-158.
  3. ‏اعتباریان‎‏، ‎‏اکبر‎‏،کشوریان آزاد‎‏، ‎‏رقیه‎‏ ‎‏(‎‏1398‎‏)‎‏. ‎‏بررسی عوامل مؤثر بر اجرای خط مشی‌های قوه قضاییه. ‏خط‌مشی‌گذاری عمومی در مدیریت‎ (33)10، 103-86.
  4. ‏الوانی‎‏، ‎‏سیدمهدی‎‏، ‎‏شریف زاده‎‏، ‎‏فتاح‎‏ ‎‏(‎‏1395‎‏)‎‏. ‎‏فرایند خط ‌مشی گذاری عمومی. تهران‎‏: ‎‏دانشگاه علامه طباطبا‎ئی.
  5. ‏آدوسی‎‏، ‎‏علی‎‏، ‎‏حسنقلی‌پور‎‏، ‎‏طهمورث‎‏، نجف‌بیگی‎‏، ‎‏رضا‎‏، ‎‏فرهنگی‎‏، ‎‏علی‌اکبر‎‏(‏1400‎‏)‎‏. ‎‏طراحی الگوی تاثیر رسانه‌های سازمانی بر دلبستگی کارکنان و افزایش تعهد سازمانی به برنامه تحول دیجیتال بانک سپه‎. ‏مطالعات رسانه ای‎، 54،16-7.
  6. ‏بزرگ‌نژاد نوبیجاری‎‏، ‎‏عبدالرضا‎‏، ‎‏شریف‌زاده‎‏، فتاح‎‏، ‎‏رودساز،حبیب‌الله‎‏ ‎‏(‎‏1396‎‏)‎‏. ‎‏الگوی اجرای خط‌مشی‌های آموزش عالی کشور با توجه به ارزیابی برنامه‌های سوم و چهارم ج. ا. ا و عملکرد وزارت علوم و تحقیقات و فناوری‎. ‎‏دانشکده مدیریت و حسابداری‎‏، ‎‏ دانشگاه علامه طباطبائی.
  7. ‏توکلی‌راد‎‏، ‎‏رضا‎‏، ‎‏زرگران خوزانی‎‏، فاطمه‎ (1401). ‏الگوی تحول دیجیتال سازمانی موفق‎‏. ‎‏کنفرانس بین‌المللی مطالعات بین رشته ای در مدیریت و مهندسی‎‏ ‎‏ایران-تهران‎.
  8. ‏سهرابی‎‏، ‎‏مهبد‎‏، ‎‏اسدی‎‏، ‎‏عباس‎‏، ‎‏حیدرزاده هنزائی،کامبیز‎‏ ‎‏(‎‏1402‎‏)‎‏. ‎‏واکاوی نقش رهبری تحول دیجیتال در اتحاد استراتژیک بر بستر فرهنگ اسلامی سازمان ها و شرکت های ایرانی‎. ‏پژوهش­های بازاریابی اسلامی‎ ،(4)2، 16-1.
  9. شیرازی‎‏، ‎‏مهرزاد‎‏، ‎‏زارعی متین‎‏، ‎‏حسن‎‏، ‎‏یزدانی‎‏، حمیدرضا‎‏ ‎‏(‎‏1400‎‏)‎‏. ‎‏ارائه نقشه راه جاری‌سازی فرهنگ سازمانی موردنیاز برای تحول دیجیتال با رویکرد فراترکیب‎، ‏مطالعات رفتار سازمانی‎، 39، 21-1.
  10. کریمی‎‏، ‎‏مهسا‎‏، ‎‏کاظمی‎‏، سید حسین‎‏، دانایی فرد‎‏، ‎‏حسن‎‏ ‎‏(‎‏1402‎‏)‎‏. واکاوی چالش‌های تحول دیجیتال در بخش عمومی ایران: پژوهشی کیفی. ‏پژوهش های مدیریت عمومی‎، 62،34-5.
  11. ‏واعظی‎‏،رضا‎‏، ‎‏شریف‌زاده‎‏، ‎‏فتاح‎‏، محمدی‎‏، محسن‎‏ ‎‏(1395)‎‏. ‎‏شناسایی و اولویت بند ی الگوهای ارزیابی خط مشی عمومی‎. ‏فصلنامه علوم مد یریت ایران‎، (40)10، 22-1.
  12. ‏واعظی‎‏، ‎‏رضا‎‏، ‎‏محمدی‎، ‎‏محسن‎‏ ‎‏(1396). الگویی برا ی ارزیابی خط مشیهای عمومی در ایران مطالعه خط مشی مالیات بر ارزش افزوده. چشم انداز مدیریت دولتی ایران‎ 72،47-72.
  13. هادیان‌فر‎‏، ‎‏سیدرضا‎‏، ملکی‌نیا‎‏، محمد‎(1400). ‏ذهن آگاهی سازمانی نسبت به تحول دیجیتال به عنوان پیش شرط توانایی پردازش اطلاعات برای دستیابی به چابکی بازار‎‏، چهارمین کنفرانس ملی و نخستین کنفرانس بین المللی الگوهای نوین مدیریت و کسب و کار‎‏ ‎‏تهران‎.
  14. Abdul, R., Jing, Zh., Li, W., Rabeeu, A. (2024). Assessing the impact of employee-centric digital transformation initiatives on job performance: The mediating role of digital empowerment. Strategic Management,29 (2), 5-18. https://doi.org/10.5937/straman2300057r.
  15. Ahmed, R., Ahmed, O., Pappel, I., Reitsakas, A., Draheim, D. (2022). The Role of Digital Transformation in Fostering Transparency: An e-Court System Case Study.
  16. Ahu Tuğba, K. (2020). Digital Innovation: An Antecedent for Digital Transformation. International Journal of Commerce and Finance 6 (2).
  17. Aldaarmi, A. A. (2024). Fintech Service Quality of Saudi Banks: Digital Transformation and Awareness in Satisfaction, Re-Use Intentions, and the Sustainable Performance of Firms. Sustainability, 16 (6), p. 2261. https://doi.org/10.3390/su16062261.
  18. Aldoseri, A., Al-Khalifa, Kh., Hamouda, A. (2023). A Roadmap for Integrating Automation with Process Optimization for AI-powered Digital Transformation.
  19. Alkhamery, N., Zainol, F. A., Al-Nashmi, M. (2021). The Role of Dynamic Capabilities in Reconfiguring Operational Capabilities for Digital Business Transformation. Jmtp, 2 (1), 1–8. https://doi.org/10.37231/jmtp.2021.2.1.59.
  20. AlMujaini, H., Hilmi, M. F., Abudaqa, A., Alzahmi, R. (2021). Corporate foresight organizational learning and performance: The moderating role of digital transformation and mediating role of innovativeness in SMEs. International Journal of Data and Network Science, 5 (4), 703–7 https://doi.org/10.5267/j.ijdns.2021.7.011.
  21. AlNuaimi, Bader K., Kumar Singh, S., Ren, S., Budhwar, P.,Vorobyev, D. (2022). Mastering digital transformation: The nexus between leadership, agility, and digital strategy. Journal of Business Research, 145 (3), 636–648. https://doi.org/10.1016/j.jbusres.2022.03.038.
  22. Alrawadieh, Z., Alrawadieh, Z., Cetin, G. (2021). Digital transformation and revenue management: Evidence from the hotel industry. Tourism Economics, 27 (2), 328–345. https://doi.org/1177/1354816620901928.
  23. Alvarenga, A., Matos, F., Godina, R., Matias, J. (2020). Digital Transformation and Knowledge Management in the Public Sector. Sustainability, 12 (14), 5824. https://doi.org/3390/su12145824.
  24. Ancarani, A., Di Mauro, C. (2018). Successful digital transformations need a focus on the individual. In Florian Schupp, Heiko Wöhner (Eds.): Digitalisierung im Einkauf, vol. 35. Wiesbaden: Springer Fachmedien Wiesbaden, pp. 11–26.
  25. Appio, F. P., Frattini, F., Petruzzelli, A. M., Neirotti, P. (2021). Digital Transformation and Innovation Management: A Synthesis of Existing Research and an Agenda for Future Studies. J of Product Innov Manag, 38 (1), 4–20. https://doi.org/1111/jpim.12562.
  26. Ardhianto, E., Baskoro, H., Maulana, D. (2022). Digital Transformation and Influence on Information Use in Indonesia. rope 4 (1), 17–24. https://doi.org/26710/rope.v4i1.2645.
  27. Arnaud, J., São Mamede, H., Branco, F. (2024). The relationship between digital transformation and digital literacy - an explanatory model: Systematic literature review. F1000Res, 13, p. 253. https://doi.org/12688/f1000research.146991.1.
  28. Asif, M., Yang, L., Hashim, M. (2024), The Role of Digital Transformation, Corporate Culture, and Leadership in Enhancing Corporate Sustainable Performance in the Manufacturing Sector of China. Sustainability, 16 (7), p. 2651. https://doi.org/3390/su16072651.
  29. Azzam, Z., Salman, R., Allan, M., Farsi, S. (2023). Study on Customer Comfort as a Behavioral Construct Between Service Quality and Customer Satisfaction in Light of Digital Transformation. A Case of Jordan. In Bahaaeddin A. M. Alareeni, Islam Elgedawy (Eds.): Artificial Intelligence (AI) and Finance, vol. 488. Cham: Springer Nature Switzerland (Studies in Systems, Decision and Control), pp. 34–47.
  30. Bagrationi, K., Thurner, T. W., Gordienko, O. (2022). Resistance to Digital Transformation: The Role of Middle Management Personal Networks. ECKM, 23 (1), 52–59. https://doi.org/34190/eckm.23.1.473.
  31. Bajpai, N., Biberman, J. (2021). Digital Transformation and the 2030 Sustainable Development Agenda.
  32. Barnová, S., Duda, M., Matulčíková, M., Gabrhelová, G., Hrivíková, T. (2022). Further Professional On-the-Job Training of Employees in the Digital Era. J. Eng. Ped, 12 (5), 54–67. https://doi.org/10.3991/ijep.v12i5.32523.
  33. Barrane, F. Z., Ndubisi, N. O., Kamble, S., Karuranga, G. E., Poulin, D. (2021). Building trust in multi-stakeholder collaborations for new product development in the digital transformation era. BIJ, 28 (1), 205–228. https://doi.org/1108/BIJ-04-2020-0164.
  34. Barreales, D. (2020). Upskilling Employees for Digital Transformation. In : Day 1 Mon, November 09, 2020. Abu Dhabi International Petroleum Exhibition & Conference. Abu Dhabi, UAE: SPE.
  35. Benga, B., Elhamma, A. (2024). Navigating the Digital Frontier: A Literature Review on Business Digitalization. ESJ, https://doi.org/10.19044/esipreprint.3.2024.p507.
  36. Benitez, J., Chen, Y., Teo, T., Ajamieh, A. (2018). Evolution of the impact of e-business technology on operational competence and firm profitability: A panel data investigation. Information & Management, 55 (1), 120–130. https://doi.org/1016/j.im.2017.08.002.
  37. Black, B. (2019). Digital Transformation. In Jean‐Louis Leignel, Emmanuel Ménager, Serge Yablonsky (Eds.): Sustainable Enterprise Performance: Wiley, pp. 135–146.
  38. Brunetti, F., Matt, D. T., Bonfanti, A., Longhi, A., Pedrini, G., Orzes, G. (2020). Digital transformation challenges: strategies emerging from a multi-stakeholder approach. TQM, 32 (4), 697–724. https://doi.org/1108/TQM-12-2019-0309.
  39. Butt, A., Imran, F., Helo, P., Kantola, J. (2024): Strategic design of culture for digital transformation. Long Range Planning, 57 (2), p. 102415. https://doi.org/1016/j.lrp.2024.102415.
  40. Cakic, S., Ismailisufi, A., Popovic, T., Krco, S., Gligoric, N., Kupresanin, S., Maras, V.(2021). Digital Transformation and Transparency in Wine Supply Chain Using OCR and DLT. In : 25th International Conference 2021, pp. 1–5.
  41. Callaway, B., Li, T. (2023). Policy evaluation during a pandemic. Journal of econometrics, 236 (1), 105454. https://doi.org/1016/j.jeconom.2023.03.009.
  42. Castagna, F., Centobelli, P., Cerchione, R., Esposito, E., Oropallo, E., Passaro, R. (2020). Customer Knowledge Management in SMEs Facing Digital Transformation. Sustainability, 12 (9), 3899. https://doi.org/3390/su12093899.
  43. Cetindamar, D., Abedin, B., Shirahada, K. (2024). The Role of Employees in Digital Transformation: A Preliminary Study on How Employees’ Digital Literacy Impacts Use of Digital Technologies. In IEEE Trans. Eng. Manage, 71 (1/2), 7837–7848. https://doi.org/1109/TEM.2021.3087724.
  44. Cetindamar K. D., Abedin, B. (2021). Understanding the role of employees in digital transformation: conceptualization of digital literacy of employees as a multi-dimensional organizational affordance. JEIM, 34 (6), 1649–1672. https://doi.org/1108/JEIM-01-2020-0010.
  45. Corsaro, D., D’Amico, V. (2022). How the digital transformation from COVID-19 affected the relational approaches in B2B. JBIM, 37 (10), 2095–2115. https://doi.org/1108/JBIM-05-2021-0266.
  46. Csiszár, C. M. (2023). Unleashing the digital barrier: Obstacles and challenges of digital transformation amidst technological roadblocks. MDT, 13 (4), 120–132. https://doi.org/35925/j.multi.2023.4.10.
  47. DĂNIȘOR, D., DĂNIȘOR, Gh. (2023). DIGITAL TRANSFORMATION – CHALLENGES AND PERSPECTIVES. In AnnalsARSciPhil, 11 (1-2), 35–46. https://doi.org/56082/annalsarsciphil.2023.1-2.35.
  48. Demirel, D. (2022). THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN DIGITAL AGE: CUSTOMER SATISFACTION BASED EXAMINATION OF DIGITAL CRM. In Journal of Business Economics and Management 23 (3), 507–531. https://doi.org/3846/jbem.2022.15328.
  49. Demirhan, K. (2023). Conceptual Complexities and Frameworks to Analyze Digital Transformation and Citizen-Centric E-Participation in Public Administration. In Volkan Göçoğlu, Naci Karkin (Eds.): Citizen-Centered Public Policy Making in Turkey. Cham: Springer International Publishing (Contributions to Public Administration and Public Policy), pp. 131–147.
  50. Denning, S. (2023). Recognizing and outmaneuvering the resistance to digital transformation. SL, 51 (2), 10–16. https://doi.org/1108/sl-01-2023-0002.
  51. Faruquee, M., Paulraj, A., Irawan, C. A. (2021). Strategic supplier relationships and supply chain resilience: Is digital transformation that precludes trust beneficial? IJOPM, 41 (7), 1192–1219. https://doi.org/1108/IJOPM-10-2020-0702.
  52. Felix, A., Rembulan, G. D. (2023). DIGITAL TRANSFORMATION AND THE CUSTOMER EXPERIENCE: ENHANCING ENGAGEMENT AND LOYALTY. Entrepreneur, 4 (03), 228–240. https://doi.org/31949/entrepreneur.v4i03.6195.
  53. Fernandes A. P., Esteves, F. M. (2021). Challenges to Business Models in the Digital Transformation Context. In Information Resources Management Association (Ed.): Research Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work, vol. 2012: IGI Global, pp. 116–129.
  54. Finfgeld-Connett, D. (2018). A guide to qualitative meta-synthesis. New York: Routledge Taylor & Francis Group.
  55. Firican, D. A. (2023). Digital Transformation and Digital Culture: A Literature Review of the Digital Cultural Attributes to Enable Digital Transformation. Proceedings of the International Conference on Business Excellence, 17 (1), 791–799. https://doi.org/2478/picbe-2023-0073.
  56. Fleischer, J., Wanckel, C. (2023). Job Satisfaction and the Digital Transformation of the Public Sector: The Mediating Role of Job Autonomy. Review of Public Personnel Administration, 28 (4), 0734371X2211484. https://doi.org/1177/0734371x221148403.
  57. Forid, S., Hafez, M., Khan, W. (2022). Student Satisfaction and Retention: Impact of Service Quality and Digital Transformation. MMI, 13 (4), 152–163. https://doi.org/21272/mmi.2022.4-14.
  58. Geada, N. (2021). Change Management in the Digital Transformation Projects. In Manish Gupta, Pedro Fernandes Anunciação, Cláudio Roberto Magalhães Pessoa, George Leal Jamil (Eds.): Digital Transformation and Challenges to Data Security and Privacy: IGI Global (Advances in Information Security, Privacy, and Ethics), pp. 91–97.
  59. Gebczynska, M. (2022). Job Satisfaction in Manufacturing SMEs During Digital Transformation. ERSJ XXV (Issue 1), pp. 604–617. https://doi.org/35808/ersj/2874.
  60. Ghafoori, A., Gupta, M., Merhi, M. I., Gupta, S., Shore, A. P. (2024). Toward the role of organizational culture in data-driven digital transformation. International Journal of Production Economics, 271 (4), 109205. https://doi.org/1016/j.ijpe.2024.109205.
  61. Gil-Gomez, H., Guerola-Navarro, V., Oltra-Badenes, R., Lozano-Quilis,  (2020). Customer relationship management: digital transformation and sustainable business model innovation. Economic Research-Ekonomska Istraživanja, 33 (1), 2733–2750. https://doi.org/10.1080/1331677X.2019.1676283.
  62. Gupta, V., Choudhary, H., Mehta, A. (2024). Pioneering Digital Transformation in a Future-Ready World. IJARSCT, Article 17674, pp. 563–569. https://doi.org/48175/ijarsct-17674.
  63. Habsi, N. A., Luo, M., Zighan, S. M. (2022). A systematic literature review exploring the impact of digitalisation on leadership towards a new style of leadership. IJBIR 29 (2), Article 126031, p. 169. https://doi.org/1504/ijbir.2022.126031.
  64. Hanelt, A., Bohnsack, R., Marz, D., Antunes Marante, C. (2021). A Systematic Review of the Literature on Digital Transformation: Insights and Implications for Strategy and Organizational Change. Management Studies, 58 (5), 1159–1197. https://doi.org/1111/joms.12639.
  65. Haque, S., Mu. S., Shaha, S., Sharmin, S. (2024). FUTURE-PROOFING THE WORKFORCE: TRAINING AND DEVELOPMENT IN THE DIGITAL AGE. EJHRMS, 7 (2). https://doi.org/46827/ejhrms.v7i2.1637.
  66. Harebasur, S. (2023). The stakeholders’ perspective of the digital transformation phenomenon. JBRMR, 18 (01). https://doi.org/24052/jbrmr/v18is01/art-05.
  67. Hartl, E., Hess, T. (2017). The Role of Cultural Values for Digital Transformation: Insights from a Delphi Study. Twenty-Third Americas Conference on Information Systems.
  68. Hauer, G., Naumann, N., Harte, P. (2021). Digital transformation challenges successful enterprises – an exploration of the collaboration of marketing and sales department in German organizations. INMR 18 (2), 164–174. https://doi.org/1108/INMR-05-2019-0066.
  69. Holzinger, A., Weippl, E., Tjoa, A. M., Kieseberg, P. (2021). Digital Transformation for Sustainable Development Goals (SDGs) - A Security, Safety and Privacy Perspective on AI. Andreas Holzinger, Peter Kieseberg, A. Min Tjoa, Edgar Weippl (Eds.): Machine Learning and Knowledge Extraction, vol. 12844. Cham: Springer International Publishing (Lecture Notes in Computer Science), pp. 1–20.
  70. Hortovanyi, L., Morgan, R. E., Herceg, I. V., Djuricin, D., Hanak, R., Horvath, D. (2023). Assessment of digital maturity: the role of resources and capabilities in digital transformation in B2B firms. International Journal of Production Research, 61 (23), 8043–8061. https://doi.org/1080/00207543.2022.2164087.
  71. Huang, J. Y. H., Jiang, R., Chang, J. Y. T. (2023). The Effects of Transformational and Adaptive Leadership on Dynamic Capabilities: Digital Transformation Projects. Project Management Journal, 54 (4), 428–446. https://doi.org/1177/87569728231165896.
  72. Ibragimov, Y., Berishvili, N. (2023). Summer 2023 Int’l Conference Proceedings BSHESS-23, PICEST-23, IIETH-23, ICABE-23, IL2ES2-23 & IBMEL-23. Summer 2023 Int’l Conference Proceedings, Sept. 5-7, 2023 Istanbul (Turkey): Higher Education and Innovation Group.
  73. Imran, A., Okai-Ugbaje, S. (2022). Complexities and Challenges of Multi-stakeholder Involvement in Digital Transformation in the Global South: The Machine-Readable Passport Project in Bangladesh. In José Abdelnour-Nocera, Elisha Ondieki Makori, Jose Antonio Robles-Flores, Constance Bitso (Eds.): Innovation Practices for Digital Transformation in the Global South, vol. 645. Cham: Springer International Publishing (IFIP Advances in Information and Communication Technology), pp. 16–33.
  74. Imran, F., Shahzad, K., Butt, A., Kantola, J. (2021). Digital Transformation of Industrial Organizations: Toward an Integrated Framework. Journal of Change Management, 21 (4), 451–479. https://doi.org/1080/14697017.2021.1929406.
  75. Iriqat, A.M., Jaradat, A.R. (2021). The impact of digital transformation strategy on customer satisfaction in the Palestinian telecom industry. IJBEX, 24 (2), 169. https://doi.org/1504/IJBEX.2021.115746.
  76. Joel, O. S., Oyewole, A. T., Odunaiya, O. G., Soyombo, O. T.(2024). NAVIGATING THE DIGITAL TRANSFORMATION JOURNEY: STRATEGIES FOR STARTUP GROWTH AND INNOVATION IN THE DIGITAL ERA. j. manag. entrep. Res, 6 (3), 697–706. https://doi.org/10.51594/ijmer.v6i3.881.
  77. Johri, A., Kumar, S. (2023). Exploring Customer Awareness towards Their Cyber Security in the Kingdom of Saudi Arabia: A Study in the Era of Banking Digital Transformation. Human Behavior and Emerging Technologies, (1), 1–10. https://doi.org/1155/2023/2103442.
  78. Jonathan, G. M., & Reychav, I. (2024). Workforce Agility and Digital Transformation in the Public Sector. In Proceedings of the 2024 Computers and People Research Conference(pp. 1-4).
  79. Kahfi, F. (2022). Exploring the Impact of Digital Technology on Employee Adaptation and Organizational Performance. JMAP, 2 (2), 37–43. https://doi.org/55885/jmap.v2i2.183.
  80. Kapucu, H. (2021). Business Leaders’ Perception of Digital Transformation in Emerging Economies: On Leader and Technology Interplay. J. Adv. Corp. Learn, 14 (1), 43–56. https://doi.org/10.3991/ijac.v14i1.21959.
  81. Kawiana, I.. Gede P. (2023). DIGITAL LEADERSHIP: BUILDING ADAPTIVE ORGANIZATIONS IN THE DIGITAL AGE. JMS, 3 (01), 170–179. https://doi.org/58471/jms.v3i01.2709.
  82. Kivalov, S. V. (2020). ELECTRONIC FORM OF CITIZENS’ APPEAL AS AN INDICATOR OF DIGITAL TRANSFORMATION OF PUBLIC ADMINISTRATION. VPA, pp. 52–63. https://doi.org/13165/VPA-20-19-4-04.
  83. Kocak, S., Pawlowski, J. (2023). Characteristics in Digital Organizational Culture: A Literature Review. JKMP, 23 (2). https://doi.org/62477/jkmp.v23i2.7.
  84. Bagrationi, K., Thurner, T. W., & Gordienko, O. (2021). Resistance to digital transformation and the destruction of social capital. In Proceedings of the European Conference on Innovation and Entrepreneurship, ECIE(pp. 47-53).
  85. Kopackova, H., Simonova, S., Reimannova, I. (2024). Digital transformation leaders wanted: How to prepare students for the ever-changing demands of the labor market. The International Journal of Management Education, 22 (1), 100943. https://doi.org/1016/j.ijme.2024.100943.
  86. Korherr, P., Kanbach, D. K., Kraus, S., Mikalef, P. (2022). From intuitive to data-driven decision-making in digital transformation: A framework of prevalent managerial archetypes. Digital Business 2 (2), p. 100045. https://doi.org/1016/j.digbus.2022.100045.
  87. Kraus, S., Jones, P., Kailer, N., Weinmann, A., Chaparro-Banegas, N., Roig-Tierno, N. (2021). Digital Transformation: An Overview of the Current State of the Art of Research. SAGE Open 11 (3), 215824402110475. https://doi.org/1177/21582440211047576.
  88. KUMAR, A. (2024). “CUSTOMER PERCEPTION TOWARDS DIGITAL TRANSACTION’’. IJSREM, 08 (04),1–5. https://doi.org/55041/ijsrem32900.
  89. Laghzaoui, F., El Abbas El Ghaleb, N., Ben Sabih El Imrany, M. (2021). PLS Approach to Measure the Impact of Digital Transformation on User Satisfaction: Case of Local Public Services in the Northern Region of Morocco. In Xin-She Yang, Simon Sherratt, Nilanjan Dey, Amit Joshi (Eds.): Proceedings of Fifth International Congress on Information and Communication Technology, vol. 1184. Singapore: Springer Singapore (Advances in Intelligent Systems and Computing), pp. 81–90.
  90. Lebedeva, N. V., Sarafanov, S. L. (2024). The impact of digitalization on the level of motivation of employees of a modern business organization. Quality management, (2), 50–58. https://doi.org/33920/pro-01-2402-08.
  91. Leso, B. H., Cortimiglia, M. N., Ghezzi, A. (2023). The contribution of organizational culture, structure, and leadership factors in the digital transformation of SMEs: a mixed-methods approach. Cognition, technology & work (Online), 25 (1), 151–179. https://doi.org/1007/s10111-022-00714-2.
  92. Li, C., Feng, W., Han, S., Gupta, S., Kamble, S. (2022). Digital Adaptive Governance, Digital Transformation, and Service Quality in Logistics Enterprises. Journal of Global Information Management, 30 (1), 1–26. https://doi.org/4018/JGIM.309377.
  93. Li, F. (2020). The digital transformation of business models in the creative industries: A holistic framework and emerging trends. Technovation 92-93 (2/3), p. 102012. https://doi.org/1016/j.technovation.2017.12.004.
  94. Li, L., Su, F., Zhang, W., Mao, J. (2018). Digital transformation by SME entrepreneurs: A capability perspective. Information Systems Journal, 28 (6), 1129–1157. https://doi.org/1111/isj.12153.
  95. Li, S. (2021). How Does Digital Transformation Improve Customer Experience? In Maurizio Pompella, Roman Matousek (Eds.): The Palgrave Handbook of FinTech and Blockchain. Cham: Springer International Publishing, pp. 473–502.
  96. Li, Y., Zhao, T. (2024).How Digital Transformation Enables Corporate Sustainability: Based on the Internal and External Efficiency Improvement Perspective. Sustainability 16 (12), p. 5037. https://doi.org/3390/su16125037.
  97. Luscombe, A., Duncan, J. (2023). Access to information research in the digital era. Can Public Adm 66 (2), 268–276. https://doi.org/1111/capa.12518.
  98. Masoud, R., Basahel, S. (2023). The Effects of Digital Transformation on Firm Performance: The Role of Customer Experience and IT Innovation, Digital, 3 (2), 109–126. https://doi.org/3390/digital3020008.
  99. Matarazzo, M., Penco, L., Profumo, G., Quaglia, R. (2021). Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective, Journal of Business Research, 123 (8), 642–656. https://doi.org/1016/j.jbusres.2020.10.033.
  100. McCarthy, P., Sammon, D., Alhassan, I. (2022). Digital Transformation Leadership Characteristics: A Literature Analysis, Journal of Decision Systems, 32 (1), 79–109. https://doi.org/1080/12460125.2021.1908934.
  101. Miguel, P., De-Pablos-Heredero, C., Montes, J. L., García, A. (2022). Impact of Dynamic Capabilities on Customer Satisfaction through Digital Transformation in the Automotive Sector. Sustainability, 14 (8), p. 4772. https://doi.org/3390/su14084772.
  102. Möller, Dietmar P. F. (2023). Cybersecurity in Digital Transformation. In Dietmar P.F Möller (Ed.): Guide to Cybersecurity in Digital Transformation, vol. 103. Cham: Springer Nature Switzerland (Advances in Information Security), pp. 1–70.
  103. Morozov, M., Morozova, N., & Moldazhanov, M. (2020). Innovative training in digital transformation. In International Conference on Economics, Management and Technologies 2020 (ICEMT 2020)(pp. 499-504). Atlantis Press.
  104. Mukherjee, D. (2023). Exploring the Influence of Digital Transformation on Employee Job Satisfaction: A Qualitative Analysis within a Malaysian Multinational Electricity Firm. Journal of Informatics Education and Research. https://doi.org/52783/jier.v3i2.170.
  105. Nadkarni, S., Prügl, R. (2021). Digital transformation: a review, synthesis and opportunities for future research. Manag Rev Q, 71 (2), 233–341. https://doi.org/1007/s11301-020-00185-7.
  106. Naguib, H. M., Elsharnouby, M. H. (2024). Hindering or nurturing digital transformation: the role of consumer's thinking capabilities and other customers' perception. MSAR, 3 (2), 114–131. https://doi.org/1108/MSAR-10-2022-0052.
  107. Naimi-Sadigh, A., Asgari, T., Rabiei, M. (2022). Digital Transformation in the Value Chain Disruption of Banking Services. J Knowl Econ, 13 (2), 1212–1242. https://doi.org/1007/s13132-021-00759-0.
  108. NAZIROVA, M. (2023). Deciphering Resistance Patterns: A Bibliometric Review of Organizational Change in Digital Transformation. In cip. https://doi.org/5171/2023.4241323.
  109. Oliveri, L. M., Chiacchio, F., D'Urso, D., Munnia, A., Russo, F. (2023). Successful digital transformations enabled by technologies or by open mind? Italian case studies. Procedia Computer Science, 217 (2 1066–1075. https://doi.org/1016/j.procs.2022.12.305.
  110. Osorio-Gómez, C. C., Herrera, R. F., Prieto-Osorio, J. M., Pellicer, E. (2024). Conceptual model for implementation of digital transformation and organizational structure in the construction sector. Ain Shams Engineering Journal 15 (7), p. 102749. https://doi.org/1016/j.asej.2024.102749.
  111. Patro, C. S., Raghunath, K. M. K. (2021). Digital Transformation. In John Wang, Thangasamy Esakki (Eds.): Managerial Issues in Digital Transformation of Global Modern Corporations, vol. 91: IGI Global (Advances in Logistics, Operations, and Management Science), pp. 16–31.
  112. Paul, J., Ueno, A., Dennis, C., Alamanos, E., Curtis, L., Foroudi, P. (2024). Digital transformation: A multidisciplinary perspective and future research agenda. Int J Consumer Studies, 48 (2), Article e13015, p. 1 https://doi.org/1111/ijcs.13015.
  113. Philip, J., Gavrilova A. M. (2022). Student perceptions of leadership skills necessary for digital transformation. Journal of Education for Business, 97 (2), 86–98. https://doi.org/1080/08832323.2021.1890540.
  114. Qiu, R. (2022). Editorial: Embracing the imperative digital transformation!, DTS 1 (1), 2–3. https://doi.org/1108/dts-09-2022-019.
  115. Rasumov, W. S., Markaryan, Varvara R. (2022). Digital Transformation In Business Process Development. In : Proceedings of the International Conference «Social and Cultural Transformations in the Context of Modern Globalism» (SCTCMG 2022), 19-21 April, 2022, Grozny, Chechen Republic, Russia. The International Conference «Social and Cultural Transformations in the Context of Modern Globalism», 2022: European Publisher (The European Proceedings of Social and Behavioural Sciences), pp. 526–531.
  116. Rialti, R., Filieri, R. (2024). Leaders, let’s get agile! Observing agile leadership in successful digital transformation projects. Business Horizons, 134 (1), 78. https://doi.org/1016/j.bushor.2024.04.003.
  117. Rodrigues, A. R. D., Ferreira, F. A., Teixeira, F. J., & Zopounidis, C. (2022). Artificial intelligence, digital transformation and cybersecurity in the banking sector: A multi-stakeholder cognition-driven framework. Research in International Business and Finance, 60, 101616. https://doi.org/1016/j.ribaf.2022.101616.
  118. Rogers, I. (2017). The Digital Culture Challenge. Clossing the Employee-Leadership Gap.
  119. Salkenov, A., Salkenova, A., Demeugazyyev, D., Aitmukhanbetova, E.(2022).Impact of Digital Transformation on the Employees' Remote Working Performance: A Higher Institution Case Study. In : 2022 International Conference on Smart 2022, pp. 
  120. Salmen, F. (2002). Beneficiary Assessment An Approach Described. In Social Development
  121. Saranya, P. C., Vasantha, S. (2023). Adoption of Digital Transformation on Employee Performance – Systematic Review. In Sudarsan Jayasingh, Kirubaharan Boobalan, Thiruvenkadam Thiagarajan (Eds.): Proceedings of the International Conference on Emerging Trends in Business & Management (ICETBM 2023), vol. 242. Dordrecht: Atlantis Press International BV (Advances in Economics, Business and Management Research), pp. 396–404.
  122. Scaliza, J. A. A., Jugend, D., Chiappetta J., Charbel J., Latan, H., Armellini, F., Twigg, D., Andrade, D. F. (2022). Relationships among organizational culture, open innovation, innovative ecosystems, and performance of firms: Evidence from an emerging economy context. Journal of Business Research, 140 (3), 264–279. https://doi.org/1016/j.jbusres.2021.10.065.
  123. Schein, E. (2010): Organizational culture and leadership. 4th ed. San Francisco: Jossey-Bass (The Jossey-Bass business & management series). Available online at https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=335269.
  124. Schiuma, G., Santarsiero, F., Carlucci, D., Jarrar, Y. (2024). Transformative leadership competencies for organizational digital transformation. Business, Horizons, 96 (2), p. 59. https://doi.org/1016/j.bushor.2024.04.004.
  125. Schiuma, G., Schettini, E., Santarsiero, F. (2021). How Wise Companies Drive Digital Transformation. Journal of Open Innovation: Technology, Market, and Complexity 7 (2), p. 122. https://doi.org/3390/joitmc7020122.
  126. Schiuma, G., Schettini, E., Santarsiero, F., Carlucci, D. (2022). The transformative leadership compass: six competencies for digital transformation entrepreneurship. IJEBR, 28 (5), 1273–1291. https://doi.org/1108/IJEBR-01-2021-0087.
  127. Schneider, S., Kokshagina, O. (2021). Digital transformation: What we have learned (thus far) and what is next. Creat Innov Manage, 30 (2), 384–411. https://doi.org/1111/caim.12414.
  128. Scholkmann, A. B. (2021). Resistance to (Digital) Change. In Dirk Ifenthaler, Sandra Hofhues, Marc Egloffstein, Christian Helbig (Eds.): Digital Transformation of Learning Organizations, vol. 16. Cham: Springer International Publishing, pp. 219–236.
  129. Selimović, J., Pilav-Velić, A., Krndžija, L. (2021). Digital workplace transformation in the financial service sector: Investigating the relationship between employees' expectations and intentions. Technology in Society, 66 (3), p. 101640. https://doi.org/1016/j.techsoc.2021.101640.
  130. Shedid, M., Cunningham, J., Connon, N., Pirie, E. (2024). The Impact of Rapid Digital Transformation on Employee Empowerment: Evidence from The UAE Banking Sector. ijbass, pp. 18–28. https://doi.org/33642/ijbass.v10n1p2.
  131. Shenkoya, T. (2023). Can digital transformation improve transparency and accountability of public governance in Nigeria? Transforming Government: People, Process and Policy, 17 (1), 54–71.
  132. Sherin, H. E. R (2022). The impact of building digital culture on employees' engagement in the ICT sector. JMGT 17 (1), Article jmgt.17.1.18964, p. 19. https://doi.org/26634/jmgt.17.1.18964.
  133. Shirokova, S., Solovyov, L., Gnatenko, E., Lohyeeta, N. (2020). Implementation of the digital transformation concept during decision-making process in a construction company. In : Proceedings of the International Scientific Conference - Digital Transformation on Manufacturing, Infrastructure and Service. DTMIS '20: International Scientific Conference - Digital Transformation on Manufacturing, Infrastructure and Service. Saint Petersburg Russian Federation, 18 11 2020 19 11 2020. New York, NY, USA: ACM, pp. 1–8.
  134. Shoaib, H. M. (2022). Digital Transformation as a Mediating Variable in the Relationship between Organizational Culture and Job Satisfaction. IJBEG, pp. 70–104. https://doi.org/51325/ijbeg.v5i1.99.
  135. Singh, A., Hess, T. (2020). How Chief Digital Officers Promote the Digital Transformation of their Companies. In Robert D. Galliers, Dorothy E. Leidner, Boyka Simeonova (Eds.): Strategic Information Management: Routledge, pp. 202–220.
  136. Steiber, A., Alvarez, D. (2023). Culture and technology in digital transformations: how large companies could renew and change into ecosystem businesses. EJIM, 22 (6‐7), p. 521. https://doi.org/1108/ejim-04-2023-0272.
  137. Stufflebeam, D. L., Coryn, C. L. S. (2014). Evaluation theory, models, and applications. Second edition. San Francisco: Jossey-Bass & Pfeiffer Imprints Wiley (Research methods for the social sciences, 50).
  138. Syaglova, Y. V., Bozhenko, E. S., Larkina, N. G., Polyakova, E. Y., & Stefanova, I. V. (2021). Value orientation for marketing customer experience management in companies in a digital transformation. In International Scientific and Practical Conference Operations and Project management: strategies and trends(pp. 417-422). Cham: Springer International Publishing.
  139. Syamsuddin, S., Marsudi, S., Hasanuddin, B., Umar, A., & Suprayitno, D. (2024). Adapting to Digital Transformation: Challenges and Strategies for Traditional Businesses. Global International Journal of Innovative Research, 2(3), 704-711.https://doi.org/59613/global.v2i3.121.
  140. Tolboom, I.H. (2016). The impact of digital transformation. Delft University of Technology, Faculty of Technology, Policy and Management.
  141. Tuukkanen, V., Wolgsjö, E., & Rusu, L. (2022). Cultural values in digital transformation in a small company. Procedia Computer Science, 196, 3-12. https://doi.org/1016/j.procs.2021.11.066.
  142. Ubiparipović, B., Matković, P., Marić, M., & Tumbas, P. (2020). Critical factors of digital transformation success: A literature review. Ekonomika preduzeća, 68(5-6), 400-415. https://doi.org/5937/ekopre2006400u.
  143. Varshney, D. (2020). Digital transformation and creation of an agile workforce: Exploring company initiatives and employee attitudes. In Contemporary global issues in human resource management(pp. 89-105). Emerald Publishing Limited.
  144. de Velazco, J. J. H. G., Jaimes, E. R. C., & Pertuz, A. A. Á. (2024). Digital Transformation: Participatory Actions Based on the Uses of Information and Communications Technologies (ICT). Procedia Computer Science, 231, 545-552.https://doi.org/1016/j.procs.2023.12.248.
  145. Wang, L., Liu, S., & Xiong, W. (2022). The impact of digital transformation on corporate environment performance: evidence from China. International Journal of Environmental Research and Public Health, 19(19), 12846. https://doi.org/3390/ijerph191912846.
  146. Wang, S., Wen, W., Niu, Y., & Li, X. (2024). Digital transformation and corporate labor investment efficiency. Emerging Markets Review, 59, 101109. https://doi.org/1016/j.ememar.2024.101109.
  147. Wolf, F. M. (1986). Meta-analysis. Quantitative methods for research synthesis. Beverly Hills: Sage Publications (Sage university papers series, no. 07-059).
  148. Wu, J. (2023). Review on the Research of Enterprise Digital Transformation. FBEM, 11 (1), 68–73. https://doi.org/54097/fbem.v11i1.11765.
  149. Yakovenko, Y. Y., Bilyk, M. Y., & Oliinyk, Y. V. (2022). The transformative impact of the development of artificial intelligence on employment and work motivation in business in the conditions of the information economy. In 2022 IEEE 4th International Conference on Modern Electrical and Energy System (MEES)(pp. 01-06). IEEE..
  150. Yang, X., Pan, L., Song, A., Ma, X., & Yang, J. (2023). Research on the strategy of knowledge sharing among logistics enterprises under the goal of digital transformation. Heliyon, 9(4). https://doi.org/1016/j.heliyon.2023.e15191.
  151. Yankina, D. D. (2023). The Concept of Digital Transformation: On the Issue of Conceptual Foundations. ОПЭП (11), 87–92. https://doi.org/24158/pep.2023.11.11.
  152. Yu, J., Wang, J., & Moon, T. (2022). Influence of digital transformation capability on operational performance. Sustainability, 14(13), 7909.. https://doi.org/3390/su14137909.
  153. Zaoui, F., & Souissi, N. (2020). Roadmap for digital transformation: A literature review. Procedia Computer Science, 175, 621-628. https://doi.org/1016/j.procs.2020.07.090.
  154. Zhang, T., Shi, Z. Z., Shi, Y. R., & Chen, N. J. (2022). Enterprise digital transformation and production efficiency: Mechanism analysis and empirical research. Economic research-Ekonomska istraživanja, 35(1), 2781-2792. https://doi.org/1080/1331677X.2021.1980731.
  155. Wang, J., Liu, Y., Wang, W., & Wu, H. (2023). How does digital transformation drive green total factor productivity? Evidence from Chinese listed enterprises. Journal of Cleaner Production, 406, 136954.
  156. Zhao, Li; He, Qile; Guo, Lei; Sarpong, David (2024): Organizational Digital Literacy and Enterprise Digital Transformation: Evidence From Chinese Listed Companies. IEEE Trans. Eng. Manage., pp. 1–14. https://doi.org/1109/TEM.2023.3241411.
  157. Zhao, L., He, Q., Guo, L., & Sarpong, D. (2023). Organizational digital literacy and enterprise digital transformation: Evidence from Chinese listed companies. IEEE Transactions on Engineering Management, 16 (4), 493–507. https://doi.org/3844/jcssp.2020.493.507.
آمار
تعداد مشاهده مقاله: 613
تعداد دریافت فایل اصل مقاله: 475


login