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اربابی اصفهانی, محمد, کوشکی جهرمی, علیرضا, زاهدی, شمس السادات, خان محمدی, هادی. (1403). مدل ارزیابی خط‌مشی‌های فرهنگ تحول دیجیتال؛ پژوهشی در سازمان تنظیم مقررات و ارتباطات رادیویی. سامانه مدیریت نشریات علمی, 2(3), 45-94. doi: 10.22054/spsa.2024.82302.1046
محمد اربابی اصفهانی; علیرضا کوشکی جهرمی; شمس السادات زاهدی; هادی خان محمدی. "مدل ارزیابی خط‌مشی‌های فرهنگ تحول دیجیتال؛ پژوهشی در سازمان تنظیم مقررات و ارتباطات رادیویی". سامانه مدیریت نشریات علمی, 2, 3, 1403, 45-94. doi: 10.22054/spsa.2024.82302.1046
اربابی اصفهانی, محمد, کوشکی جهرمی, علیرضا, زاهدی, شمس السادات, خان محمدی, هادی. (1403). 'مدل ارزیابی خط‌مشی‌های فرهنگ تحول دیجیتال؛ پژوهشی در سازمان تنظیم مقررات و ارتباطات رادیویی', سامانه مدیریت نشریات علمی, 2(3), pp. 45-94. doi: 10.22054/spsa.2024.82302.1046
اربابی اصفهانی, محمد, کوشکی جهرمی, علیرضا, زاهدی, شمس السادات, خان محمدی, هادی. مدل ارزیابی خط‌مشی‌های فرهنگ تحول دیجیتال؛ پژوهشی در سازمان تنظیم مقررات و ارتباطات رادیویی. سامانه مدیریت نشریات علمی, 1403; 2(3): 45-94. doi: 10.22054/spsa.2024.82302.1046

مدل ارزیابی خط‌مشی‌های فرهنگ تحول دیجیتال؛ پژوهشی در سازمان تنظیم مقررات و ارتباطات رادیویی

مطالعات مدیریت خدمات عمومی
مقاله 2، دوره 2، شماره 3، فروردین 1403، صفحه 45-94    اصل مقاله (981.04 K)
نوع مقاله: مقاله پژوهشی
شناسه دیجیتال (DOI): 10.22054/spsa.2024.82302.1046
نویسندگان
محمد اربابی اصفهانی1؛ علیرضا کوشکی جهرمی* 2؛ شمس السادات زاهدی3؛ هادی خان محمدی4
1دانشجوی دکتری مدیریت دولتی، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبائی، تهران، ایران
2دانشیار گروه مدیریت دولتی دانشکده مدیریت و حسابداری، دانشگاه علاه طباطبائی، تهران، ایران
3استاد گروه مدیریت دولتی، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبائی، تهران، ایران
4دانشیارگروه مدیریت دولتی، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبائی، تهران، ایران
چکیده
خط‌مشی‌گذاری مناسب در حوزه فرهنگ تحول دیجیتال و شناسایی مشکلات، نیازمندی‌ها و دلایل عدم اجرای خط‌مشی‌ها و تدوین مدل ارزیابی خط‌مشی فرهنگ تحول دیجیتال، می‌تواند راهگشای حرکت به سمت اجرای مطلوب خط‌مشی‌ها و تحقق اهداف مرتبط باشد. گردآوری داده‌ها در این پژوهش بر اساس مرور سیستماتیک پیشینه پژوهش از سال 2020 به بعد در پایگاه‌های داده معتبر و استفاده از روش 7 مرحله‌ای فراترکیب (باروسو -سندلوسکی)، بر اساس الگوی ارزیابی خط‌مشی ذی‌نفع گرا برای سه ذی‌نفع شهروندان، حرفه‌ای‌ها و اپراتورها و با استناد به مدل فرهنگ ادگار شاین و درنظرگرفتن سه سطح مصنوعات، ارزش‌ها و مفروضات بنیادین انجام شد. یافته‌ها شامل 4 مفهوم برای ذی‌نفع حرفه‌ای‌ها (انگیزه و تعهد سازمانی، پذیرش تغییرات، رضایت شغلی، ترویج فرهنگ سازمانی)، 3 مفهوم برای ذی‌نفع اپراتورها (کارایی عملیات، نوآوری و تکنولوژی، مشارکت و همکاری) و 3 مفهوم برای ذی‌نفع شهروندان (رضایت مشتریان، تجربه کاری، اعتماد و امنیت) بود. همچنین 2 کد در بخش مفروضات بنیادین، 20 کد برای ارزش‌ها و 9 کد برای سطح مصنوعات شناسایی شد. باتوجه‌به ذی‌نفعان اصلی سازمان تنظیم مقررات و ارتباطات رادیویی  به‌عنوان دستگاه موردمطالعه در این پژوهش، مدلی برای تفکیک هر سه ذی‌نفع و بر اساس سطوح مختلف فرهنگی ارائه شد تا ضمن امکان ارزیابی خط‌مشی برای هر ذی‌نفع به‌صورت جداگانه، اصلاح و بازنگری خط‌مشی‌ها بر اساس مدل پیش‌بینی شده میسر گردد.
کلیدواژه‌ها
مدل ارزیابی؛ فرهنگ سازمانی؛ تحول دیجیتال؛ خط‌مشی؛ فرهنگ تحول دیجیتال
مراجع
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