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مدل ارزیابی عملکرد تلفیقی مورد مطالعه صنعت داروسازی | ||
| مطالعات مدیریت صنعتی | ||
| مقاله 5، دوره 10، شماره 26، مهر 1391، صفحه 95-122 اصل مقاله (3.5 M) | ||
| نوع مقاله: مقاله پژوهشی | ||
| نویسندگان | ||
| پیام حنفی زاده1؛ حمید رضا راسخ2؛ محمد حسین میر صالحیان3 | ||
| 1عضو هیات علمی دانشگاه علامه طباطبایی | ||
| 2عضو هیات علمی دانشکده داروسازی دانشگاه شهید بهشتی | ||
| 3کارشناسی ارشد مدیریت کار آفرینی دانشگاه تهران | ||
| چکیده | ||
| تاکنون تلاشهای بسیاری برای تحقق یک مدل جامع ارزیابی عملکرد از سوی پژوهشگران و سازمانها صورت پذیرفته است. اما مشکلی که در آنها دیده می شود عدم توجه همزمان به عملکردهای واحدهای تخصصی و فرآیندهای یک سازمان می باشد. این امر باعث دیده نشدن قسمتی از ارزشهای بوجود آمده در سازمان خواهد شد. مقاله حاضر با بررسی مطالعات پژوهشی انجام شده در این حوزه، سعی در ارائه مدل ارزیابی عملکرد تلفیقی فرآیند واحد محور کرده است. جهت تحقق عملی این مدل، در گام اول، فرآیندها و واحدهای یک شرکت داروسازی براساس ادبیات موضوع شناسایی شد و سپس در گام دوم با مطالعه میدانی نظرات خبرگان این صنعت موثرترین فرآیندها و واحدهای تخصصی شناسایی شده اند. در نهایت مدلی از تلفیق عوامل کلیدی موفقیت مرتبط با فرآیندها و واحدها ارائه شده است. این مدل این قابلیت را دارد که به طور همزمان ارزش ایجاد شده از طریق فرآیندها و واحد ها را اندازه گیری کند. | ||
| کلیدواژهها | ||
| ارزیابی عملکرد؛ مدیریت فرآیند؛ صنعت داروسازی؛ عوامل حیاتی موفقیت | ||
| مراجع | ||
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