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طراحی الگوی فرآیندی هوش عاطفی مدیران در شرایط تعارض سازمانی و پیامدهای آن برای سرمایه اجتماعی سازمانی | ||
| مطالعات مدیریت بهبود و تحول | ||
| مقالات آماده انتشار، پذیرفته شده، انتشار آنلاین از تاریخ 28 تیر 1405 اصل مقاله (867.56 K) | ||
| نوع مقاله: مقاله پژوهشی | ||
| شناسه دیجیتال (DOI): 10.22054/jmsd.2026.92043.4795 | ||
| نویسندگان | ||
| علی شریعت نژاد1؛ فائزه حسنوند* 2 | ||
| 1گروه مدیریت دولتی، دانشکده مدیریت و اقتصاد، دانشگاه لرستان، خرم آباد، ایران | ||
| 2دانشجوی دکتری، گروه مدیریت دولتی، دانشکده مدیریت و اقتصاد، دانشگاه لرستان، خرم آباد، ایران. | ||
| چکیده | ||
| The present study was conducted with the aim of designing a process model of managers' emotional intelligence in organizational conflict situations and its consequences for organizational social capital using a data-based approach. In terms of its applied purpose, this research is a descriptive survey-type research based on the data collection method and a qualitative data-based research based on the nature of the data. Also, semi-structured in-depth interviews were conducted with 12 experts, managers and senior experts from government organizations. Sampling was purposeful and theoretical, and participants were selected based on their level of specialized knowledge and experience related to the research topic and continued until theoretical saturation was reached. The results show that managers' emotional intelligence in organizational conflict situations plays a decisive role in maintaining and strengthening social capital. The more managers use higher emotional maturity and more constructive strategies such as empathy, active listening, and emotional reorientation, the stronger trust, cohesion, and organizational cooperation are, and conflicts are transformed into learning and innovation opportunities. In contrast, impulsive reactions and destructive approaches lead to the erosion of trust and the weakening of communication networks. | ||
| کلیدواژهها | ||
| هوش عاطفی؛ تعارض سازمانی؛ سرمایه اجتماعی؛ داده بنیاد؛ سازمانهای دولتی | ||
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آمار تعداد مشاهده مقاله: 8 تعداد دریافت فایل اصل مقاله: 3 |
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