تاثیر رهبری توانمندساز بر بهبود عملکرد خدمات هتل ها؛ نقش میانجی قراردادهای روان شناختی و تبادل دانش

ضرغام بروجنی، حمید.، ابراهیمی، مهدی.، و میرفخرالدینی، فائزه سادات. (1392). ارزیابی عملکرد خدمات ارائه شده در هتل­ها با رویکرد کارت امتیازی متوازن؛ مطالعه موردی: هتل­های منتخب استان یزد. مطالعات مدیریت گردشگری، سال هشتم، شماره 22، صص 50-25.

محمودزاده، سیدمجتبی.، و صداقت، مریم. (1392). رابطه مدیریت دانش و عملکرد سازمانی در صنعت هتل­داری. مطالعات مدیریت گردشگری، سال هشتم، شماره 24، صص 119-89.

محمودزاده، سیدمجتبی.، ضرغام بروجنی، حمید.، و صداقت، مریم. (1393). رابطه توانمندسازهای مدیریت دانش با فرایندهای مدیریت دانش. مطالعات مدیریت بهبود و تحول، سال بیست و دوم، شماره 73، صص 173-145.

هادیزاده­مقدم، اکرم.، زنگنه، محسن.، و رامین­مهر، حمید. (1393). بررسی اثر جو تیم و رهبری توانمندساز بر رفتار تسهیم دانش اعضای تیم. چشم­انداز مدیریت دولتی، شماره 17، صص 178-161.

Agarwal, U. A., Bhargava, S. (2014). The role of social exchange on work out- comes: a study of Indian managers. International Journal of Human Resource Management, 25 (10), 1484– 1504.

Allen, D. G., Shore, L. M., Griffeth, R. W. (2003). The role of perceived organizational support and supportive human resource practices in the turnover process. Journal of Management, 29 (1), 99–118.

Amundsen, S., & Martinsen, O. L. (2014). Empowering leadership: construct clarifi- cation, conceptualization, and validation of a new scale. Leadership Quarterly, 25 (3), 487–511.

Arnold, J. (1996). The psychological contract: a concept in need of closer scrutiny? European Journal of Work Organizational Psychology, 5, 511–520.

Arnold, J. J., Arad, S., Rhoades, J. A., & Drasgow, F. (2000). The empowering leadership questionnaire: the construction and validation of a new scale for measuring leader behavior. Journal of Organizational Behavior, 21 (3), 249–269.

Aselage, J., & Eisenberger, R. (2003). Perceived organizational support and psychological contracts: a theoretical integration. Journal of Organizational Behavior, 24 (5), 491–509.

Bennis, W. G., & Townsend, R. (1997). Reinventing Leadership: Strategies to Empower the Organization, New York: Morrow/Avon.

Bhatnagar, J. (2014). Mediator analysis in the management of innovation in Indian knowledge workers: the role of perceived supervisor support, psychological contract, reward and recognition and turnover intention. International Journal of Human Resource Management, 25 (10), 1395–1416.

Blau, P. M. (1964). Exchange and Power in Social Life. New York: John Wiley.

Chen, W. J., & Cheng, H. Y. (2012). Factors affecting the knowledge sharing attitude of hotel service personnel. International Journal of Hospitality Management, 31 (2), 468–476.

Cheong, M., Spain, S. M., Yammarino, F. J., & Yun, S. (2016). Two faces of empowering leadership: Enabling and burdening. The Leadership Quarterly, 27, 602–616.

Claver, E., Jose Tari, J., & Pereira, J. (2006). Does quality impact on hotel performance?. International Journal of Contemporary Hospitality Management, 18(4), 350-358.

Collins, C. J., & Smith, K. G. (2006). Knowledge exchange and combination: the role of human resource management practices in the performance of high-technology firms. Academy of Management Journal, 49 (3), 544–560.

Collins, C. J., & Smith, K. G. (2006). Knowledge exchange and combination: the role of human resource management practices in the performance of high-technology firms. Academy of Management Journal, 49 (3), 544–560.

Collins, M. D. (2010). The effect of psychological contract fulfillment on manager turnover intentions and its role as a mediator in casual, limited restaurant environment. International Journal of Hospitality Management, 29 (4), 736–742.

Conger, J. A., & Kanungo, R. N. (1988). The empowerment process: integrating theory and practice. Academy of Management Review, 13 (3), 471–482.

Coyle-Shapiro, J. A. M., & Kessler, I. (2000). Consequences of the psychological contract for the employment relationship: a large scale survey. Journal of Management Study, 37 (7), 903–930.

Coyle-Shapiro, J. A., & Conway, N. (2005). Exchange relationships: examining psychological contracts and perceived organizational support. Journal of Applied Psychology, 90 (4), 774–781.

Dabos, G. E., & Rousseau, D. M. (2013). Psychological contracts and informal networks in organizations: the effects of social status and local ties. Human Resource Management, 52 (4), 485–510.

Dulac, T., Coyle-Shapiro, J. A. M., Henderson, D. J., & Wayne, S. J. (2008). Not all responses to breach are the same: the interconnection of social exchange and psychological contract processes in organizations. Academy of Management Journal, 51 (6), 1079–1098.

Epitropaki, O. (2013). A multi-level investigation of psychological contract breach and organizational identification through the lens of perceived organizational membership: testing a moderated-mediated model. Journal of Organizational Behavior, 34 (1), 65–86.

Gao, L., Janssen, O., & Shi, K. (2011). Leader trust and employee voice: the moderating role of empowering leader behaviors. Leadership Quarterly, 22 (4), 787–798.

Hallin, C. A., & Marnburg, E. (2008). Knowledge management in the hospitality industry: a review of empirical research. Tourism Management, 29 (2), 366–381.

Heskett, J.L., Sasser, W.E. and Schlesinger, L.A. (1997). The Service Profit Chain: How Leading

  Companies Link Profit and Growth to Loyalty, Satisfaction, and Value, The Free Press, New York, NY.

Hu, M. L., Horng, J. S., & Sun, Y. H. C. (2009). Hospitality teams: knowledge sharing and service innovation performance. Tourism Management, 30 (1), 41–50.

Kahle, E. (2002). Implications of new economy traits for the tourism industry. Journal of Quality Assurance in Hospitality and Tourism, 3, 5–23.

Lai, K. W., & Hitchcock, M. (2016). A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance performance analysis. Tourism Management, 55, 139-159.

Lester, S. W., Kickul, J., & Bergmann, T. J. (2007). Managing employee perceptions of the psychological contract over time: the role of employer social accounts and contract fulfillment. Journal of Organizational Behavior, 28 (2), 191–208.

Liao, H., & Chuang, A. (2004). Amultilevel investigation of factors influencing employee service performance and customer outcomes. Journal of Management, 47 (1), 41–58.

Liu, W., Lepak, D., Takeuchi, R., & Sims, H. (2003). Matching leadership styles with employment modes: strategic human resource management perspectives. Human Resource Management Review, 13, 127–152.

Lorinkova, N. M., Pearsall, M. J., & Sims H. P. (2013). Examining the differential longitudinal performance of directive versus empowering leadership in teams. Academy of Management Journal, 56 (2), 573–596.

Lub, X., Bijvank, M. N., Blomme, R. J., Bal, M. P., & Schalk, R. (2012). Bye bye! Exploring the psychological contract and commitment of different generations of hospitality workers. International Journal of Contemporary Hospitality Management, 24 (4), 553–573.

Martin, S. L., Liao, H., & Campbell, E. M. (2013). Directive versus empowering leadership: A field experiment comparing impacts on task proficiency and proactivitiy. Academy of Management Journal, 56, 1372–1395.

McDermott, A. M., Conway, E., Rousseau, D. M., & Flood, P. C. (2013). Promoting effective psychological contracts through leadership: the missing link between HR strategy and performance. Human Resource Management, 52, 289–310.

Morrison, E. W., & Robinson, S. L. (1997). When employees feel betrayed: a model of how psychological contract violation develops. Academy of Management Review, 22 (1), 226–256.

Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organiza- tional advantage. Academy of Management Review, 23 (2), 242–266.

Nederveen, A., Van Knippenberg, D., Schippers, M., & Stam, D. (2010). Transfor- mational and transactional leadership and innovative behavior: the moderating role of psychological empowerment. Journal of Organizational Behavior, 31, 609–623.

Nievesa, J., Quintanaa, A., & Osoriob, J. (2014). Knowledge-based resources and innova- tion in the hotel industry. International Journal of Hospitality Management, 38, 65–73.

O’Neill, B. S., & Adya, M. (2007). Knowledge sharing and the psychological contract: managing knowledge workers across different stages of employment. Journal of Managerial Psychology, 22 (4), 411–436.

Paek, S., Schuckert, M., Kim, T. T., & Lee, G. (2015). Why is hospitality employees’ psychological capital important? The effects of psychological capital on work engagement and employee morale. International Journal of Hospitality Management, 50, 9-26.

Raub, S., & Robert, C. (2013). Empowerment, organizational commitment, and voice behavior in the hospitality industry: evidence from a multinational sample. Cornell Hospitality Quarterly, 54 (2), 136–148.

Rauch, D. A., Collins, M. D., Nale, R. D., & Barr, P. B. (2015). Measuring service quality in mid-scale hotels. International Journal of Contemporary Hospitality Management, 27(1), 87-106.

Ro, H., & Chen, P. J. (2011). Empowerment in hospitality organizations: customer orientation and organizational support. International Journal of Hospitality Management, 30 (2), 422–428.

Rousseau, D. (2004). Psychological contracts in the workplace: understanding the ties that motivate. Academy of Management Executive, 18 (1), 120–127.

Rousseau, D. M. (1990). New hire perceptions of their own and their employer’s obligations: a study of psychological contracts. Journal of Organizational Behavior, 11, 389–400.

Rousseau, D. M. (1995). Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements. Newbury Park, CA: Sage.

Shih, C. T., & Chuang, C. H. (2013). Individual differences, psychological contract breach, and organizational citizenship behavior: A moderated mediation study. Asian Pacific Journal of Management, 30 (1), 191–210.

Shih, H. A., Chiang, Y. H., & Chen, T. J. (2012). Transformational leadership, trusting climate, and knowledge-exchange behaviors in Taiwan. Journal of Human Resource Management, 23(6), 1057– 1073.

Srivastava, A., Bartol, K., & Locke, E. A. (2006). Empowering leadership in management teams: effects on knowledge sharing, efficacy, and performance. Academy of Management Journal, 49, 1239–1251.

Tang, T. W., & Tang, Y. Y. (2012). Promoting service-oriented organizational citizenship behaviors in hotels: the role of high-performance human resource practices and organizational social climates. International Journal of Hospitality Management, 31, 885–895.

Tuckey, M. R., Bakker, A. B., & Dollard, M. F. (2012). Empowering leaders optimize working conditions for engagement: a multilevel study. Journal of Occupational Health Psychology, 17 (1), 15–27.

Uen, J. F., Wu, T., Teng, H. C., & Liu, Y. S. (2012). Transformational leadership and branding behavior in Taiwanese hotels. International Journal of Contemporary Hospitality Management, 24 (1), 26–43.

Vecchio, R. P., Justin, J. E., & Pearce, C. L. (2010). Empowering leadership: an examination of mediating mechanisms within a hierarchical structure. Leadership Quarterly, 21 (3), 530–542.

Wang, S., & Noe, R. A. (2010). Knowledge sharing: a review and directions for future research. Human Resource Management Review, 20, 115–131.

Wenger, E., & Snyder, W. (2000). Communities of practice: the organizational frontier. Harvard Business Review, 78 (1), 139–145.

Yang, T. J. (2010). Antecedents and consequences of knowledge sharing in interna- tional tourist hotels. International Journal of Hospitality Management, 29, 42–52.

Ye, J., Melissa, S., & Rivera, C. (2012). A mutuality perspective of psychological contracts regarding career development and job security. Journal of Business Research, 65 (3), 294–301.

Yukl, G. (2010). Leadership in Organizations, 7^th ed. Upper Saddle River, NJ: Prentice Hall.

Zhao, H., Wayne, S. J., Glibkowski, B. C., & Bravo, J. (2007). The impact of psychological contract breach on work-related outcomes: a meta-analysis. Personal Psychology, 60 (3), 647–680.