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مروری سیستماتیک بر رویکردهای سرمایهگذاری در امنیت اطلاعات | ||
| مطالعات مدیریت کسب و کار هوشمند | ||
| مقاله 5، دوره 7، شماره 25، مهر 1397، صفحه 147-182 اصل مقاله (1.14 M) | ||
| نوع مقاله: مقاله پژوهشی | ||
| شناسه دیجیتال (DOI): 10.22054/ims.2018.9743 | ||
| نویسندگان | ||
| محمد لگزیان1؛ پریسا موسوی* 2 | ||
| 1عضو هیئت علمی، گروه مدیریت، دانشکده علوم اداری و اقتصادی ، دانشگاه فردوسی، مشهد | ||
| 2دانشجو دکترای مدیریت فناوری اطلاعات، گروه مدیریت، دانشکده علوم اداری و اقتصادی، دانشگاه فردوسی مشهد (نویسنده مسئول)؛ p.mousavi@mail.um.ac.ir | ||
| چکیده | ||
| امنیت اطلاعات جنبه بسیار مهم سیستمهای اطلاعاتی است. در زمینه فنّاورانه امنیت اطلاعات پژوهشهای بسیاری انجام شده است، اما با گسترش نیازهای امنیتی، توجه به نقش مدیریت در امنیت اطلاعات نیز اهمیت قابلتوجهی پیدا کرده است. سرمایهگذاری در امنیت اطلاعات سازمانها یکی از مباحث مدیریتی این حوزه است. ازاینرو در این پژوهش برای بررسی موضوع ارزیابی سرمایهگذاری در امنیت اطلاعات و یافتن روشهای مناسب برای آن، مروری سیستماتیک بر رویکردهای استفادهشده در این حوزه انجام شده است. از اهداف دیگر این پژوهش مطالعه روند تحول در رویکردهای مورداستفاده در سالهای 2006تا 2017 است. بهمنظور انجام این مرور سیستماتیک کلیه مطالعات انجامگرفته در زمینه سرمایهگذاری در امنیت اطلاعات با استفاده از کلیدواژههای مرتبط، از پایگاه دادههای اشپرینگر ،آی ای ای اکسپلوره ، وب آو ساینس، ساینس دایرکت استخراج شده، درنهایت تعداد146 مقاله مرتبط به این موضوع موردبررسی قرار گرفته است. نتایج پژوهش هشت رویکرد عمده (تئوری بازیها، رویکرد مبتنی بر ریسک، سیستمهای پشتیبان تصمیم، حداکثر سازی مطلوبیت، نرخ بازده سرمایهگذاری، تکنیـک ارزش خالص فعلی، نظریة مطلوبیت مورد انتظار، نظریه گزینههای واقعی)را در این رابطه شناسایی کرده است. با توجه به نتایج این پژوهش در سالهای اخیر اقبال بیشتری بهسوی استفاده از تئوری بازیها بوده است. | ||
| کلیدواژهها | ||
| سرمایهگذاری امنیت اطلاعات؛ اقتصادسنجی امنیت اطلاعات؛ بازگشت سرمایهگذاریهای امنیت اطلاعات؛ مرور سیستماتیک | ||
| مراجع | ||
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Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95. Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07). AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia. Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916. Al-Shboul, M. Rababah, O. Al-Shboul, M. Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127. Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology. Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175. Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling. Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538. Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173. Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552. Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301. Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216. Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics. Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2. Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58 Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014. Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447. Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21. Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72. Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530. Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE. Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22. Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234. Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448. Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56. Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26(2), 164–175. Rezaei, Jafar. Best-worst multi-criteria decision-making method. Omega, 53 (2015): 49-57. Ritchi, H. Wahyudi, I. Susanto, A.(2015).Research Program on Key Success Factors of e-Government and Their Impact on Accounting Information Quality. Procedia- Social and Behavioral Sciences, 211. 673-680. Sahibudin, S., Sharifi, M., & Ayat, M. (2008, May). Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations. In Modeling & Simulation, 2008. AICMS 08. Second Asia International Conference on (pp. 749-753). IEEE. Spafford, G. (2003). The benefits of standard IT governance frameworks. IT management. Stefanovic, D. Marjanovic, U. Delic M, Culibrk, D. Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management,53.717–726. Symons, C. (2005). IT governance framework. Reproduction, 1–17. Tung, L.L., and Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440. Wilkin, C. L., & Riddett, J. L. (2008, January). Issues for IT governance in a large not-for-profit organization: A case study. In e-Technologies, 2008 International MCETECH Conference on (pp. 193-202). IEEE.
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Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95. Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07). AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia. Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916. Al-Shboul, M. Rababah, O. Al-Shboul, M. Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127. Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology. Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175. Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling. Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538. Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173. Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552. Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301. Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216. Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics. Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2. Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58 Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014. Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447. Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21. Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72. Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530. Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE. Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22. Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234. Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448. Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56. Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26(2), 164–175. Rezaei, Jafar. Best-worst multi-criteria decision-making method. Omega, 53 (2015): 49-57. Ritchi, H. Wahyudi, I. Susanto, A.(2015).Research Program on Key Success Factors of e-Government and Their Impact on Accounting Information Quality. Procedia- Social and Behavioral Sciences, 211. 673-680. Sahibudin, S., Sharifi, M., & Ayat, M. (2008, May). Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations. In Modeling & Simulation, 2008. AICMS 08. Second Asia International Conference on (pp. 749-753). IEEE. Spafford, G. (2003). The benefits of standard IT governance frameworks. IT management. Stefanovic, D. Marjanovic, U. Delic M, Culibrk, D. Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management,53.717–726. Symons, C. (2005). IT governance framework. Reproduction, 1–17. Tung, L.L., and Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440. Wilkin, C. L., & Riddett, J. L. (2008, January). Issues for IT governance in a large not-for-profit organization: A case study. In e-Technologies, 2008 International MCETECH Conference on (pp. 193-202). IEEE.
Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95. Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07). AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia. Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916. Al-Shboul, M. Rababah, O. Al-Shboul, M. Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127. Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology. Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175. Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling. Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538. Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173. Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552. Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301. Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216. Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics. Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2. Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58 Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014. Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447. Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21. Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72. Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530. Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE. Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22. Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234. Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448. Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56. Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26(2), 164–175. Rezaei, Jafar. Best-worst multi-criteria decision-making method. Omega, 53 (2015): 49-57. Ritchi, H. Wahyudi, I. Susanto, A.(2015).Research Program on Key Success Factors of e-Government and Their Impact on Accounting Information Quality. Procedia- Social and Behavioral Sciences, 211. 673-680. Sahibudin, S., Sharifi, M., & Ayat, M. (2008, May). Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations. In Modeling & Simulation, 2008. AICMS 08. Second Asia International Conference on (pp. 749-753). IEEE. Spafford, G. (2003). The benefits of standard IT governance frameworks. IT management. Stefanovic, D. Marjanovic, U. Delic M, Culibrk, D. Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management,53.717–726. Symons, C. (2005). IT governance framework. Reproduction, 1–17. Tung, L.L., and Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440. Wilkin, C. L., & Riddett, J. L. (2008, January). Issues for IT governance in a large not-for-profit organization: A case study. In e-Technologies, 2008 International MCETECH Conference on (pp. 193-202). IEEE.
Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95. Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07). AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia. Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916. Al-Shboul, M. Rababah, O. Al-Shboul, M. Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127. Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology. Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175. Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling. Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538. Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173. Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552. Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301. Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216. Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics. Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2. Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58 Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014. Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447. Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21. Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72. Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530. Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE. Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22. Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234. Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448. Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56. Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26(2), 164–175. Rezaei, Jafar. Best-worst multi-criteria decision-making method. Omega, 53 (2015): 49-57. Ritchi, H. Wahyudi, I. Susanto, A.(2015).Research Program on Key Success Factors of e-Government and Their Impact on Accounting Information Quality. Procedia- Social and Behavioral Sciences, 211. 673-680. Sahibudin, S., Sharifi, M., & Ayat, M. (2008, May). Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations. In Modeling & Simulation, 2008. AICMS 08. Second Asia International Conference on (pp. 749-753). IEEE. Spafford, G. (2003). The benefits of standard IT governance frameworks. IT management. Stefanovic, D. Marjanovic, U. Delic M, Culibrk, D. Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management,53.717–726. Symons, C. (2005). IT governance framework. Reproduction, 1–17. Tung, L.L., and Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440. Wilkin, C. L., & Riddett, J. L. (2008, January). Issues for IT governance in a large not-for-profit organization: A case study. In e-Technologies, 2008 International MCETECH Conference on (pp. 193-202). IEEE.
Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95. Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07). AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia. Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916. Al-Shboul, M. Rababah, O. Al-Shboul, M. Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127. Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology. Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175. Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling. Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538. Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173. Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552. Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301. Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216. Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics. Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2. Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58 Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014. Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447. Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21. Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72. Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530. Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE. Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22. Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234. Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448. Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56. Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26(2), 164–175. Rezaei, Jafar. Best-worst multi-criteria decision-making method. Omega, 53 (2015): 49-57. Ritchi, H. Wahyudi, I. Susanto, A.(2015).Research Program on Key Success Factors of e-Government and Their Impact on Accounting Information Quality. Procedia- Social and Behavioral Sciences, 211. 673-680. Sahibudin, S., Sharifi, M., & Ayat, M. (2008, May). Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations. In Modeling & Simulation, 2008. AICMS 08. Second Asia International Conference on (pp. 749-753). IEEE. Spafford, G. (2003). The benefits of standard IT governance frameworks. IT management. Stefanovic, D. Marjanovic, U. Delic M, Culibrk, D. Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management,53.717–726. Symons, C. (2005). IT governance framework. Reproduction, 1–17. Tung, L.L., and Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440. Wilkin, C. L., & Riddett, J. L. (2008, January). Issues for IT governance in a large not-for-profit organization: A case study. In e-Technologies, 2008 International MCETECH Conference on (pp. 193-202). IEEE.
Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95. Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07). AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia. Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916. Al-Shboul, M. Rababah, O. Al-Shboul, M. Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127. Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology. Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175. Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling. Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538. Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173. Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552. Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301. Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216. Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics. Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2. Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58 Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014. Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447. Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21. Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72. Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530. Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE. Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22. Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234. Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448. Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56. Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26(2), 164–175. Rezaei, Jafar. Best-worst multi-criteria decision-making method. Omega, 53 (2015): 49-57. Ritchi, H. Wahyudi, I. Susanto, A.(2015).Research Program on Key Success Factors of e-Government and Their Impact on Accounting Information Quality. Procedia- Social and Behavioral Sciences, 211. 673-680. Sahibudin, S., Sharifi, M., & Ayat, M. (2008, May). Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations. In Modeling & Simulation, 2008. AICMS 08. Second Asia International Conference on (pp. 749-753). IEEE. Spafford, G. (2003). The benefits of standard IT governance frameworks. IT management. Stefanovic, D. Marjanovic, U. Delic M, Culibrk, D. Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management,53.717–726. Symons, C. (2005). IT governance framework. Reproduction, 1–17. Tung, L.L., and Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440. Wilkin, C. L., & Riddett, J. L. (2008, January). Issues for IT governance in a large not-for-profit organization: A case study. In e-Technologies, 2008 International MCETECH Conference on (pp. 193-202). IEEE.
Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95. Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07). AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia. Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916. Al-Shboul, M. Rababah, O. Al-Shboul, M. Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127. Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology. Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175. Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling. Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538. Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173. Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552. Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301. Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216. Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics. Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2. Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58 Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014. Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447. Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21. Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72. Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530. Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE. Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22. Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234. Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448. Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56. Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26(2), 164–175. Rezaei, Jafar. Best-worst multi-criteria decision-making method. Omega, 53 (2015): 49-57. Ritchi, H. Wahyudi, I. Susanto, A.(2015).Research Program on Key Success Factors of e-Government and Their Impact on Accounting Information Quality. Procedia- Social and Behavioral Sciences, 211. 673-680. Sahibudin, S., Sharifi, M., & Ayat, M. (2008, May). Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations. In Modeling & Simulation, 2008. AICMS 08. Second Asia International Conference on (pp. 749-753). IEEE. Spafford, G. (2003). The benefits of standard IT governance frameworks. IT management. Stefanovic, D. Marjanovic, U. Delic M, Culibrk, D. Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management,53.717–726. Symons, C. (2005). IT governance framework. Reproduction, 1–17. Tung, L.L., and Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440. Wilkin, C. L., & Riddett, J. L. (2008, January). Issues for IT governance in a large not-for-profit organization: A case study. In e-Technologies, 2008 International MCETECH Conference on (pp. 193-202). IEEE.
Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95. Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07). AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia. Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916. Al-Shboul, M. Rababah, O. Al-Shboul, M. Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127. Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology. Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175. Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling. Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538. Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173. Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552. Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301. Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216. Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics. Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2. Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58 Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014. Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447. Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21. Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72. Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530. Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE. Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22. Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234. Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448. Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56. Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26(2), 164–175. Rezaei, Jafar. Best-worst multi-criteria decision-making method. Omega, 53 (2015): 49-57. Ritchi, H. Wahyudi, I. Susanto, A.(2015).Research Program on Key Success Factors of e-Government and Their Impact on Accounting Information Quality. Procedia- Social and Behavioral Sciences, 211. 673-680. Sahibudin, S., Sharifi, M., & Ayat, M. (2008, May). Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations. In Modeling & Simulation, 2008. AICMS 08. Second Asia International Conference on (pp. 749-753). IEEE. Spafford, G. (2003). The benefits of standard IT governance frameworks. IT management. Stefanovic, D. Marjanovic, U. Delic M, Culibrk, D. Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management,53.717–726. Symons, C. (2005). IT governance framework. Reproduction, 1–17. Tung, L.L., and Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440. Wilkin, C. L., & Riddett, J. L. (2008, January). Issues for IT governance in a large not-for-profit organization: A case study. In e-Technologies, 2008 International MCETECH Conference on (pp. 193-202). IEEE.
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