ارائه روش شناسی برنامه ریزی راهبردی فناوری اطلاعات در صنعت توزیع برق با تمرکز بر کتابخانه زیرساخت فناوری اطلاعات(مطالعه موردی: شرکت توزیع نیروی برق استان کرمانشاه)

References

Ahmadian, N., Parsaee, F., Shabani, A., & Ahmadian, N. (2015). Information and communication Technology Strategic Planning for Islamic Azad University using the Balanced Score card. Future study Management, 23 (97), 27-41. [In Persian]

Al-Aboud, F. N. (2011). Strategic Information Systems Planning: A Brief Review. International Journal of Computer Science and Network Security, 11 (5).

Alamri, S., Almutiri, N., Ballahmar, H., & Zafar, A. (2016). Strategic Information System Planning: A Case Study of a Service Delivery Company, International Advanced Research Journal in Science, Engineering and Technology, 3 (5).

Albulescu M., Bibu N. (2020). Change Management Strategy and ITIL Implementation Process in an IT Company-Study Case. In: Prostean G., Lavios Villahoz J., Brancu L., Bakacsi G. (eds) Innovation in Sustainable Management and Entrepreneurship. SIM 2019. Springer Proceedings in Business and Economics. Springer, Cham, 611-621.

Alimama, M., Bertina, E., Crespi, N. (2017). ITIL perspective on enterprise social media. International Journal of Information Management, 37, 317-326.

Altameem, A.A., A.I., Aldress., & N.A., Alsaeed. (2014). Strategic Information Systems Planning (SISP). Proceedings of the World Congress on Engineering and Computer Science, San Francisco, USA.

and empirical test. Total Quality Management & Business Excellence Journal,8.

Antunes Steffen, L. A., Alves Mendonça, J. C., de Almeida, V. L. (2019), IT Service Management: Analysis and Proposition of the ITIL Model in a Brazilian Federal University, International Journal of Advanced Engineering Research and Science (IJAERS), 6 (4).

Asadi, Sadegh (1385). Providing an IT strategy model for Shahid Ahmad Kazemi Industries Group. (Master Thesis), Tehran, Malek Ashtar University of Technology.. [In Persian]

Awwad, M. E., Bello, B., and Abdullah, M. F. (2018). The Impact of Strategic Planning on The Use of Electronic Information System: Empirical Evidence from Jordanian Banks. International Journal of Accounting, Finance and Business (IJAFB), 3 (10), 15-31.

AXELOS. (2013). Develop, manage and operate qualifications in best practice. United Kingdom: Cabinet Office on behalf of Her Majesty’s Government (HMG).

Bagley, D. (2016). Information Technology Strategic Plan, Town of Nantucet, MA | MAY 2016.

Bai. Rong. Ji & Lee. Gwo. Guang,. (2003). Organizational Factors Influencing The Quality Of IS/ IT Strategic Planning Process, National Taiwan University of Science.

Balocco, R., Ciappini, A., & Rangone, A. (2013). ICT Governance: A Reference Framework. Information Systems Management, 30 (2), 150-167.

Baltzan, P., & Phillips, A. (2016). Business driven information systems. New York: McGraw Hill Education.

Barcelo-Valenzuela, M., Leal-Pompa C. M., & Sanchez-Schmitz, G. (2020). An IT Service Management Methodology for an Electoral Public Institution. 3rd International Conference on Information and Computer Technologies (ICICT), San Jose, CA, USA, 219-223.

Bechor, T., Neumann, S., Zuiran, M., & Glezer, C. (2010). A contingency model for estimating success of strategic information systems planning. Information & Management, 47 (2), 17-29.

Bin-Abbas, H., & Bakry, S. H. (2014). Assessment of IT governance in organizations: A simple integrated approach. Computers in Human Behavior, 32, 261-267.

Blumberg, M. (2016). Implementation of IT Service Management in Australia: Case Studies Focusing on Organisational Change Strategies. (PhD Thesis), University of Southern Queensland, Australia.

Blumberg, M., Cater-Steel, A., Rajaeian, M. M. and Soar, J. (2019). Effective organisational change to achieve successful ITIL implementation: Lessons learned from a multiple case study of large Australian firms. Journal of Enterprise Information Management, 32 (3), 496-516.

Brews, P., & Purohit, D. (2007). Strategic Planning in Unstable Environments. Long Range Planning, 40 (1), 64-79.

Brumec, J., & Vrcek, N. (2002). Strategic Planning of Information Systems (SPIS)- A Survey of Methodology. Journal of Computing and Information Technology,3, 225–231.

Bryson, J. M. (2011). Strategic planning for public and nonprofit organizations. (4th ed), Josseybass.

Cassidy, A. (2016). A practical guide to information systems strategic planning. New York: Auerbach Publications.

Ciesielska, M. (2017). Implementation of ITIL Service Lifecycle in Small and Medium-Sized Enterprises of Polish ICT Sector. Information Systems in Management, 6 (2) 85−96.

Clarke, S. (2001). Information Systems Strategic Management, An Integrated Approach. Routledge, Taylor & Francis Group, London & New York.

Contreras Hernández, L. L., Velásquez Pérez, T. & Castro Silva, H. F. (2019). Strategic planning model of information technology that allows alignment with the IT4+ model. 5th International Meeting of Technological Innovation.

Dahlberg, T. & Kivijarvi, H. (2006). An Integrated Framework for IT Governance and the Development and Validation of an Assessment Instrument. Paper presented at the the 39th Hawaii International Conference on System Sciences. January 04 - 07.

David, F.R. (2011). Strategic Management: Concepts and Cases, (13th ed). New Jersey: Prentice hall.

De Haes, S. & Van Grembergen, W. (2015). Enterprise governance of information technology. Switzerland: Springer.

De Hayes, D. H. (2017). Information Technology (IT) Strategic Plan 2017-2021, University of Rhode Island IT Strategic Governance Committee (ITGov) with the Collective Input from the URI Community.

Dohertya, N.F., Marples, C.G. and Suhaimib, A. (1999). The Relative Success of Alternative Approaches to Strategic Information Systems Planning: An Empirical Analysis. Journal of Strategic Information Systems, 8 (1), 263-283.

Dyson, R. (2004). Strategic development and SWOT analysis at the University of Warwick. European Journal of Operational Research, 631–640.

Earl, M. J. (1996). Experience in Strategic Information Systems Planning. MIS Quarterly, 17 (1), 1-24.

Eikebrokk T. R. & Iden, J. (2015). Strategizing IT service management through ITIL implementation: model

Fergerson, B. (2012). Key Stages of Strategic Information System Planning (SISP) Methods and Alignment to Strategic Management Planning Concepts, University of Oregon Applied Information Management Program.

Filho A. D. F., Paez M. L. A., & Goedert W. J. (2002). Strategic planning in public R&D organizations for agribusiness: Brazil and the United States of America. Technological Forecasting & Social Change (USA), 69 (8), 833-847.

Garbarino-Alberti, H. (2013). IT Governance and Human Resources Management: A Framework for SMEs. International Journal of Human Capital and Information Technology Professionals, 4 (3), 40-57.

Gross, L., (2017). Information Technology Strategic Plan 2017-2020, Federal Deposit Insurance Corporation.

Grover V., & Segars A. H. (2005). an empirical evaluation of stages of strategic information systems planning patterns of process design and effectiveness. Information & Management, 42 (1), 761-779.

Gunawan, H. (2019). Strategic Management for IT Services Using the Information Technology Infrastructure Library (ITIL) Framework. International Conference on Information Management and Technology (ICIMTech), Jakarta/Bali, Indonesia, 2019, pp. 362-366.

Gusmao U. F., & Setyohadi, D. B. (2017). Strategic planning for the information development of IPDC (Instituto Profissional De Canossa) library using TOGAF method. 5th International Conference on Cyber and IT Service Management (CITSM), Denpasar, 2017, pp. 1-6.

Hakim, M. M. (2017). Information System Strategic Planning in IS/IT Service Provider. Jurnal Ilmiah Penelitian dan Pembelajaran Informatika, 2 (2), 118-127.

Hamilton, G., Barbosa F. O., & Sandro-Ronaldo B. O. (2017). A Harmonization with CMMI-SVC Practices for the Implementation of the ITIL Service Design Coordination Process. Twelfth International Conference on Software Engineering Advances, October 8 - 12, 2017- Athens, Greece.

Hanafizadeh, P., Ghafoori, S. (2007). The Study of Success Key Factors in Strategic Planning of Information Systems in Investment Companies. Economics Research, 7 (26), 243-279. [InPersian]

Harani, N. H., Arry A. A., & Rolly M. A. (2018). Improving TOGAF ADM 9.1 Migration Planning Phase by ITIL V3 Service Transition. IOP Conf. Series: Journal of Physics: Conf. Series 1007 (2018), 012036.

Haydamack, C. D. (2008). Strategic Planning Processes for Information Technology. Business Process Trends, September 2008.

Hermanto A., & Kusnanto, G. (2017). Evaluation of the information technology system services for medium higher education based on ITIL (A case study of polytechnic XYZ), 4th International Conference on Computer Applications and Information Processing Technology (CAIPT), Kuta Bali, 2017, pp. 1-8.

Hoque, R., Hossin, E., & Khan, W. (2016). Strategic Information Systems Planning (SISP) Practices In Health Care Sectors Of Bangladesh, European Scientific Journal, 12 (6).

Hovelja, T., Rožanec, A., & Rupnik, R. (2010). Measuring the Success of the Strategic Information Systems Planning in Enterprises in Slovenia. Management,15, 25-46.

Iden, J., & Langeland, L. (2010). Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces. Information Systems Management, 27 (2), 103-112.

Kamariotou, M., & Kitsios, F. (2017). Information Systems Phases and Firm Performance: A Conceptual Framework. In Strategic Innovative Marketing (pp. 553-560). Basel: Springer International Publishing.

Khani, N. (2013). The Role of Organizational Information Systems Capabilities in Success of Strategic Information Systems Planning. PhD Thesis, University Technology Malaysia, Skoda, Johor, Malaysia.

Khani, N., Nor, Kh., & Bahrami, M. (2011). IS/IT capability and Strategic Information System Planning (SISP) Success. International Management Review, 7 (2).

Kitsios, F., & Kamariotou, M. (2018). Decision Support Systems and Strategic Planning: Information Technology and SMEs Performance. International Journal of Decision Support Systems, 3 (1/2), 53-70.

Kitsios, F., Kamariotou, M., & Manthou, V. (2019). Hospital Information Systems Planning: Strategic IT Alignment in Healthcare, In: Sakas, D. P. and D. K. Nasiopoulos (Eds.). Strategic Innovative Marketing, Springer Proceedings in Business and Economics, pp. 203-209.

Ko, D. & Fink, D. (2010). Information technology governance: an evaluation of the theory-practice gap. Corporate Governance, 10 (5), 662-674.

Konigsberg, Z. R. (2011). Information Technology Strategic Planning: Modeling. Analysis and Verification Of Business Process.

Lacković, I. D. (2013). Model for It Governance Assessment in Banks Based on Integration of Control Functions. Paper presented at the international conference of make learn. 19-21 Jun 2013. Zadar, Croatia.

Lederer A. L., & Sethi, V. (1996). Key Prescriptions for Strategic Information Systems Planning. Journal of Management Information Systems, 13 (3), 35-62.

Lestari, N. S., Mahardika, A. G., Sujana, A., Adinda, N. R., & Lie, I. D. (2019). Strategic Planning Information System Using Ward and Peppard Method with Anita Cassidy Method. 2nd International Conference on Advance & Scientific Innovation.

Lingyu, H. L. H., Bingwu, L. B. L., Ruiping, Y. R. Y., & Jianzhang, W. J. W. (2010). An IT Governance Framework of ERP System Implementation. International Conference on Computing, Control and Industrial Engineering (CCIE), 2, 432-435.

Lucio-Nieto, T., Colomo-Palacios, R., Soto-Acosta, P., Popa, S., & Amescua-Seco, A. (2012), Implementing an IT Service information management framework: The case of COTEMAR. International Journal of Information Management, 32, 589-594.

Manuputty, A. D. & Wijaya, A. F. (2013). Information System/Information Technology Strategic Planning in Order Information Technology Development Strategy Using TOGAF (The Open Group Architecture Framework) Methodology in Achieving World Class. University in Satya Wacana Christian University.

McCormack, L. J. (2015). Information Technology Strategic Plan 2015-2018, Department of Homeland Security.

McGee, R. (2006). Information technology (IT) strategic planning for libraries, Library Management, 27 (6/7), 470-485.

Meredith E. Forest, D., David, R. & Fred, D. R. (2009). The Quantitative Strategic Planning Matrix (QSPM) Applied To A Retail Computer Store. The Coastal Business Journal, 8 (1), 42-52.

Michael, S., Michael B., & S. Thomas, S. (2019). IT Service Management Frameworks Compared – Simplifying Service Portfolio Management. IFIP/IEEE Symposium on Integrated Network and Service Management (IM), Arlington, VA, USA, 2019, 421-427.

Mohamed, N. & Singh, J. K. A. P. G. (2012). A conceptual framework for information technology governance effectiveness in private organizations. Information Management & Computer Security, 20 (2), 88-106.

Monaghan, S. (2013). Information and Communication Technology Strategic Plan 2013 – 2016, Nevada County, CA.

Obwegeser N., Daniel, T. N. & Nicklas M. S. (2019), Continual Process Improvement for ITIL Service Operations: A Lean Perspective. Information Systems Management Journal, 36 (2), 141-167.

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Orta, E., & Ruiz, M. (2018). Met4ITIL: A Process Management and Simulation-based Method for Implementing ITIL. Computer Standards & Interfaces.

Palanisamy, R. (2006). Strategic information systems planning model for building flexibility and success. Industrial Management & Data Systems, 105 (1), 63-81.

Palilingan V. R. & Batmetan, J. R. (2017). Incident Management in Academic Information System using ITIL Framework. IOP Conf. Series: Materials Science and Engineering 306.

Peterson, R. (2004). Crafting Information Technology Governance. Information Systems Management, 21 (4), 7-22.

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Pita, Z., Cheong, F., & Corbitt, B. (2010). Strategic Information Systems Planning (SISP): an Empirical Evaluation of adoption of Formal approaches to SISP in australian organizations. International Journal of Strategic Decision Sciences, 1 (2), 28-61.

Pouti, N., & Taghva M. R. (2020). Determining Organizational Maturity of Information Technology with Information Technology and Business Alignment Approach by Capability Maturity Model Integration and Best Practices of Information Technology Infrastructure Library; Case Study: Kermanshah Electric Power Distribution Company. Iranian Research Institute for Information Science and Technology , 35 (2), 519-552.[InPersian]

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Wubawa, B. A., Harisno, Kusumawardhana, V. H., & Hendric Spits Warnars, H. L. (2018). Information System Strategic Planning at PT Eonchemicals Using the Framework EA3 Cubes, The 1st 2018 INAPR International Conference, Jakarta, Indonesia.

Yamami A. E., Ahriz, S., Mansouri, K., Qbadou, M., & Illoussamen, E. (2017). Developing an Assessment Tool of ITIL Implementation in Small Scale Environments. International Journal of Advanced Computer Science and Applications, 8 (9).

Yandria, R., Utamaa, S., Ditdit N., & Zahraa, A. (2019). Evaluation Model for the Implementation of Information Technology Service Management using Fuzzy ITIL, 4th International Conference on Computer Science and Computational Intelligence 2019 (ICCSCI), 290-297.

Zare, J. (1386). Selecting a model for developing an IT strategy at the Ministry of Defense headquarters. (Master Thesis). Tehran, Malek Ashtar University of Technology.. [InPersian]

 

 

References

Ahmadian, N., Parsaee, F., Shabani, A., & Ahmadian, N. (2015). Information and communication Technology Strategic Planning for Islamic Azad University using the Balanced Score card. Future study Management, 23 (97), 27-41. [In Persian]

Al-Aboud, F. N. (2011). Strategic Information Systems Planning: A Brief Review. International Journal of Computer Science and Network Security, 11 (5).

Alamri, S., Almutiri, N., Ballahmar, H., & Zafar, A. (2016). Strategic Information System Planning: A Case Study of a Service Delivery Company, International Advanced Research Journal in Science, Engineering and Technology, 3 (5).

Albulescu M., Bibu N. (2020). Change Management Strategy and ITIL Implementation Process in an IT Company-Study Case. In: Prostean G., Lavios Villahoz J., Brancu L., Bakacsi G. (eds) Innovation in Sustainable Management and Entrepreneurship. SIM 2019. Springer Proceedings in Business and Economics. Springer, Cham, 611-621.

Alimama, M., Bertina, E., Crespi, N. (2017). ITIL perspective on enterprise social media. International Journal of Information Management, 37, 317-326.

Altameem, A.A., A.I., Aldress., & N.A., Alsaeed. (2014). Strategic Information Systems Planning (SISP). Proceedings of the World Congress on Engineering and Computer Science, San Francisco, USA.

and empirical test. Total Quality Management & Business Excellence Journal,8.

Antunes Steffen, L. A., Alves Mendonça, J. C., de Almeida, V. L. (2019), IT Service Management: Analysis and Proposition of the ITIL Model in a Brazilian Federal University, International Journal of Advanced Engineering Research and Science (IJAERS), 6 (4).

Asadi, Sadegh (1385). Providing an IT strategy model for Shahid Ahmad Kazemi Industries Group. (Master Thesis), Tehran, Malek Ashtar University of Technology.. [In Persian]

Awwad, M. E., Bello, B., and Abdullah, M. F. (2018). The Impact of Strategic Planning on The Use of Electronic Information System: Empirical Evidence from Jordanian Banks. International Journal of Accounting, Finance and Business (IJAFB), 3 (10), 15-31.

AXELOS. (2013). Develop, manage and operate qualifications in best practice. United Kingdom: Cabinet Office on behalf of Her Majesty’s Government (HMG).

Bagley, D. (2016). Information Technology Strategic Plan, Town of Nantucet, MA | MAY 2016.

Bai. Rong. Ji & Lee. Gwo. Guang,. (2003). Organizational Factors Influencing The Quality Of IS/ IT Strategic Planning Process, National Taiwan University of Science.

Balocco, R., Ciappini, A., & Rangone, A. (2013). ICT Governance: A Reference Framework. Information Systems Management, 30 (2), 150-167.

Baltzan, P., & Phillips, A. (2016). Business driven information systems. New York: McGraw Hill Education.

Barcelo-Valenzuela, M., Leal-Pompa C. M., & Sanchez-Schmitz, G. (2020). An IT Service Management Methodology for an Electoral Public Institution. 3rd International Conference on Information and Computer Technologies (ICICT), San Jose, CA, USA, 219-223.

Bechor, T., Neumann, S., Zuiran, M., & Glezer, C. (2010). A contingency model for estimating success of strategic information systems planning. Information & Management, 47 (2), 17-29.

Bin-Abbas, H., & Bakry, S. H. (2014). Assessment of IT governance in organizations: A simple integrated approach. Computers in Human Behavior, 32, 261-267.

Blumberg, M. (2016). Implementation of IT Service Management in Australia: Case Studies Focusing on Organisational Change Strategies. (PhD Thesis), University of Southern Queensland, Australia.

Blumberg, M., Cater-Steel, A., Rajaeian, M. M. and Soar, J. (2019). Effective organisational change to achieve successful ITIL implementation: Lessons learned from a multiple case study of large Australian firms. Journal of Enterprise Information Management, 32 (3), 496-516.

Brews, P., & Purohit, D. (2007). Strategic Planning in Unstable Environments. Long Range Planning, 40 (1), 64-79.

Brumec, J., & Vrcek, N. (2002). Strategic Planning of Information Systems (SPIS)- A Survey of Methodology. Journal of Computing and Information Technology,3, 225–231.

Bryson, J. M. (2011). Strategic planning for public and nonprofit organizations. (4th ed), Josseybass.

Cassidy, A. (2016). A practical guide to information systems strategic planning. New York: Auerbach Publications.

Ciesielska, M. (2017). Implementation of ITIL Service Lifecycle in Small and Medium-Sized Enterprises of Polish ICT Sector. Information Systems in Management, 6 (2) 85−96.

Clarke, S. (2001). Information Systems Strategic Management, An Integrated Approach. Routledge, Taylor & Francis Group, London & New York.

Contreras Hernández, L. L., Velásquez Pérez, T. & Castro Silva, H. F. (2019). Strategic planning model of information technology that allows alignment with the IT4+ model. 5th International Meeting of Technological Innovation.

Dahlberg, T. & Kivijarvi, H. (2006). An Integrated Framework for IT Governance and the Development and Validation of an Assessment Instrument. Paper presented at the the 39th Hawaii International Conference on System Sciences. January 04 - 07.

David, F.R. (2011). Strategic Management: Concepts and Cases, (13th ed). New Jersey: Prentice hall.

De Haes, S. & Van Grembergen, W. (2015). Enterprise governance of information technology. Switzerland: Springer.

De Hayes, D. H. (2017). Information Technology (IT) Strategic Plan 2017-2021, University of Rhode Island IT Strategic Governance Committee (ITGov) with the Collective Input from the URI Community.

Dohertya, N.F., Marples, C.G. and Suhaimib, A. (1999). The Relative Success of Alternative Approaches to Strategic Information Systems Planning: An Empirical Analysis. Journal of Strategic Information Systems, 8 (1), 263-283.

Dyson, R. (2004). Strategic development and SWOT analysis at the University of Warwick. European Journal of Operational Research, 631–640.

Earl, M. J. (1996). Experience in Strategic Information Systems Planning. MIS Quarterly, 17 (1), 1-24.

Eikebrokk T. R. & Iden, J. (2015). Strategizing IT service management through ITIL implementation: model

Fergerson, B. (2012). Key Stages of Strategic Information System Planning (SISP) Methods and Alignment to Strategic Management Planning Concepts, University of Oregon Applied Information Management Program.

Filho A. D. F., Paez M. L. A., & Goedert W. J. (2002). Strategic planning in public R&D organizations for agribusiness: Brazil and the United States of America. Technological Forecasting & Social Change (USA), 69 (8), 833-847.

Garbarino-Alberti, H. (2013). IT Governance and Human Resources Management: A Framework for SMEs. International Journal of Human Capital and Information Technology Professionals, 4 (3), 40-57.

Gross, L., (2017). Information Technology Strategic Plan 2017-2020, Federal Deposit Insurance Corporation.

Grover V., & Segars A. H. (2005). an empirical evaluation of stages of strategic information systems planning patterns of process design and effectiveness. Information & Management, 42 (1), 761-779.

Gunawan, H. (2019). Strategic Management for IT Services Using the Information Technology Infrastructure Library (ITIL) Framework. International Conference on Information Management and Technology (ICIMTech), Jakarta/Bali, Indonesia, 2019, pp. 362-366.

Gusmao U. F., & Setyohadi, D. B. (2017). Strategic planning for the information development of IPDC (Instituto Profissional De Canossa) library using TOGAF method. 5th International Conference on Cyber and IT Service Management (CITSM), Denpasar, 2017, pp. 1-6.

Hakim, M. M. (2017). Information System Strategic Planning in IS/IT Service Provider. Jurnal Ilmiah Penelitian dan Pembelajaran Informatika, 2 (2), 118-127.

Hamilton, G., Barbosa F. O., & Sandro-Ronaldo B. O. (2017). A Harmonization with CMMI-SVC Practices for the Implementation of the ITIL Service Design Coordination Process. Twelfth International Conference on Software Engineering Advances, October 8 - 12, 2017- Athens, Greece.

Hanafizadeh, P., Ghafoori, S. (2007). The Study of Success Key Factors in Strategic Planning of Information Systems in Investment Companies. Economics Research, 7 (26), 243-279. [InPersian]

Harani, N. H., Arry A. A., & Rolly M. A. (2018). Improving TOGAF ADM 9.1 Migration Planning Phase by ITIL V3 Service Transition. IOP Conf. Series: Journal of Physics: Conf. Series 1007 (2018), 012036.

Haydamack, C. D. (2008). Strategic Planning Processes for Information Technology. Business Process Trends, September 2008.

Hermanto A., & Kusnanto, G. (2017). Evaluation of the information technology system services for medium higher education based on ITIL (A case study of polytechnic XYZ), 4th International Conference on Computer Applications and Information Processing Technology (CAIPT), Kuta Bali, 2017, pp. 1-8.

Hoque, R., Hossin, E., & Khan, W. (2016). Strategic Information Systems Planning (SISP) Practices In Health Care Sectors Of Bangladesh, European Scientific Journal, 12 (6).

Hovelja, T., Rožanec, A., & Rupnik, R. (2010). Measuring the Success of the Strategic Information Systems Planning in Enterprises in Slovenia. Management,15, 25-46.

Iden, J., & Langeland, L. (2010). Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces. Information Systems Management, 27 (2), 103-112.

Kamariotou, M., & Kitsios, F. (2017). Information Systems Phases and Firm Performance: A Conceptual Framework. In Strategic Innovative Marketing (pp. 553-560). Basel: Springer International Publishing.

Khani, N. (2013). The Role of Organizational Information Systems Capabilities in Success of Strategic Information Systems Planning. PhD Thesis, University Technology Malaysia, Skoda, Johor, Malaysia.

Khani, N., Nor, Kh., & Bahrami, M. (2011). IS/IT capability and Strategic Information System Planning (SISP) Success. International Management Review, 7 (2).

Kitsios, F., & Kamariotou, M. (2018). Decision Support Systems and Strategic Planning: Information Technology and SMEs Performance. International Journal of Decision Support Systems, 3 (1/2), 53-70.

Kitsios, F., Kamariotou, M., & Manthou, V. (2019). Hospital Information Systems Planning: Strategic IT Alignment in Healthcare, In: Sakas, D. P. and D. K. Nasiopoulos (Eds.). Strategic Innovative Marketing, Springer Proceedings in Business and Economics, pp. 203-209.

Ko, D. & Fink, D. (2010). Information technology governance: an evaluation of the theory-practice gap. Corporate Governance, 10 (5), 662-674.

Konigsberg, Z. R. (2011). Information Technology Strategic Planning: Modeling. Analysis and Verification Of Business Process.

Lacković, I. D. (2013). Model for It Governance Assessment in Banks Based on Integration of Control Functions. Paper presented at the international conference of make learn. 19-21 Jun 2013. Zadar, Croatia.

Lederer A. L., & Sethi, V. (1996). Key Prescriptions for Strategic Information Systems Planning. Journal of Management Information Systems, 13 (3), 35-62.

Lestari, N. S., Mahardika, A. G., Sujana, A., Adinda, N. R., & Lie, I. D. (2019). Strategic Planning Information System Using Ward and Peppard Method with Anita Cassidy Method. 2nd International Conference on Advance & Scientific Innovation.

Lingyu, H. L. H., Bingwu, L. B. L., Ruiping, Y. R. Y., & Jianzhang, W. J. W. (2010). An IT Governance Framework of ERP System Implementation. International Conference on Computing, Control and Industrial Engineering (CCIE), 2, 432-435.

Lucio-Nieto, T., Colomo-Palacios, R., Soto-Acosta, P., Popa, S., & Amescua-Seco, A. (2012), Implementing an IT Service information management framework: The case of COTEMAR. International Journal of Information Management, 32, 589-594.

Manuputty, A. D. & Wijaya, A. F. (2013). Information System/Information Technology Strategic Planning in Order Information Technology Development Strategy Using TOGAF (The Open Group Architecture Framework) Methodology in Achieving World Class. University in Satya Wacana Christian University.

McCormack, L. J. (2015). Information Technology Strategic Plan 2015-2018, Department of Homeland Security.

McGee, R. (2006). Information technology (IT) strategic planning for libraries, Library Management, 27 (6/7), 470-485.

Meredith E. Forest, D., David, R. & Fred, D. R. (2009). The Quantitative Strategic Planning Matrix (QSPM) Applied To A Retail Computer Store. The Coastal Business Journal, 8 (1), 42-52.

Michael, S., Michael B., & S. Thomas, S. (2019). IT Service Management Frameworks Compared – Simplifying Service Portfolio Management. IFIP/IEEE Symposium on Integrated Network and Service Management (IM), Arlington, VA, USA, 2019, 421-427.

Mohamed, N. & Singh, J. K. A. P. G. (2012). A conceptual framework for information technology governance effectiveness in private organizations. Information Management & Computer Security, 20 (2), 88-106.

Monaghan, S. (2013). Information and Communication Technology Strategic Plan 2013 – 2016, Nevada County, CA.

Obwegeser N., Daniel, T. N. & Nicklas M. S. (2019), Continual Process Improvement for ITIL Service Operations: A Lean Perspective. Information Systems Management Journal, 36 (2), 141-167.

Olsen, J. B., & Eadie, C. D. (1982). The game plan: Governance with foresight. Washington, D.C.: The Council of State Planning Agencie.

Orta, E., & Ruiz, M. (2018). Met4ITIL: A Process Management and Simulation-based Method for Implementing ITIL. Computer Standards & Interfaces.

Palanisamy, R. (2006). Strategic information systems planning model for building flexibility and success. Industrial Management & Data Systems, 105 (1), 63-81.

Palilingan V. R. & Batmetan, J. R. (2017). Incident Management in Academic Information System using ITIL Framework. IOP Conf. Series: Materials Science and Engineering 306.

Peterson, R. (2004). Crafting Information Technology Governance. Information Systems Management, 21 (4), 7-22.

Pita, Z. (2007). Strategic Information Systems Planning (SISP) in Australia: Assessment and Measurement. A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy, School of Business Information Technology, Faculty of Business, RMIT University.

Pita, Z., Cheong, F., & Corbitt, B. (2010). Strategic Information Systems Planning (SISP): an Empirical Evaluation of adoption of Formal approaches to SISP in australian organizations. International Journal of Strategic Decision Sciences, 1 (2), 28-61.

Pouti, N., & Taghva M. R. (2020). Determining Organizational Maturity of Information Technology with Information Technology and Business Alignment Approach by Capability Maturity Model Integration and Best Practices of Information Technology Infrastructure Library; Case Study: Kermanshah Electric Power Distribution Company. Iranian Research Institute for Information Science and Technology , 35 (2), 519-552.[InPersian]

Pretorius, J. (2006). A Structured Methodology for Developing IT Strategy, Proceedings of the Conference on Information Technology in Tertiary Education, Pretoria, South Africa.

Raghunathan, B. & Raghunathan, T. S. (1994). Adoption of a Planning System Success Model to Information Systems Planning. Information Systems Research, 5 (3), 326-341.

Rangga, A. A., Setyohadi, D. B. & Santoso, A. J. (2017), Strategic Planning of Information System (Case Study: Ministry of Religious Affairs in Southwest Sumba). International Journal of Computer Engineering and Information Technology, 9 (7), 143-149.

Rezaei Dolatabadi, H., Kamali, A., & Yousefi, E. (2010). Effectiveness of strategic planning of information system in conditions of environmental uncertainty. 7^th International Conference on Strategic Management, Tehran. [InPersian]

Rezaei, E., Rostami, Y., Ghafouri, M., Fashkhorani, A., & Ahmadi, M. A. (2016). The infrastructure attitude to strategic planning of information technology in organizations. Marketing and Branding Research, 3, 97-108.

Robson, W. (1997). Strategic Management & Information Systems. Financial Times, Pitman Publishing, Second Edition, London.

Sanjari, A., & Ghaffari, H. (2011). An IT Strategic Plan in the Air Force of the I.R. of Iran. Military Management Quarterly, 11 (42), 43-70. [In Persian]

Santoso, L. (2019). ITIL Service Management Model for E-learning. Journal of Advanced Rrsearch in Dynamical & Control Systems, 11 (6).

SEI partner. (2007). Capability Maturity Model Integration (CMMI), version 1.2. Software Engineering Institute: Carnegie Mellon University publishing. American research and development center headquartered in Pittsburgh, Pennsylvania.

Selig, G. J. (2016). IT Governance-An Integrated Framework and Roadmap: How to Plan, Deploy and Sustain for Improved Effectiveness. Journal of International Technology and Information Management, 25 (1).

Setiawan A. & Yulianto, E. (2017). Information System Strategic Planning Using IT Balanced Scorecard In Ward & Peppard Framework Model. International Journal of Engineering and Technology (IJET), 9 (3).

Simpson, T. (2015). Information Technology Strategic Plan, Officeof Information Management and Technology. U.S. Drag and Food Administration.

Stewart, R., Moamed, S., & Daet, R. (2002). Strategic implementation of IT/IS projects in construction: a case study. Automation in Construction, 681–694.

Suroso, J. S., Harisno, Mauritsius, T., & Setyawan, A. (2018). Information System Strategic Planning for Department of Housing and Settlement Region in the Jakarta Provincial Government – Indonesia. MATEC Web of Conferences, 164, 01018.

Sweet, L. (2014). NASA Information Resources Management (IRM) Strategic Plan.Office of the Chief Information Officer.

Tadesse, D. (2017). Developing a Tailor IT Service Management Framework Based on ITIL Framework for IT Service Management Processes in Ethiopian Commercial Banks: The Case of BUNNA International Bank S.C., MS Thesis, Information Science, Addis Ababa University.

Taghva, M., Esmaeilzadeh, H., & Mohtarami, A. (2005). Information Technology Strategic Planning towards a Contingency Approach. Industrial Management Studies, 3 (9), 57-71. [InPersian]

Teo T. H., & Ang, J. S. K. (2000). Critical success factors in the alignment of IS plans with business plan, International Journal of Information Management, 19 (1), 173-185.

Tornatzky, L. G., & Fleischer, M. (1990). The processes of technological innovation, Lexington, MA: Lexington books.

Vinietta, E., Mattheus Edward, I. Y. & Shalannanda, W. (2016). Secured communication service strategic planning using itil v3 framework case study: X service, 2nd International Conference on Wireless and Telematics (ICWT), Yogyakarta, 47-50.

Wilkin, C. L., & Cerpa, N. (2012). Strategic Information Systems Planning: An Empirical Evaluation of Its Dimensions. Journal of Technology Management and Innovation, 7 (2).

Wubawa, B. A., Harisno, Kusumawardhana, V. H., & Hendric Spits Warnars, H. L. (2018). Information System Strategic Planning at PT Eonchemicals Using the Framework EA3 Cubes, The 1st 2018 INAPR International Conference, Jakarta, Indonesia.

Yamami A. E., Ahriz, S., Mansouri, K., Qbadou, M., & Illoussamen, E. (2017). Developing an Assessment Tool of ITIL Implementation in Small Scale Environments. International Journal of Advanced Computer Science and Applications, 8 (9).

Yandria, R., Utamaa, S., Ditdit N., & Zahraa, A. (2019). Evaluation Model for the Implementation of Information Technology Service Management using Fuzzy ITIL, 4th International Conference on Computer Science and Computational Intelligence 2019 (ICCSCI), 290-297.

Zare, J. (1386). Selecting a model for developing an IT strategy at the Ministry of Defense headquarters. (Master Thesis). Tehran, Malek Ashtar University of Technology.. [InPersian]

 

 

References

Ahmadian, N., Parsaee, F., Shabani, A., & Ahmadian, N. (2015). Information and communication Technology Strategic Planning for Islamic Azad University using the Balanced Score card. Future study Management, 23 (97), 27-41. [In Persian]

Al-Aboud, F. N. (2011). Strategic Information Systems Planning: A Brief Review. International Journal of Computer Science and Network Security, 11 (5).

Alamri, S., Almutiri, N., Ballahmar, H., & Zafar, A. (2016). Strategic Information System Planning: A Case Study of a Service Delivery Company, International Advanced Research Journal in Science, Engineering and Technology, 3 (5).

Albulescu M., Bibu N. (2020). Change Management Strategy and ITIL Implementation Process in an IT Company-Study Case. In: Prostean G., Lavios Villahoz J., Brancu L., Bakacsi G. (eds) Innovation in Sustainable Management and Entrepreneurship. SIM 2019. Springer Proceedings in Business and Economics. Springer, Cham, 611-621.

Alimama, M., Bertina, E., Crespi, N. (2017). ITIL perspective on enterprise social media. International Journal of Information Management, 37, 317-326.

Altameem, A.A., A.I., Aldress., & N.A., Alsaeed. (2014). Strategic Information Systems Planning (SISP). Proceedings of the World Congress on Engineering and Computer Science, San Francisco, USA.

and empirical test. Total Quality Management & Business Excellence Journal,8.

Antunes Steffen, L. A., Alves Mendonça, J. C., de Almeida, V. L. (2019), IT Service Management: Analysis and Proposition of the ITIL Model in a Brazilian Federal University, International Journal of Advanced Engineering Research and Science (IJAERS), 6 (4).

Asadi, Sadegh (1385). Providing an IT strategy model for Shahid Ahmad Kazemi Industries Group. (Master Thesis), Tehran, Malek Ashtar University of Technology.. [In Persian]

Awwad, M. E., Bello, B., and Abdullah, M. F. (2018). The Impact of Strategic Planning on The Use of Electronic Information System: Empirical Evidence from Jordanian Banks. International Journal of Accounting, Finance and Business (IJAFB), 3 (10), 15-31.

AXELOS. (2013). Develop, manage and operate qualifications in best practice. United Kingdom: Cabinet Office on behalf of Her Majesty’s Government (HMG).

Bagley, D. (2016). Information Technology Strategic Plan, Town of Nantucet, MA | MAY 2016.

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Blumberg, M., Cater-Steel, A., Rajaeian, M. M. and Soar, J. (2019). Effective organisational change to achieve successful ITIL implementation: Lessons learned from a multiple case study of large Australian firms. Journal of Enterprise Information Management, 32 (3), 496-516.

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Dohertya, N.F., Marples, C.G. and Suhaimib, A. (1999). The Relative Success of Alternative Approaches to Strategic Information Systems Planning: An Empirical Analysis. Journal of Strategic Information Systems, 8 (1), 263-283.

Dyson, R. (2004). Strategic development and SWOT analysis at the University of Warwick. European Journal of Operational Research, 631–640.

Earl, M. J. (1996). Experience in Strategic Information Systems Planning. MIS Quarterly, 17 (1), 1-24.

Eikebrokk T. R. & Iden, J. (2015). Strategizing IT service management through ITIL implementation: model

Fergerson, B. (2012). Key Stages of Strategic Information System Planning (SISP) Methods and Alignment to Strategic Management Planning Concepts, University of Oregon Applied Information Management Program.

Filho A. D. F., Paez M. L. A., & Goedert W. J. (2002). Strategic planning in public R&D organizations for agribusiness: Brazil and the United States of America. Technological Forecasting & Social Change (USA), 69 (8), 833-847.

Garbarino-Alberti, H. (2013). IT Governance and Human Resources Management: A Framework for SMEs. International Journal of Human Capital and Information Technology Professionals, 4 (3), 40-57.

Gross, L., (2017). Information Technology Strategic Plan 2017-2020, Federal Deposit Insurance Corporation.

Grover V., & Segars A. H. (2005). an empirical evaluation of stages of strategic information systems planning patterns of process design and effectiveness. Information & Management, 42 (1), 761-779.

Gunawan, H. (2019). Strategic Management for IT Services Using the Information Technology Infrastructure Library (ITIL) Framework. International Conference on Information Management and Technology (ICIMTech), Jakarta/Bali, Indonesia, 2019, pp. 362-366.

Gusmao U. F., & Setyohadi, D. B. (2017). Strategic planning for the information development of IPDC (Instituto Profissional De Canossa) library using TOGAF method. 5th International Conference on Cyber and IT Service Management (CITSM), Denpasar, 2017, pp. 1-6.

Hakim, M. M. (2017). Information System Strategic Planning in IS/IT Service Provider. Jurnal Ilmiah Penelitian dan Pembelajaran Informatika, 2 (2), 118-127.

Hamilton, G., Barbosa F. O., & Sandro-Ronaldo B. O. (2017). A Harmonization with CMMI-SVC Practices for the Implementation of the ITIL Service Design Coordination Process. Twelfth International Conference on Software Engineering Advances, October 8 - 12, 2017- Athens, Greece.

Hanafizadeh, P., Ghafoori, S. (2007). The Study of Success Key Factors in Strategic Planning of Information Systems in Investment Companies. Economics Research, 7 (26), 243-279. [InPersian]

Harani, N. H., Arry A. A., & Rolly M. A. (2018). Improving TOGAF ADM 9.1 Migration Planning Phase by ITIL V3 Service Transition. IOP Conf. Series: Journal of Physics: Conf. Series 1007 (2018), 012036.

Haydamack, C. D. (2008). Strategic Planning Processes for Information Technology. Business Process Trends, September 2008.

Hermanto A., & Kusnanto, G. (2017). Evaluation of the information technology system services for medium higher education based on ITIL (A case study of polytechnic XYZ), 4th International Conference on Computer Applications and Information Processing Technology (CAIPT), Kuta Bali, 2017, pp. 1-8.

Hoque, R., Hossin, E., & Khan, W. (2016). Strategic Information Systems Planning (SISP) Practices In Health Care Sectors Of Bangladesh, European Scientific Journal, 12 (6).

Hovelja, T., Rožanec, A., & Rupnik, R. (2010). Measuring the Success of the Strategic Information Systems Planning in Enterprises in Slovenia. Management,15, 25-46.

Iden, J., & Langeland, L. (2010). Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces. Information Systems Management, 27 (2), 103-112.

Kamariotou, M., & Kitsios, F. (2017). Information Systems Phases and Firm Performance: A Conceptual Framework. In Strategic Innovative Marketing (pp. 553-560). Basel: Springer International Publishing.

Khani, N. (2013). The Role of Organizational Information Systems Capabilities in Success of Strategic Information Systems Planning. PhD Thesis, University Technology Malaysia, Skoda, Johor, Malaysia.

Khani, N., Nor, Kh., & Bahrami, M. (2011). IS/IT capability and Strategic Information System Planning (SISP) Success. International Management Review, 7 (2).

Kitsios, F., & Kamariotou, M. (2018). Decision Support Systems and Strategic Planning: Information Technology and SMEs Performance. International Journal of Decision Support Systems, 3 (1/2), 53-70.

Kitsios, F., Kamariotou, M., & Manthou, V. (2019). Hospital Information Systems Planning: Strategic IT Alignment in Healthcare, In: Sakas, D. P. and D. K. Nasiopoulos (Eds.). Strategic Innovative Marketing, Springer Proceedings in Business and Economics, pp. 203-209.

Ko, D. & Fink, D. (2010). Information technology governance: an evaluation of the theory-practice gap. Corporate Governance, 10 (5), 662-674.

Konigsberg, Z. R. (2011). Information Technology Strategic Planning: Modeling. Analysis and Verification Of Business Process.

Lacković, I. D. (2013). Model for It Governance Assessment in Banks Based on Integration of Control Functions. Paper presented at the international conference of make learn. 19-21 Jun 2013. Zadar, Croatia.

Lederer A. L., & Sethi, V. (1996). Key Prescriptions for Strategic Information Systems Planning. Journal of Management Information Systems, 13 (3), 35-62.

Lestari, N. S., Mahardika, A. G., Sujana, A., Adinda, N. R., & Lie, I. D. (2019). Strategic Planning Information System Using Ward and Peppard Method with Anita Cassidy Method. 2nd International Conference on Advance & Scientific Innovation.

Lingyu, H. L. H., Bingwu, L. B. L., Ruiping, Y. R. Y., & Jianzhang, W. J. W. (2010). An IT Governance Framework of ERP System Implementation. International Conference on Computing, Control and Industrial Engineering (CCIE), 2, 432-435.

Lucio-Nieto, T., Colomo-Palacios, R., Soto-Acosta, P., Popa, S., & Amescua-Seco, A. (2012), Implementing an IT Service information management framework: The case of COTEMAR. International Journal of Information Management, 32, 589-594.

Manuputty, A. D. & Wijaya, A. F. (2013). Information System/Information Technology Strategic Planning in Order Information Technology Development Strategy Using TOGAF (The Open Group Architecture Framework) Methodology in Achieving World Class. University in Satya Wacana Christian University.

McCormack, L. J. (2015). Information Technology Strategic Plan 2015-2018, Department of Homeland Security.

McGee, R. (2006). Information technology (IT) strategic planning for libraries, Library Management, 27 (6/7), 470-485.

Meredith E. Forest, D., David, R. & Fred, D. R. (2009). The Quantitative Strategic Planning Matrix (QSPM) Applied To A Retail Computer Store. The Coastal Business Journal, 8 (1), 42-52.

Michael, S., Michael B., & S. Thomas, S. (2019). IT Service Management Frameworks Compared – Simplifying Service Portfolio Management. IFIP/IEEE Symposium on Integrated Network and Service Management (IM), Arlington, VA, USA, 2019, 421-427.

Mohamed, N. & Singh, J. K. A. P. G. (2012). A conceptual framework for information technology governance effectiveness in private organizations. Information Management & Computer Security, 20 (2), 88-106.

Monaghan, S. (2013). Information and Communication Technology Strategic Plan 2013 – 2016, Nevada County, CA.

Obwegeser N., Daniel, T. N. & Nicklas M. S. (2019), Continual Process Improvement for ITIL Service Operations: A Lean Perspective. Information Systems Management Journal, 36 (2), 141-167.

Olsen, J. B., & Eadie, C. D. (1982). The game plan: Governance with foresight. Washington, D.C.: The Council of State Planning Agencie.

Orta, E., & Ruiz, M. (2018). Met4ITIL: A Process Management and Simulation-based Method for Implementing ITIL. Computer Standards & Interfaces.

Palanisamy, R. (2006). Strategic information systems planning model for building flexibility and success. Industrial Management & Data Systems, 105 (1), 63-81.

Palilingan V. R. & Batmetan, J. R. (2017). Incident Management in Academic Information System using ITIL Framework. IOP Conf. Series: Materials Science and Engineering 306.

Peterson, R. (2004). Crafting Information Technology Governance. Information Systems Management, 21 (4), 7-22.

Pita, Z. (2007). Strategic Information Systems Planning (SISP) in Australia: Assessment and Measurement. A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy, School of Business Information Technology, Faculty of Business, RMIT University.

Pita, Z., Cheong, F., & Corbitt, B. (2010). Strategic Information Systems Planning (SISP): an Empirical Evaluation of adoption of Formal approaches to SISP in australian organizations. International Journal of Strategic Decision Sciences, 1 (2), 28-61.

Pouti, N., & Taghva M. R. (2020). Determining Organizational Maturity of Information Technology with Information Technology and Business Alignment Approach by Capability Maturity Model Integration and Best Practices of Information Technology Infrastructure Library; Case Study: Kermanshah Electric Power Distribution Company. Iranian Research Institute for Information Science and Technology , 35 (2), 519-552.[InPersian]

Pretorius, J. (2006). A Structured Methodology for Developing IT Strategy, Proceedings of the Conference on Information Technology in Tertiary Education, Pretoria, South Africa.

Raghunathan, B. & Raghunathan, T. S. (1994). Adoption of a Planning System Success Model to Information Systems Planning. Information Systems Research, 5 (3), 326-341.

Rangga, A. A., Setyohadi, D. B. & Santoso, A. J. (2017), Strategic Planning of Information System (Case Study: Ministry of Religious Affairs in Southwest Sumba). International Journal of Computer Engineering and Information Technology, 9 (7), 143-149.

Rezaei Dolatabadi, H., Kamali, A., & Yousefi, E. (2010). Effectiveness of strategic planning of information system in conditions of environmental uncertainty. 7^th International Conference on Strategic Management, Tehran. [InPersian]

Rezaei, E., Rostami, Y., Ghafouri, M., Fashkhorani, A., & Ahmadi, M. A. (2016). The infrastructure attitude to strategic planning of information technology in organizations. Marketing and Branding Research, 3, 97-108.

Robson, W. (1997). Strategic Management & Information Systems. Financial Times, Pitman Publishing, Second Edition, London.

Sanjari, A., & Ghaffari, H. (2011). An IT Strategic Plan in the Air Force of the I.R. of Iran. Military Management Quarterly, 11 (42), 43-70. [In Persian]

Santoso, L. (2019). ITIL Service Management Model for E-learning. Journal of Advanced Rrsearch in Dynamical & Control Systems, 11 (6).

SEI partner. (2007). Capability Maturity Model Integration (CMMI), version 1.2. Software Engineering Institute: Carnegie Mellon University publishing. American research and development center headquartered in Pittsburgh, Pennsylvania.

Selig, G. J. (2016). IT Governance-An Integrated Framework and Roadmap: How to Plan, Deploy and Sustain for Improved Effectiveness. Journal of International Technology and Information Management, 25 (1).

Setiawan A. & Yulianto, E. (2017). Information System Strategic Planning Using IT Balanced Scorecard In Ward & Peppard Framework Model. International Journal of Engineering and Technology (IJET), 9 (3).

Simpson, T. (2015). Information Technology Strategic Plan, Officeof Information Management and Technology. U.S. Drag and Food Administration.

Stewart, R., Moamed, S., & Daet, R. (2002). Strategic implementation of IT/IS projects in construction: a case study. Automation in Construction, 681–694.

Suroso, J. S., Harisno, Mauritsius, T., & Setyawan, A. (2018). Information System Strategic Planning for Department of Housing and Settlement Region in the Jakarta Provincial Government – Indonesia. MATEC Web of Conferences, 164, 01018.

Sweet, L. (2014). NASA Information Resources Management (IRM) Strategic Plan.Office of the Chief Information Officer.

Tadesse, D. (2017). Developing a Tailor IT Service Management Framework Based on ITIL Framework for IT Service Management Processes in Ethiopian Commercial Banks: The Case of BUNNA International Bank S.C., MS Thesis, Information Science, Addis Ababa University.

Taghva, M., Esmaeilzadeh, H., & Mohtarami, A. (2005). Information Technology Strategic Planning towards a Contingency Approach. Industrial Management Studies, 3 (9), 57-71. [InPersian]

Teo T. H., & Ang, J. S. K. (2000). Critical success factors in the alignment of IS plans with business plan, International Journal of Information Management, 19 (1), 173-185.

Tornatzky, L. G., & Fleischer, M. (1990). The processes of technological innovation, Lexington, MA: Lexington books.

Vinietta, E., Mattheus Edward, I. Y. & Shalannanda, W. (2016). Secured communication service strategic planning using itil v3 framework case study: X service, 2nd International Conference on Wireless and Telematics (ICWT), Yogyakarta, 47-50.

Wilkin, C. L., & Cerpa, N. (2012). Strategic Information Systems Planning: An Empirical Evaluation of Its Dimensions. Journal of Technology Management and Innovation, 7 (2).

Wubawa, B. A., Harisno, Kusumawardhana, V. H., & Hendric Spits Warnars, H. L. (2018). Information System Strategic Planning at PT Eonchemicals Using the Framework EA3 Cubes, The 1st 2018 INAPR International Conference, Jakarta, Indonesia.

Yamami A. E., Ahriz, S., Mansouri, K., Qbadou, M., & Illoussamen, E. (2017). Developing an Assessment Tool of ITIL Implementation in Small Scale Environments. International Journal of Advanced Computer Science and Applications, 8 (9).

Yandria, R., Utamaa, S., Ditdit N., & Zahraa, A. (2019). Evaluation Model for the Implementation of Information Technology Service Management using Fuzzy ITIL, 4th International Conference on Computer Science and Computational Intelligence 2019 (ICCSCI), 290-297.

Zare, J. (1386). Selecting a model for developing an IT strategy at the Ministry of Defense headquarters. (Master Thesis). Tehran, Malek Ashtar University of Technology.. [InPersian]

 

 

References

Ahmadian, N., Parsaee, F., Shabani, A., & Ahmadian, N. (2015). Information and communication Technology Strategic Planning for Islamic Azad University using the Balanced Score card. Future study Management, 23 (97), 27-41. [In Persian]

Al-Aboud, F. N. (2011). Strategic Information Systems Planning: A Brief Review. International Journal of Computer Science and Network Security, 11 (5).

Alamri, S., Almutiri, N., Ballahmar, H., & Zafar, A. (2016). Strategic Information System Planning: A Case Study of a Service Delivery Company, International Advanced Research Journal in Science, Engineering and Technology, 3 (5).

Albulescu M., Bibu N. (2020). Change Management Strategy and ITIL Implementation Process in an IT Company-Study Case. In: Prostean G., Lavios Villahoz J., Brancu L., Bakacsi G. (eds) Innovation in Sustainable Management and Entrepreneurship. SIM 2019. Springer Proceedings in Business and Economics. Springer, Cham, 611-621.

Alimama, M., Bertina, E., Crespi, N. (2017). ITIL perspective on enterprise social media. International Journal of Information Management, 37, 317-326.

Altameem, A.A., A.I., Aldress., & N.A., Alsaeed. (2014). Strategic Information Systems Planning (SISP). Proceedings of the World Congress on Engineering and Computer Science, San Francisco, USA.

and empirical test. Total Quality Management & Business Excellence Journal,8.

Antunes Steffen, L. A., Alves Mendonça, J. C., de Almeida, V. L. (2019), IT Service Management: Analysis and Proposition of the ITIL Model in a Brazilian Federal University, International Journal of Advanced Engineering Research and Science (IJAERS), 6 (4).

Asadi, Sadegh (1385). Providing an IT strategy model for Shahid Ahmad Kazemi Industries Group. (Master Thesis), Tehran, Malek Ashtar University of Technology.. [In Persian]

Awwad, M. E., Bello, B., and Abdullah, M. F. (2018). The Impact of Strategic Planning on The Use of Electronic Information System: Empirical Evidence from Jordanian Banks. International Journal of Accounting, Finance and Business (IJAFB), 3 (10), 15-31.

AXELOS. (2013). Develop, manage and operate qualifications in best practice. United Kingdom: Cabinet Office on behalf of Her Majesty’s Government (HMG).

Bagley, D. (2016). Information Technology Strategic Plan, Town of Nantucet, MA | MAY 2016.

Bai. Rong. Ji & Lee. Gwo. Guang,. (2003). Organizational Factors Influencing The Quality Of IS/ IT Strategic Planning Process, National Taiwan University of Science.

Balocco, R., Ciappini, A., & Rangone, A. (2013). ICT Governance: A Reference Framework. Information Systems Management, 30 (2), 150-167.

Baltzan, P., & Phillips, A. (2016). Business driven information systems. New York: McGraw Hill Education.

Barcelo-Valenzuela, M., Leal-Pompa C. M., & Sanchez-Schmitz, G. (2020). An IT Service Management Methodology for an Electoral Public Institution. 3rd International Conference on Information and Computer Technologies (ICICT), San Jose, CA, USA, 219-223.

Bechor, T., Neumann, S., Zuiran, M., & Glezer, C. (2010). A contingency model for estimating success of strategic information systems planning. Information & Management, 47 (2), 17-29.

Bin-Abbas, H., & Bakry, S. H. (2014). Assessment of IT governance in organizations: A simple integrated approach. Computers in Human Behavior, 32, 261-267.

Blumberg, M. (2016). Implementation of IT Service Management in Australia: Case Studies Focusing on Organisational Change Strategies. (PhD Thesis), University of Southern Queensland, Australia.

Blumberg, M., Cater-Steel, A., Rajaeian, M. M. and Soar, J. (2019). Effective organisational change to achieve successful ITIL implementation: Lessons learned from a multiple case study of large Australian firms. Journal of Enterprise Information Management, 32 (3), 496-516.

Brews, P., & Purohit, D. (2007). Strategic Planning in Unstable Environments. Long Range Planning, 40 (1), 64-79.

Brumec, J., & Vrcek, N. (2002). Strategic Planning of Information Systems (SPIS)- A Survey of Methodology. Journal of Computing and Information Technology,3, 225–231.

Bryson, J. M. (2011). Strategic planning for public and nonprofit organizations. (4th ed), Josseybass.

Cassidy, A. (2016). A practical guide to information systems strategic planning. New York: Auerbach Publications.

Ciesielska, M. (2017). Implementation of ITIL Service Lifecycle in Small and Medium-Sized Enterprises of Polish ICT Sector. Information Systems in Management, 6 (2) 85−96.

Clarke, S. (2001). Information Systems Strategic Management, An Integrated Approach. Routledge, Taylor & Francis Group, London & New York.

Contreras Hernández, L. L., Velásquez Pérez, T. & Castro Silva, H. F. (2019). Strategic planning model of information technology that allows alignment with the IT4+ model. 5th International Meeting of Technological Innovation.

Dahlberg, T. & Kivijarvi, H. (2006). An Integrated Framework for IT Governance and the Development and Validation of an Assessment Instrument. Paper presented at the the 39th Hawaii International Conference on System Sciences. January 04 - 07.

David, F.R. (2011). Strategic Management: Concepts and Cases, (13th ed). New Jersey: Prentice hall.

De Haes, S. & Van Grembergen, W. (2015). Enterprise governance of information technology. Switzerland: Springer.

De Hayes, D. H. (2017). Information Technology (IT) Strategic Plan 2017-2021, University of Rhode Island IT Strategic Governance Committee (ITGov) with the Collective Input from the URI Community.

Dohertya, N.F., Marples, C.G. and Suhaimib, A. (1999). The Relative Success of Alternative Approaches to Strategic Information Systems Planning: An Empirical Analysis. Journal of Strategic Information Systems, 8 (1), 263-283.

Dyson, R. (2004). Strategic development and SWOT analysis at the University of Warwick. European Journal of Operational Research, 631–640.

Earl, M. J. (1996). Experience in Strategic Information Systems Planning. MIS Quarterly, 17 (1), 1-24.

Eikebrokk T. R. & Iden, J. (2015). Strategizing IT service management through ITIL implementation: model

Fergerson, B. (2012). Key Stages of Strategic Information System Planning (SISP) Methods and Alignment to Strategic Management Planning Concepts, University of Oregon Applied Information Management Program.

Filho A. D. F., Paez M. L. A., & Goedert W. J. (2002). Strategic planning in public R&D organizations for agribusiness: Brazil and the United States of America. Technological Forecasting & Social Change (USA), 69 (8), 833-847.

Garbarino-Alberti, H. (2013). IT Governance and Human Resources Management: A Framework for SMEs. International Journal of Human Capital and Information Technology Professionals, 4 (3), 40-57.

Gross, L., (2017). Information Technology Strategic Plan 2017-2020, Federal Deposit Insurance Corporation.

Grover V., & Segars A. H. (2005). an empirical evaluation of stages of strategic information systems planning patterns of process design and effectiveness. Information & Management, 42 (1), 761-779.

Gunawan, H. (2019). Strategic Management for IT Services Using the Information Technology Infrastructure Library (ITIL) Framework. International Conference on Information Management and Technology (ICIMTech), Jakarta/Bali, Indonesia, 2019, pp. 362-366.

Gusmao U. F., & Setyohadi, D. B. (2017). Strategic planning for the information development of IPDC (Instituto Profissional De Canossa) library using TOGAF method. 5th International Conference on Cyber and IT Service Management (CITSM), Denpasar, 2017, pp. 1-6.

Hakim, M. M. (2017). Information System Strategic Planning in IS/IT Service Provider. Jurnal Ilmiah Penelitian dan Pembelajaran Informatika, 2 (2), 118-127.

Hamilton, G., Barbosa F. O., & Sandro-Ronaldo B. O. (2017). A Harmonization with CMMI-SVC Practices for the Implementation of the ITIL Service Design Coordination Process. Twelfth International Conference on Software Engineering Advances, October 8 - 12, 2017- Athens, Greece.

Hanafizadeh, P., Ghafoori, S. (2007). The Study of Success Key Factors in Strategic Planning of Information Systems in Investment Companies. Economics Research, 7 (26), 243-279. [InPersian]

Harani, N. H., Arry A. A., & Rolly M. A. (2018). Improving TOGAF ADM 9.1 Migration Planning Phase by ITIL V3 Service Transition. IOP Conf. Series: Journal of Physics: Conf. Series 1007 (2018), 012036.

Haydamack, C. D. (2008). Strategic Planning Processes for Information Technology. Business Process Trends, September 2008.

Hermanto A., & Kusnanto, G. (2017). Evaluation of the information technology system services for medium higher education based on ITIL (A case study of polytechnic XYZ), 4th International Conference on Computer Applications and Information Processing Technology (CAIPT), Kuta Bali, 2017, pp. 1-8.

Hoque, R., Hossin, E., & Khan, W. (2016). Strategic Information Systems Planning (SISP) Practices In Health Care Sectors Of Bangladesh, European Scientific Journal, 12 (6).

Hovelja, T., Rožanec, A., & Rupnik, R. (2010). Measuring the Success of the Strategic Information Systems Planning in Enterprises in Slovenia. Management,15, 25-46.

Iden, J., & Langeland, L. (2010). Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces. Information Systems Management, 27 (2), 103-112.

Kamariotou, M., & Kitsios, F. (2017). Information Systems Phases and Firm Performance: A Conceptual Framework. In Strategic Innovative Marketing (pp. 553-560). Basel: Springer International Publishing.

Khani, N. (2013). The Role of Organizational Information Systems Capabilities in Success of Strategic Information Systems Planning. PhD Thesis, University Technology Malaysia, Skoda, Johor, Malaysia.

Khani, N., Nor, Kh., & Bahrami, M. (2011). IS/IT capability and Strategic Information System Planning (SISP) Success. International Management Review, 7 (2).

Kitsios, F., & Kamariotou, M. (2018). Decision Support Systems and Strategic Planning: Information Technology and SMEs Performance. International Journal of Decision Support Systems, 3 (1/2), 53-70.

Kitsios, F., Kamariotou, M., & Manthou, V. (2019). Hospital Information Systems Planning: Strategic IT Alignment in Healthcare, In: Sakas, D. P. and D. K. Nasiopoulos (Eds.). Strategic Innovative Marketing, Springer Proceedings in Business and Economics, pp. 203-209.

Ko, D. & Fink, D. (2010). Information technology governance: an evaluation of the theory-practice gap. Corporate Governance, 10 (5), 662-674.

Konigsberg, Z. R. (2011). Information Technology Strategic Planning: Modeling. Analysis and Verification Of Business Process.

Lacković, I. D. (2013). Model for It Governance Assessment in Banks Based on Integration of Control Functions. Paper presented at the international conference of make learn. 19-21 Jun 2013. Zadar, Croatia.

Lederer A. L., & Sethi, V. (1996). Key Prescriptions for Strategic Information Systems Planning. Journal of Management Information Systems, 13 (3), 35-62.

Lestari, N. S., Mahardika, A. G., Sujana, A., Adinda, N. R., & Lie, I. D. (2019). Strategic Planning Information System Using Ward and Peppard Method with Anita Cassidy Method. 2nd International Conference on Advance & Scientific Innovation.

Lingyu, H. L. H., Bingwu, L. B. L., Ruiping, Y. R. Y., & Jianzhang, W. J. W. (2010). An IT Governance Framework of ERP System Implementation. International Conference on Computing, Control and Industrial Engineering (CCIE), 2, 432-435.

Lucio-Nieto, T., Colomo-Palacios, R., Soto-Acosta, P., Popa, S., & Amescua-Seco, A. (2012), Implementing an IT Service information management framework: The case of COTEMAR. International Journal of Information Management, 32, 589-594.

Manuputty, A. D. & Wijaya, A. F. (2013). Information System/Information Technology Strategic Planning in Order Information Technology Development Strategy Using TOGAF (The Open Group Architecture Framework) Methodology in Achieving World Class. University in Satya Wacana Christian University.

McCormack, L. J. (2015). Information Technology Strategic Plan 2015-2018, Department of Homeland Security.

McGee, R. (2006). Information technology (IT) strategic planning for libraries, Library Management, 27 (6/7), 470-485.

Meredith E. Forest, D., David, R. & Fred, D. R. (2009). The Quantitative Strategic Planning Matrix (QSPM) Applied To A Retail Computer Store. The Coastal Business Journal, 8 (1), 42-52.

Michael, S., Michael B., & S. Thomas, S. (2019). IT Service Management Frameworks Compared – Simplifying Service Portfolio Management. IFIP/IEEE Symposium on Integrated Network and Service Management (IM), Arlington, VA, USA, 2019, 421-427.

Mohamed, N. & Singh, J. K. A. P. G. (2012). A conceptual framework for information technology governance effectiveness in private organizations. Information Management & Computer Security, 20 (2), 88-106.

Monaghan, S. (2013). Information and Communication Technology Strategic Plan 2013 – 2016, Nevada County, CA.

Obwegeser N., Daniel, T. N. & Nicklas M. S. (2019), Continual Process Improvement for ITIL Service Operations: A Lean Perspective. Information Systems Management Journal, 36 (2), 141-167.

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Pouti, N., & Taghva M. R. (2020). Determining Organizational Maturity of Information Technology with Information Technology and Business Alignment Approach by Capability Maturity Model Integration and Best Practices of Information Technology Infrastructure Library; Case Study: Kermanshah Electric Power Distribution Company. Iranian Research Institute for Information Science and Technology , 35 (2), 519-552.[InPersian]

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AXELOS. (2013). Develop, manage and operate qualifications in best practice. United Kingdom: Cabinet Office on behalf of Her Majesty’s Government (HMG).

Bagley, D. (2016). Information Technology Strategic Plan, Town of Nantucet, MA | MAY 2016.

Bai. Rong. Ji & Lee. Gwo. Guang,. (2003). Organizational Factors Influencing The Quality Of IS/ IT Strategic Planning Process, National Taiwan University of Science.

Balocco, R., Ciappini, A., & Rangone, A. (2013). ICT Governance: A Reference Framework. Information Systems Management, 30 (2), 150-167.

Baltzan, P., & Phillips, A. (2016). Business driven information systems. New York: McGraw Hill Education.

Barcelo-Valenzuela, M., Leal-Pompa C. M., & Sanchez-Schmitz, G. (2020). An IT Service Management Methodology for an Electoral Public Institution. 3rd International Conference on Information and Computer Technologies (ICICT), San Jose, CA, USA, 219-223.

Bechor, T., Neumann, S., Zuiran, M., & Glezer, C. (2010). A contingency model for estimating success of strategic information systems planning. Information & Management, 47 (2), 17-29.

Bin-Abbas, H., & Bakry, S. H. (2014). Assessment of IT governance in organizations: A simple integrated approach. Computers in Human Behavior, 32, 261-267.

Blumberg, M. (2016). Implementation of IT Service Management in Australia: Case Studies Focusing on Organisational Change Strategies. (PhD Thesis), University of Southern Queensland, Australia.

Blumberg, M., Cater-Steel, A., Rajaeian, M. M. and Soar, J. (2019). Effective organisational change to achieve successful ITIL implementation: Lessons learned from a multiple case study of large Australian firms. Journal of Enterprise Information Management, 32 (3), 496-516.

Brews, P., & Purohit, D. (2007). Strategic Planning in Unstable Environments. Long Range Planning, 40 (1), 64-79.

Brumec, J., & Vrcek, N. (2002). Strategic Planning of Information Systems (SPIS)- A Survey of Methodology. Journal of Computing and Information Technology,3, 225–231.

Bryson, J. M. (2011). Strategic planning for public and nonprofit organizations. (4th ed), Josseybass.

Cassidy, A. (2016). A practical guide to information systems strategic planning. New York: Auerbach Publications.

Ciesielska, M. (2017). Implementation of ITIL Service Lifecycle in Small and Medium-Sized Enterprises of Polish ICT Sector. Information Systems in Management, 6 (2) 85−96.

Clarke, S. (2001). Information Systems Strategic Management, An Integrated Approach. Routledge, Taylor & Francis Group, London & New York.

Contreras Hernández, L. L., Velásquez Pérez, T. & Castro Silva, H. F. (2019). Strategic planning model of information technology that allows alignment with the IT4+ model. 5th International Meeting of Technological Innovation.

Dahlberg, T. & Kivijarvi, H. (2006). An Integrated Framework for IT Governance and the Development and Validation of an Assessment Instrument. Paper presented at the the 39th Hawaii International Conference on System Sciences. January 04 - 07.

David, F.R. (2011). Strategic Management: Concepts and Cases, (13th ed). New Jersey: Prentice hall.

De Haes, S. & Van Grembergen, W. (2015). Enterprise governance of information technology. Switzerland: Springer.

De Hayes, D. H. (2017). Information Technology (IT) Strategic Plan 2017-2021, University of Rhode Island IT Strategic Governance Committee (ITGov) with the Collective Input from the URI Community.

Dohertya, N.F., Marples, C.G. and Suhaimib, A. (1999). The Relative Success of Alternative Approaches to Strategic Information Systems Planning: An Empirical Analysis. Journal of Strategic Information Systems, 8 (1), 263-283.

Dyson, R. (2004). Strategic development and SWOT analysis at the University of Warwick. European Journal of Operational Research, 631–640.

Earl, M. J. (1996). Experience in Strategic Information Systems Planning. MIS Quarterly, 17 (1), 1-24.

Eikebrokk T. R. & Iden, J. (2015). Strategizing IT service management through ITIL implementation: model

Fergerson, B. (2012). Key Stages of Strategic Information System Planning (SISP) Methods and Alignment to Strategic Management Planning Concepts, University of Oregon Applied Information Management Program.

Filho A. D. F., Paez M. L. A., & Goedert W. J. (2002). Strategic planning in public R&D organizations for agribusiness: Brazil and the United States of America. Technological Forecasting & Social Change (USA), 69 (8), 833-847.

Garbarino-Alberti, H. (2013). IT Governance and Human Resources Management: A Framework for SMEs. International Journal of Human Capital and Information Technology Professionals, 4 (3), 40-57.

Gross, L., (2017). Information Technology Strategic Plan 2017-2020, Federal Deposit Insurance Corporation.

Grover V., & Segars A. H. (2005). an empirical evaluation of stages of strategic information systems planning patterns of process design and effectiveness. Information & Management, 42 (1), 761-779.

Gunawan, H. (2019). Strategic Management for IT Services Using the Information Technology Infrastructure Library (ITIL) Framework. International Conference on Information Management and Technology (ICIMTech), Jakarta/Bali, Indonesia, 2019, pp. 362-366.

Gusmao U. F., & Setyohadi, D. B. (2017). Strategic planning for the information development of IPDC (Instituto Profissional De Canossa) library using TOGAF method. 5th International Conference on Cyber and IT Service Management (CITSM), Denpasar, 2017, pp. 1-6.

Hakim, M. M. (2017). Information System Strategic Planning in IS/IT Service Provider. Jurnal Ilmiah Penelitian dan Pembelajaran Informatika, 2 (2), 118-127.

Hamilton, G., Barbosa F. O., & Sandro-Ronaldo B. O. (2017). A Harmonization with CMMI-SVC Practices for the Implementation of the ITIL Service Design Coordination Process. Twelfth International Conference on Software Engineering Advances, October 8 - 12, 2017- Athens, Greece.

Hanafizadeh, P., Ghafoori, S. (2007). The Study of Success Key Factors in Strategic Planning of Information Systems in Investment Companies. Economics Research, 7 (26), 243-279. [InPersian]

Harani, N. H., Arry A. A., & Rolly M. A. (2018). Improving TOGAF ADM 9.1 Migration Planning Phase by ITIL V3 Service Transition. IOP Conf. Series: Journal of Physics: Conf. Series 1007 (2018), 012036.

Haydamack, C. D. (2008). Strategic Planning Processes for Information Technology. Business Process Trends, September 2008.

Hermanto A., & Kusnanto, G. (2017). Evaluation of the information technology system services for medium higher education based on ITIL (A case study of polytechnic XYZ), 4th International Conference on Computer Applications and Information Processing Technology (CAIPT), Kuta Bali, 2017, pp. 1-8.

Hoque, R., Hossin, E., & Khan, W. (2016). Strategic Information Systems Planning (SISP) Practices In Health Care Sectors Of Bangladesh, European Scientific Journal, 12 (6).

Hovelja, T., Rožanec, A., & Rupnik, R. (2010). Measuring the Success of the Strategic Information Systems Planning in Enterprises in Slovenia. Management,15, 25-46.

Iden, J., & Langeland, L. (2010). Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces. Information Systems Management, 27 (2), 103-112.

Kamariotou, M., & Kitsios, F. (2017). Information Systems Phases and Firm Performance: A Conceptual Framework. In Strategic Innovative Marketing (pp. 553-560). Basel: Springer International Publishing.

Khani, N. (2013). The Role of Organizational Information Systems Capabilities in Success of Strategic Information Systems Planning. PhD Thesis, University Technology Malaysia, Skoda, Johor, Malaysia.

Khani, N., Nor, Kh., & Bahrami, M. (2011). IS/IT capability and Strategic Information System Planning (SISP) Success. International Management Review, 7 (2).

Kitsios, F., & Kamariotou, M. (2018). Decision Support Systems and Strategic Planning: Information Technology and SMEs Performance. International Journal of Decision Support Systems, 3 (1/2), 53-70.

Kitsios, F., Kamariotou, M., & Manthou, V. (2019). Hospital Information Systems Planning: Strategic IT Alignment in Healthcare, In: Sakas, D. P. and D. K. Nasiopoulos (Eds.). Strategic Innovative Marketing, Springer Proceedings in Business and Economics, pp. 203-209.

Ko, D. & Fink, D. (2010). Information technology governance: an evaluation of the theory-practice gap. Corporate Governance, 10 (5), 662-674.

Konigsberg, Z. R. (2011). Information Technology Strategic Planning: Modeling. Analysis and Verification Of Business Process.

Lacković, I. D. (2013). Model for It Governance Assessment in Banks Based on Integration of Control Functions. Paper presented at the international conference of make learn. 19-21 Jun 2013. Zadar, Croatia.

Lederer A. L., & Sethi, V. (1996). Key Prescriptions for Strategic Information Systems Planning. Journal of Management Information Systems, 13 (3), 35-62.

Lestari, N. S., Mahardika, A. G., Sujana, A., Adinda, N. R., & Lie, I. D. (2019). Strategic Planning Information System Using Ward and Peppard Method with Anita Cassidy Method. 2nd International Conference on Advance & Scientific Innovation.

Lingyu, H. L. H., Bingwu, L. B. L., Ruiping, Y. R. Y., & Jianzhang, W. J. W. (2010). An IT Governance Framework of ERP System Implementation. International Conference on Computing, Control and Industrial Engineering (CCIE), 2, 432-435.

Lucio-Nieto, T., Colomo-Palacios, R., Soto-Acosta, P., Popa, S., & Amescua-Seco, A. (2012), Implementing an IT Service information management framework: The case of COTEMAR. International Journal of Information Management, 32, 589-594.

Manuputty, A. D. & Wijaya, A. F. (2013). Information System/Information Technology Strategic Planning in Order Information Technology Development Strategy Using TOGAF (The Open Group Architecture Framework) Methodology in Achieving World Class. University in Satya Wacana Christian University.

McCormack, L. J. (2015). Information Technology Strategic Plan 2015-2018, Department of Homeland Security.

McGee, R. (2006). Information technology (IT) strategic planning for libraries, Library Management, 27 (6/7), 470-485.

Meredith E. Forest, D., David, R. & Fred, D. R. (2009). The Quantitative Strategic Planning Matrix (QSPM) Applied To A Retail Computer Store. The Coastal Business Journal, 8 (1), 42-52.

Michael, S., Michael B., & S. Thomas, S. (2019). IT Service Management Frameworks Compared – Simplifying Service Portfolio Management. IFIP/IEEE Symposium on Integrated Network and Service Management (IM), Arlington, VA, USA, 2019, 421-427.

Mohamed, N. & Singh, J. K. A. P. G. (2012). A conceptual framework for information technology governance effectiveness in private organizations. Information Management & Computer Security, 20 (2), 88-106.

Monaghan, S. (2013). Information and Communication Technology Strategic Plan 2013 – 2016, Nevada County, CA.

Obwegeser N., Daniel, T. N. & Nicklas M. S. (2019), Continual Process Improvement for ITIL Service Operations: A Lean Perspective. Information Systems Management Journal, 36 (2), 141-167.

Olsen, J. B., & Eadie, C. D. (1982). The game plan: Governance with foresight. Washington, D.C.: The Council of State Planning Agencie.

Orta, E., & Ruiz, M. (2018). Met4ITIL: A Process Management and Simulation-based Method for Implementing ITIL. Computer Standards & Interfaces.

Palanisamy, R. (2006). Strategic information systems planning model for building flexibility and success. Industrial Management & Data Systems, 105 (1), 63-81.

Palilingan V. R. & Batmetan, J. R. (2017). Incident Management in Academic Information System using ITIL Framework. IOP Conf. Series: Materials Science and Engineering 306.

Peterson, R. (2004). Crafting Information Technology Governance. Information Systems Management, 21 (4), 7-22.

Pita, Z. (2007). Strategic Information Systems Planning (SISP) in Australia: Assessment and Measurement. A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy, School of Business Information Technology, Faculty of Business, RMIT University.

Pita, Z., Cheong, F., & Corbitt, B. (2010). Strategic Information Systems Planning (SISP): an Empirical Evaluation of adoption of Formal approaches to SISP in australian organizations. International Journal of Strategic Decision Sciences, 1 (2), 28-61.

Pouti, N., & Taghva M. R. (2020). Determining Organizational Maturity of Information Technology with Information Technology and Business Alignment Approach by Capability Maturity Model Integration and Best Practices of Information Technology Infrastructure Library; Case Study: Kermanshah Electric Power Distribution Company. Iranian Research Institute for Information Science and Technology , 35 (2), 519-552.[InPersian]

Pretorius, J. (2006). A Structured Methodology for Developing IT Strategy, Proceedings of the Conference on Information Technology in Tertiary Education, Pretoria, South Africa.

Raghunathan, B. & Raghunathan, T. S. (1994). Adoption of a Planning System Success Model to Information Systems Planning. Information Systems Research, 5 (3), 326-341.

Rangga, A. A., Setyohadi, D. B. & Santoso, A. J. (2017), Strategic Planning of Information System (Case Study: Ministry of Religious Affairs in Southwest Sumba). International Journal of Computer Engineering and Information Technology, 9 (7), 143-149.

Rezaei Dolatabadi, H., Kamali, A., & Yousefi, E. (2010). Effectiveness of strategic planning of information system in conditions of environmental uncertainty. 7^th International Conference on Strategic Management, Tehran. [InPersian]

Rezaei, E., Rostami, Y., Ghafouri, M., Fashkhorani, A., & Ahmadi, M. A. (2016). The infrastructure attitude to strategic planning of information technology in organizations. Marketing and Branding Research, 3, 97-108.

Robson, W. (1997). Strategic Management & Information Systems. Financial Times, Pitman Publishing, Second Edition, London.

Sanjari, A., & Ghaffari, H. (2011). An IT Strategic Plan in the Air Force of the I.R. of Iran. Military Management Quarterly, 11 (42), 43-70. [In Persian]

Santoso, L. (2019). ITIL Service Management Model for E-learning. Journal of Advanced Rrsearch in Dynamical & Control Systems, 11 (6).

SEI partner. (2007). Capability Maturity Model Integration (CMMI), version 1.2. Software Engineering Institute: Carnegie Mellon University publishing. American research and development center headquartered in Pittsburgh, Pennsylvania.

Selig, G. J. (2016). IT Governance-An Integrated Framework and Roadmap: How to Plan, Deploy and Sustain for Improved Effectiveness. Journal of International Technology and Information Management, 25 (1).

Setiawan A. & Yulianto, E. (2017). Information System Strategic Planning Using IT Balanced Scorecard In Ward & Peppard Framework Model. International Journal of Engineering and Technology (IJET), 9 (3).

Simpson, T. (2015). Information Technology Strategic Plan, Officeof Information Management and Technology. U.S. Drag and Food Administration.

Stewart, R., Moamed, S., & Daet, R. (2002). Strategic implementation of IT/IS projects in construction: a case study. Automation in Construction, 681–694.

Suroso, J. S., Harisno, Mauritsius, T., & Setyawan, A. (2018). Information System Strategic Planning for Department of Housing and Settlement Region in the Jakarta Provincial Government – Indonesia. MATEC Web of Conferences, 164, 01018.

Sweet, L. (2014). NASA Information Resources Management (IRM) Strategic Plan.Office of the Chief Information Officer.

Tadesse, D. (2017). Developing a Tailor IT Service Management Framework Based on ITIL Framework for IT Service Management Processes in Ethiopian Commercial Banks: The Case of BUNNA International Bank S.C., MS Thesis, Information Science, Addis Ababa University.

Taghva, M., Esmaeilzadeh, H., & Mohtarami, A. (2005). Information Technology Strategic Planning towards a Contingency Approach. Industrial Management Studies, 3 (9), 57-71. [InPersian]

Teo T. H., & Ang, J. S. K. (2000). Critical success factors in the alignment of IS plans with business plan, International Journal of Information Management, 19 (1), 173-185.

Tornatzky, L. G., & Fleischer, M. (1990). The processes of technological innovation, Lexington, MA: Lexington books.

Vinietta, E., Mattheus Edward, I. Y. & Shalannanda, W. (2016). Secured communication service strategic planning using itil v3 framework case study: X service, 2nd International Conference on Wireless and Telematics (ICWT), Yogyakarta, 47-50.

Wilkin, C. L., & Cerpa, N. (2012). Strategic Information Systems Planning: An Empirical Evaluation of Its Dimensions. Journal of Technology Management and Innovation, 7 (2).

Wubawa, B. A., Harisno, Kusumawardhana, V. H., & Hendric Spits Warnars, H. L. (2018). Information System Strategic Planning at PT Eonchemicals Using the Framework EA3 Cubes, The 1st 2018 INAPR International Conference, Jakarta, Indonesia.

Yamami A. E., Ahriz, S., Mansouri, K., Qbadou, M., & Illoussamen, E. (2017). Developing an Assessment Tool of ITIL Implementation in Small Scale Environments. International Journal of Advanced Computer Science and Applications, 8 (9).

Yandria, R., Utamaa, S., Ditdit N., & Zahraa, A. (2019). Evaluation Model for the Implementation of Information Technology Service Management using Fuzzy ITIL, 4th International Conference on Computer Science and Computational Intelligence 2019 (ICCSCI), 290-297.

Zare, J. (1386). Selecting a model for developing an IT strategy at the Ministry of Defense headquarters. (Master Thesis). Tehran, Malek Ashtar University of Technology.. [InPersian]

 

 

References

Ahmadian, N., Parsaee, F., Shabani, A., & Ahmadian, N. (2015). Information and communication Technology Strategic Planning for Islamic Azad University using the Balanced Score card. Future study Management, 23 (97), 27-41. [In Persian]

Al-Aboud, F. N. (2011). Strategic Information Systems Planning: A Brief Review. International Journal of Computer Science and Network Security, 11 (5).

Alamri, S., Almutiri, N., Ballahmar, H., & Zafar, A. (2016). Strategic Information System Planning: A Case Study of a Service Delivery Company, International Advanced Research Journal in Science, Engineering and Technology, 3 (5).

Albulescu M., Bibu N. (2020). Change Management Strategy and ITIL Implementation Process in an IT Company-Study Case. In: Prostean G., Lavios Villahoz J., Brancu L., Bakacsi G. (eds) Innovation in Sustainable Management and Entrepreneurship. SIM 2019. Springer Proceedings in Business and Economics. Springer, Cham, 611-621.

Alimama, M., Bertina, E., Crespi, N. (2017). ITIL perspective on enterprise social media. International Journal of Information Management, 37, 317-326.

Altameem, A.A., A.I., Aldress., & N.A., Alsaeed. (2014). Strategic Information Systems Planning (SISP). Proceedings of the World Congress on Engineering and Computer Science, San Francisco, USA.

and empirical test. Total Quality Management & Business Excellence Journal,8.

Antunes Steffen, L. A., Alves Mendonça, J. C., de Almeida, V. L. (2019), IT Service Management: Analysis and Proposition of the ITIL Model in a Brazilian Federal University, International Journal of Advanced Engineering Research and Science (IJAERS), 6 (4).

Asadi, Sadegh (1385). Providing an IT strategy model for Shahid Ahmad Kazemi Industries Group. (Master Thesis), Tehran, Malek Ashtar University of Technology.. [In Persian]

Awwad, M. E., Bello, B., and Abdullah, M. F. (2018). The Impact of Strategic Planning on The Use of Electronic Information System: Empirical Evidence from Jordanian Banks. International Journal of Accounting, Finance and Business (IJAFB), 3 (10), 15-31.

AXELOS. (2013). Develop, manage and operate qualifications in best practice. United Kingdom: Cabinet Office on behalf of Her Majesty’s Government (HMG).

Bagley, D. (2016). Information Technology Strategic Plan, Town of Nantucet, MA | MAY 2016.

Bai. Rong. Ji & Lee. Gwo. Guang,. (2003). Organizational Factors Influencing The Quality Of IS/ IT Strategic Planning Process, National Taiwan University of Science.

Balocco, R., Ciappini, A., & Rangone, A. (2013). ICT Governance: A Reference Framework. Information Systems Management, 30 (2), 150-167.

Baltzan, P., & Phillips, A. (2016). Business driven information systems. New York: McGraw Hill Education.

Barcelo-Valenzuela, M., Leal-Pompa C. M., & Sanchez-Schmitz, G. (2020). An IT Service Management Methodology for an Electoral Public Institution. 3rd International Conference on Information and Computer Technologies (ICICT), San Jose, CA, USA, 219-223.

Bechor, T., Neumann, S., Zuiran, M., & Glezer, C. (2010). A contingency model for estimating success of strategic information systems planning. Information & Management, 47 (2), 17-29.

Bin-Abbas, H., & Bakry, S. H. (2014). Assessment of IT governance in organizations: A simple integrated approach. Computers in Human Behavior, 32, 261-267.

Blumberg, M. (2016). Implementation of IT Service Management in Australia: Case Studies Focusing on Organisational Change Strategies. (PhD Thesis), University of Southern Queensland, Australia.

Blumberg, M., Cater-Steel, A., Rajaeian, M. M. and Soar, J. (2019). Effective organisational change to achieve successful ITIL implementation: Lessons learned from a multiple case study of large Australian firms. Journal of Enterprise Information Management, 32 (3), 496-516.

Brews, P., & Purohit, D. (2007). Strategic Planning in Unstable Environments. Long Range Planning, 40 (1), 64-79.

Brumec, J., & Vrcek, N. (2002). Strategic Planning of Information Systems (SPIS)- A Survey of Methodology. Journal of Computing and Information Technology,3, 225–231.

Bryson, J. M. (2011). Strategic planning for public and nonprofit organizations. (4th ed), Josseybass.

Cassidy, A. (2016). A practical guide to information systems strategic planning. New York: Auerbach Publications.

Ciesielska, M. (2017). Implementation of ITIL Service Lifecycle in Small and Medium-Sized Enterprises of Polish ICT Sector. Information Systems in Management, 6 (2) 85−96.

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Contreras Hernández, L. L., Velásquez Pérez, T. & Castro Silva, H. F. (2019). Strategic planning model of information technology that allows alignment with the IT4+ model. 5th International Meeting of Technological Innovation.

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De Haes, S. & Van Grembergen, W. (2015). Enterprise governance of information technology. Switzerland: Springer.

De Hayes, D. H. (2017). Information Technology (IT) Strategic Plan 2017-2021, University of Rhode Island IT Strategic Governance Committee (ITGov) with the Collective Input from the URI Community.

Dohertya, N.F., Marples, C.G. and Suhaimib, A. (1999). The Relative Success of Alternative Approaches to Strategic Information Systems Planning: An Empirical Analysis. Journal of Strategic Information Systems, 8 (1), 263-283.

Dyson, R. (2004). Strategic development and SWOT analysis at the University of Warwick. European Journal of Operational Research, 631–640.

Earl, M. J. (1996). Experience in Strategic Information Systems Planning. MIS Quarterly, 17 (1), 1-24.

Eikebrokk T. R. & Iden, J. (2015). Strategizing IT service management through ITIL implementation: model

Fergerson, B. (2012). Key Stages of Strategic Information System Planning (SISP) Methods and Alignment to Strategic Management Planning Concepts, University of Oregon Applied Information Management Program.

Filho A. D. F., Paez M. L. A., & Goedert W. J. (2002). Strategic planning in public R&D organizations for agribusiness: Brazil and the United States of America. Technological Forecasting & Social Change (USA), 69 (8), 833-847.

Garbarino-Alberti, H. (2013). IT Governance and Human Resources Management: A Framework for SMEs. International Journal of Human Capital and Information Technology Professionals, 4 (3), 40-57.

Gross, L., (2017). Information Technology Strategic Plan 2017-2020, Federal Deposit Insurance Corporation.

Grover V., & Segars A. H. (2005). an empirical evaluation of stages of strategic information systems planning patterns of process design and effectiveness. Information & Management, 42 (1), 761-779.

Gunawan, H. (2019). Strategic Management for IT Services Using the Information Technology Infrastructure Library (ITIL) Framework. International Conference on Information Management and Technology (ICIMTech), Jakarta/Bali, Indonesia, 2019, pp. 362-366.

Gusmao U. F., & Setyohadi, D. B. (2017). Strategic planning for the information development of IPDC (Instituto Profissional De Canossa) library using TOGAF method. 5th International Conference on Cyber and IT Service Management (CITSM), Denpasar, 2017, pp. 1-6.

Hakim, M. M. (2017). Information System Strategic Planning in IS/IT Service Provider. Jurnal Ilmiah Penelitian dan Pembelajaran Informatika, 2 (2), 118-127.

Hamilton, G., Barbosa F. O., & Sandro-Ronaldo B. O. (2017). A Harmonization with CMMI-SVC Practices for the Implementation of the ITIL Service Design Coordination Process. Twelfth International Conference on Software Engineering Advances, October 8 - 12, 2017- Athens, Greece.

Hanafizadeh, P., Ghafoori, S. (2007). The Study of Success Key Factors in Strategic Planning of Information Systems in Investment Companies. Economics Research, 7 (26), 243-279. [InPersian]

Harani, N. H., Arry A. A., & Rolly M. A. (2018). Improving TOGAF ADM 9.1 Migration Planning Phase by ITIL V3 Service Transition. IOP Conf. Series: Journal of Physics: Conf. Series 1007 (2018), 012036.

Haydamack, C. D. (2008). Strategic Planning Processes for Information Technology. Business Process Trends, September 2008.

Hermanto A., & Kusnanto, G. (2017). Evaluation of the information technology system services for medium higher education based on ITIL (A case study of polytechnic XYZ), 4th International Conference on Computer Applications and Information Processing Technology (CAIPT), Kuta Bali, 2017, pp. 1-8.

Hoque, R., Hossin, E., & Khan, W. (2016). Strategic Information Systems Planning (SISP) Practices In Health Care Sectors Of Bangladesh, European Scientific Journal, 12 (6).

Hovelja, T., Rožanec, A., & Rupnik, R. (2010). Measuring the Success of the Strategic Information Systems Planning in Enterprises in Slovenia. Management,15, 25-46.

Iden, J., & Langeland, L. (2010). Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces. Information Systems Management, 27 (2), 103-112.

Kamariotou, M., & Kitsios, F. (2017). Information Systems Phases and Firm Performance: A Conceptual Framework. In Strategic Innovative Marketing (pp. 553-560). Basel: Springer International Publishing.

Khani, N. (2013). The Role of Organizational Information Systems Capabilities in Success of Strategic Information Systems Planning. PhD Thesis, University Technology Malaysia, Skoda, Johor, Malaysia.

Khani, N., Nor, Kh., & Bahrami, M. (2011). IS/IT capability and Strategic Information System Planning (SISP) Success. International Management Review, 7 (2).

Kitsios, F., & Kamariotou, M. (2018). Decision Support Systems and Strategic Planning: Information Technology and SMEs Performance. International Journal of Decision Support Systems, 3 (1/2), 53-70.

Kitsios, F., Kamariotou, M., & Manthou, V. (2019). Hospital Information Systems Planning: Strategic IT Alignment in Healthcare, In: Sakas, D. P. and D. K. Nasiopoulos (Eds.). Strategic Innovative Marketing, Springer Proceedings in Business and Economics, pp. 203-209.

Ko, D. & Fink, D. (2010). Information technology governance: an evaluation of the theory-practice gap. Corporate Governance, 10 (5), 662-674.

Konigsberg, Z. R. (2011). Information Technology Strategic Planning: Modeling. Analysis and Verification Of Business Process.

Lacković, I. D. (2013). Model for It Governance Assessment in Banks Based on Integration of Control Functions. Paper presented at the international conference of make learn. 19-21 Jun 2013. Zadar, Croatia.

Lederer A. L., & Sethi, V. (1996). Key Prescriptions for Strategic Information Systems Planning. Journal of Management Information Systems, 13 (3), 35-62.

Lestari, N. S., Mahardika, A. G., Sujana, A., Adinda, N. R., & Lie, I. D. (2019). Strategic Planning Information System Using Ward and Peppard Method with Anita Cassidy Method. 2nd International Conference on Advance & Scientific Innovation.

Lingyu, H. L. H., Bingwu, L. B. L., Ruiping, Y. R. Y., & Jianzhang, W. J. W. (2010). An IT Governance Framework of ERP System Implementation. International Conference on Computing, Control and Industrial Engineering (CCIE), 2, 432-435.

Lucio-Nieto, T., Colomo-Palacios, R., Soto-Acosta, P., Popa, S., & Amescua-Seco, A. (2012), Implementing an IT Service information management framework: The case of COTEMAR. International Journal of Information Management, 32, 589-594.

Manuputty, A. D. & Wijaya, A. F. (2013). Information System/Information Technology Strategic Planning in Order Information Technology Development Strategy Using TOGAF (The Open Group Architecture Framework) Methodology in Achieving World Class. University in Satya Wacana Christian University.

McCormack, L. J. (2015). Information Technology Strategic Plan 2015-2018, Department of Homeland Security.

McGee, R. (2006). Information technology (IT) strategic planning for libraries, Library Management, 27 (6/7), 470-485.

Meredith E. Forest, D., David, R. & Fred, D. R. (2009). The Quantitative Strategic Planning Matrix (QSPM) Applied To A Retail Computer Store. The Coastal Business Journal, 8 (1), 42-52.

Michael, S., Michael B., & S. Thomas, S. (2019). IT Service Management Frameworks Compared – Simplifying Service Portfolio Management. IFIP/IEEE Symposium on Integrated Network and Service Management (IM), Arlington, VA, USA, 2019, 421-427.

Mohamed, N. & Singh, J. K. A. P. G. (2012). A conceptual framework for information technology governance effectiveness in private organizations. Information Management & Computer Security, 20 (2), 88-106.

Monaghan, S. (2013). Information and Communication Technology Strategic Plan 2013 – 2016, Nevada County, CA.

Obwegeser N., Daniel, T. N. & Nicklas M. S. (2019), Continual Process Improvement for ITIL Service Operations: A Lean Perspective. Information Systems Management Journal, 36 (2), 141-167.

Olsen, J. B., & Eadie, C. D. (1982). The game plan: Governance with foresight. Washington, D.C.: The Council of State Planning Agencie.

Orta, E., & Ruiz, M. (2018). Met4ITIL: A Process Management and Simulation-based Method for Implementing ITIL. Computer Standards & Interfaces.

Palanisamy, R. (2006). Strategic information systems planning model for building flexibility and success. Industrial Management & Data Systems, 105 (1), 63-81.

Palilingan V. R. & Batmetan, J. R. (2017). Incident Management in Academic Information System using ITIL Framework. IOP Conf. Series: Materials Science and Engineering 306.

Peterson, R. (2004). Crafting Information Technology Governance. Information Systems Management, 21 (4), 7-22.

Pita, Z. (2007). Strategic Information Systems Planning (SISP) in Australia: Assessment and Measurement. A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy, School of Business Information Technology, Faculty of Business, RMIT University.

Pita, Z., Cheong, F., & Corbitt, B. (2010). Strategic Information Systems Planning (SISP): an Empirical Evaluation of adoption of Formal approaches to SISP in australian organizations. International Journal of Strategic Decision Sciences, 1 (2), 28-61.

Pouti, N., & Taghva M. R. (2020). Determining Organizational Maturity of Information Technology with Information Technology and Business Alignment Approach by Capability Maturity Model Integration and Best Practices of Information Technology Infrastructure Library; Case Study: Kermanshah Electric Power Distribution Company. Iranian Research Institute for Information Science and Technology , 35 (2), 519-552.[InPersian]

Pretorius, J. (2006). A Structured Methodology for Developing IT Strategy, Proceedings of the Conference on Information Technology in Tertiary Education, Pretoria, South Africa.

Raghunathan, B. & Raghunathan, T. S. (1994). Adoption of a Planning System Success Model to Information Systems Planning. Information Systems Research, 5 (3), 326-341.

Rangga, A. A., Setyohadi, D. B. & Santoso, A. J. (2017), Strategic Planning of Information System (Case Study: Ministry of Religious Affairs in Southwest Sumba). International Journal of Computer Engineering and Information Technology, 9 (7), 143-149.

Rezaei Dolatabadi, H., Kamali, A., & Yousefi, E. (2010). Effectiveness of strategic planning of information system in conditions of environmental uncertainty. 7^th International Conference on Strategic Management, Tehran. [InPersian]

Rezaei, E., Rostami, Y., Ghafouri, M., Fashkhorani, A., & Ahmadi, M. A. (2016). The infrastructure attitude to strategic planning of information technology in organizations. Marketing and Branding Research, 3, 97-108.

Robson, W. (1997). Strategic Management & Information Systems. Financial Times, Pitman Publishing, Second Edition, London.

Sanjari, A., & Ghaffari, H. (2011). An IT Strategic Plan in the Air Force of the I.R. of Iran. Military Management Quarterly, 11 (42), 43-70. [In Persian]

Santoso, L. (2019). ITIL Service Management Model for E-learning. Journal of Advanced Rrsearch in Dynamical & Control Systems, 11 (6).

SEI partner. (2007). Capability Maturity Model Integration (CMMI), version 1.2. Software Engineering Institute: Carnegie Mellon University publishing. American research and development center headquartered in Pittsburgh, Pennsylvania.

Selig, G. J. (2016). IT Governance-An Integrated Framework and Roadmap: How to Plan, Deploy and Sustain for Improved Effectiveness. Journal of International Technology and Information Management, 25 (1).

Setiawan A. & Yulianto, E. (2017). Information System Strategic Planning Using IT Balanced Scorecard In Ward & Peppard Framework Model. International Journal of Engineering and Technology (IJET), 9 (3).

Simpson, T. (2015). Information Technology Strategic Plan, Officeof Information Management and Technology. U.S. Drag and Food Administration.

Stewart, R., Moamed, S., & Daet, R. (2002). Strategic implementation of IT/IS projects in construction: a case study. Automation in Construction, 681–694.

Suroso, J. S., Harisno, Mauritsius, T., & Setyawan, A. (2018). Information System Strategic Planning for Department of Housing and Settlement Region in the Jakarta Provincial Government – Indonesia. MATEC Web of Conferences, 164, 01018.

Sweet, L. (2014). NASA Information Resources Management (IRM) Strategic Plan.Office of the Chief Information Officer.

Tadesse, D. (2017). Developing a Tailor IT Service Management Framework Based on ITIL Framework for IT Service Management Processes in Ethiopian Commercial Banks: The Case of BUNNA International Bank S.C., MS Thesis, Information Science, Addis Ababa University.

Taghva, M., Esmaeilzadeh, H., & Mohtarami, A. (2005). Information Technology Strategic Planning towards a Contingency Approach. Industrial Management Studies, 3 (9), 57-71. [InPersian]

Teo T. H., & Ang, J. S. K. (2000). Critical success factors in the alignment of IS plans with business plan, International Journal of Information Management, 19 (1), 173-185.

Tornatzky, L. G., & Fleischer, M. (1990). The processes of technological innovation, Lexington, MA: Lexington books.

Vinietta, E., Mattheus Edward, I. Y. & Shalannanda, W. (2016). Secured communication service strategic planning using itil v3 framework case study: X service, 2nd International Conference on Wireless and Telematics (ICWT), Yogyakarta, 47-50.

Wilkin, C. L., & Cerpa, N. (2012). Strategic Information Systems Planning: An Empirical Evaluation of Its Dimensions. Journal of Technology Management and Innovation, 7 (2).

Wubawa, B. A., Harisno, Kusumawardhana, V. H., & Hendric Spits Warnars, H. L. (2018). Information System Strategic Planning at PT Eonchemicals Using the Framework EA3 Cubes, The 1st 2018 INAPR International Conference, Jakarta, Indonesia.

Yamami A. E., Ahriz, S., Mansouri, K., Qbadou, M., & Illoussamen, E. (2017). Developing an Assessment Tool of ITIL Implementation in Small Scale Environments. International Journal of Advanced Computer Science and Applications, 8 (9).

Yandria, R., Utamaa, S., Ditdit N., & Zahraa, A. (2019). Evaluation Model for the Implementation of Information Technology Service Management using Fuzzy ITIL, 4th International Conference on Computer Science and Computational Intelligence 2019 (ICCSCI), 290-297.

Zare, J. (1386). Selecting a model for developing an IT strategy at the Ministry of Defense headquarters. (Master Thesis). Tehran, Malek Ashtar University of Technology.. [InPersian]

 

 

References

Ahmadian, N., Parsaee, F., Shabani, A., & Ahmadian, N. (2015). Information and communication Technology Strategic Planning for Islamic Azad University using the Balanced Score card. Future study Management, 23 (97), 27-41. [In Persian]

Al-Aboud, F. N. (2011). Strategic Information Systems Planning: A Brief Review. International Journal of Computer Science and Network Security, 11 (5).

Alamri, S., Almutiri, N., Ballahmar, H., & Zafar, A. (2016). Strategic Information System Planning: A Case Study of a Service Delivery Company, International Advanced Research Journal in Science, Engineering and Technology, 3 (5).

Albulescu M., Bibu N. (2020). Change Management Strategy and ITIL Implementation Process in an IT Company-Study Case. In: Prostean G., Lavios Villahoz J., Brancu L., Bakacsi G. (eds) Innovation in Sustainable Management and Entrepreneurship. SIM 2019. Springer Proceedings in Business and Economics. Springer, Cham, 611-621.

Alimama, M., Bertina, E., Crespi, N. (2017). ITIL perspective on enterprise social media. International Journal of Information Management, 37, 317-326.

Altameem, A.A., A.I., Aldress., & N.A., Alsaeed. (2014). Strategic Information Systems Planning (SISP). Proceedings of the World Congress on Engineering and Computer Science, San Francisco, USA.

and empirical test. Total Quality Management & Business Excellence Journal,8.

Antunes Steffen, L. A., Alves Mendonça, J. C., de Almeida, V. L. (2019), IT Service Management: Analysis and Proposition of the ITIL Model in a Brazilian Federal University, International Journal of Advanced Engineering Research and Science (IJAERS), 6 (4).

Asadi, Sadegh (1385). Providing an IT strategy model for Shahid Ahmad Kazemi Industries Group. (Master Thesis), Tehran, Malek Ashtar University of Technology.. [In Persian]

Awwad, M. E., Bello, B., and Abdullah, M. F. (2018). The Impact of Strategic Planning on The Use of Electronic Information System: Empirical Evidence from Jordanian Banks. International Journal of Accounting, Finance and Business (IJAFB), 3 (10), 15-31.

AXELOS. (2013). Develop, manage and operate qualifications in best practice. United Kingdom: Cabinet Office on behalf of Her Majesty’s Government (HMG).

Bagley, D. (2016). Information Technology Strategic Plan, Town of Nantucet, MA | MAY 2016.

Bai. Rong. Ji & Lee. Gwo. Guang,. (2003). Organizational Factors Influencing The Quality Of IS/ IT Strategic Planning Process, National Taiwan University of Science.

Balocco, R., Ciappini, A., & Rangone, A. (2013). ICT Governance: A Reference Framework. Information Systems Management, 30 (2), 150-167.

Baltzan, P., & Phillips, A. (2016). Business driven information systems. New York: McGraw Hill Education.

Barcelo-Valenzuela, M., Leal-Pompa C. M., & Sanchez-Schmitz, G. (2020). An IT Service Management Methodology for an Electoral Public Institution. 3rd International Conference on Information and Computer Technologies (ICICT), San Jose, CA, USA, 219-223.

Bechor, T., Neumann, S., Zuiran, M., & Glezer, C. (2010). A contingency model for estimating success of strategic information systems planning. Information & Management, 47 (2), 17-29.

Bin-Abbas, H., & Bakry, S. H. (2014). Assessment of IT governance in organizations: A simple integrated approach. Computers in Human Behavior, 32, 261-267.

Blumberg, M. (2016). Implementation of IT Service Management in Australia: Case Studies Focusing on Organisational Change Strategies. (PhD Thesis), University of Southern Queensland, Australia.

Blumberg, M., Cater-Steel, A., Rajaeian, M. M. and Soar, J. (2019). Effective organisational change to achieve successful ITIL implementation: Lessons learned from a multiple case study of large Australian firms. Journal of Enterprise Information Management, 32 (3), 496-516.

Brews, P., & Purohit, D. (2007). Strategic Planning in Unstable Environments. Long Range Planning, 40 (1), 64-79.

Brumec, J., & Vrcek, N. (2002). Strategic Planning of Information Systems (SPIS)- A Survey of Methodology. Journal of Computing and Information Technology,3, 225–231.

Bryson, J. M. (2011). Strategic planning for public and nonprofit organizations. (4th ed), Josseybass.

Cassidy, A. (2016). A practical guide to information systems strategic planning. New York: Auerbach Publications.

Ciesielska, M. (2017). Implementation of ITIL Service Lifecycle in Small and Medium-Sized Enterprises of Polish ICT Sector. Information Systems in Management, 6 (2) 85−96.

Clarke, S. (2001). Information Systems Strategic Management, An Integrated Approach. Routledge, Taylor & Francis Group, London & New York.

Contreras Hernández, L. L., Velásquez Pérez, T. & Castro Silva, H. F. (2019). Strategic planning model of information technology that allows alignment with the IT4+ model. 5th International Meeting of Technological Innovation.

Dahlberg, T. & Kivijarvi, H. (2006). An Integrated Framework for IT Governance and the Development and Validation of an Assessment Instrument. Paper presented at the the 39th Hawaii International Conference on System Sciences. January 04 - 07.

David, F.R. (2011). Strategic Management: Concepts and Cases, (13th ed). New Jersey: Prentice hall.

De Haes, S. & Van Grembergen, W. (2015). Enterprise governance of information technology. Switzerland: Springer.

De Hayes, D. H. (2017). Information Technology (IT) Strategic Plan 2017-2021, University of Rhode Island IT Strategic Governance Committee (ITGov) with the Collective Input from the URI Community.

Dohertya, N.F., Marples, C.G. and Suhaimib, A. (1999). The Relative Success of Alternative Approaches to Strategic Information Systems Planning: An Empirical Analysis. Journal of Strategic Information Systems, 8 (1), 263-283.

Dyson, R. (2004). Strategic development and SWOT analysis at the University of Warwick. European Journal of Operational Research, 631–640.

Earl, M. J. (1996). Experience in Strategic Information Systems Planning. MIS Quarterly, 17 (1), 1-24.

Eikebrokk T. R. & Iden, J. (2015). Strategizing IT service management through ITIL implementation: model

Fergerson, B. (2012). Key Stages of Strategic Information System Planning (SISP) Methods and Alignment to Strategic Management Planning Concepts, University of Oregon Applied Information Management Program.

Filho A. D. F., Paez M. L. A., & Goedert W. J. (2002). Strategic planning in public R&D organizations for agribusiness: Brazil and the United States of America. Technological Forecasting & Social Change (USA), 69 (8), 833-847.

Garbarino-Alberti, H. (2013). IT Governance and Human Resources Management: A Framework for SMEs. International Journal of Human Capital and Information Technology Professionals, 4 (3), 40-57.

Gross, L., (2017). Information Technology Strategic Plan 2017-2020, Federal Deposit Insurance Corporation.

Grover V., & Segars A. H. (2005). an empirical evaluation of stages of strategic information systems planning patterns of process design and effectiveness. Information & Management, 42 (1), 761-779.

Gunawan, H. (2019). Strategic Management for IT Services Using the Information Technology Infrastructure Library (ITIL) Framework. International Conference on Information Management and Technology (ICIMTech), Jakarta/Bali, Indonesia, 2019, pp. 362-366.

Gusmao U. F., & Setyohadi, D. B. (2017). Strategic planning for the information development of IPDC (Instituto Profissional De Canossa) library using TOGAF method. 5th International Conference on Cyber and IT Service Management (CITSM), Denpasar, 2017, pp. 1-6.

Hakim, M. M. (2017). Information System Strategic Planning in IS/IT Service Provider. Jurnal Ilmiah Penelitian dan Pembelajaran Informatika, 2 (2), 118-127.

Hamilton, G., Barbosa F. O., & Sandro-Ronaldo B. O. (2017). A Harmonization with CMMI-SVC Practices for the Implementation of the ITIL Service Design Coordination Process. Twelfth International Conference on Software Engineering Advances, October 8 - 12, 2017- Athens, Greece.

Hanafizadeh, P., Ghafoori, S. (2007). The Study of Success Key Factors in Strategic Planning of Information Systems in Investment Companies. Economics Research, 7 (26), 243-279. [InPersian]

Harani, N. H., Arry A. A., & Rolly M. A. (2018). Improving TOGAF ADM 9.1 Migration Planning Phase by ITIL V3 Service Transition. IOP Conf. Series: Journal of Physics: Conf. Series 1007 (2018), 012036.

Haydamack, C. D. (2008). Strategic Planning Processes for Information Technology. Business Process Trends, September 2008.

Hermanto A., & Kusnanto, G. (2017). Evaluation of the information technology system services for medium higher education based on ITIL (A case study of polytechnic XYZ), 4th International Conference on Computer Applications and Information Processing Technology (CAIPT), Kuta Bali, 2017, pp. 1-8.

Hoque, R., Hossin, E., & Khan, W. (2016). Strategic Information Systems Planning (SISP) Practices In Health Care Sectors Of Bangladesh, European Scientific Journal, 12 (6).

Hovelja, T., Rožanec, A., & Rupnik, R. (2010). Measuring the Success of the Strategic Information Systems Planning in Enterprises in Slovenia. Management,15, 25-46.

Iden, J., & Langeland, L. (2010). Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces. Information Systems Management, 27 (2), 103-112.

Kamariotou, M., & Kitsios, F. (2017). Information Systems Phases and Firm Performance: A Conceptual Framework. In Strategic Innovative Marketing (pp. 553-560). Basel: Springer International Publishing.

Khani, N. (2013). The Role of Organizational Information Systems Capabilities in Success of Strategic Information Systems Planning. PhD Thesis, University Technology Malaysia, Skoda, Johor, Malaysia.

Khani, N., Nor, Kh., & Bahrami, M. (2011). IS/IT capability and Strategic Information System Planning (SISP) Success. International Management Review, 7 (2).

Kitsios, F., & Kamariotou, M. (2018). Decision Support Systems and Strategic Planning: Information Technology and SMEs Performance. International Journal of Decision Support Systems, 3 (1/2), 53-70.

Kitsios, F., Kamariotou, M., & Manthou, V. (2019). Hospital Information Systems Planning: Strategic IT Alignment in Healthcare, In: Sakas, D. P. and D. K. Nasiopoulos (Eds.). Strategic Innovative Marketing, Springer Proceedings in Business and Economics, pp. 203-209.

Ko, D. & Fink, D. (2010). Information technology governance: an evaluation of the theory-practice gap. Corporate Governance, 10 (5), 662-674.

Konigsberg, Z. R. (2011). Information Technology Strategic Planning: Modeling. Analysis and Verification Of Business Process.

Lacković, I. D. (2013). Model for It Governance Assessment in Banks Based on Integration of Control Functions. Paper presented at the international conference of make learn. 19-21 Jun 2013. Zadar, Croatia.

Lederer A. L., & Sethi, V. (1996). Key Prescriptions for Strategic Information Systems Planning. Journal of Management Information Systems, 13 (3), 35-62.

Lestari, N. S., Mahardika, A. G., Sujana, A., Adinda, N. R., & Lie, I. D. (2019). Strategic Planning Information System Using Ward and Peppard Method with Anita Cassidy Method. 2nd International Conference on Advance & Scientific Innovation.

Lingyu, H. L. H., Bingwu, L. B. L., Ruiping, Y. R. Y., & Jianzhang, W. J. W. (2010). An IT Governance Framework of ERP System Implementation. International Conference on Computing, Control and Industrial Engineering (CCIE), 2, 432-435.

Lucio-Nieto, T., Colomo-Palacios, R., Soto-Acosta, P., Popa, S., & Amescua-Seco, A. (2012), Implementing an IT Service information management framework: The case of COTEMAR. International Journal of Information Management, 32, 589-594.

Manuputty, A. D. & Wijaya, A. F. (2013). Information System/Information Technology Strategic Planning in Order Information Technology Development Strategy Using TOGAF (The Open Group Architecture Framework) Methodology in Achieving World Class. University in Satya Wacana Christian University.

McCormack, L. J. (2015). Information Technology Strategic Plan 2015-2018, Department of Homeland Security.

McGee, R. (2006). Information technology (IT) strategic planning for libraries, Library Management, 27 (6/7), 470-485.

Meredith E. Forest, D., David, R. & Fred, D. R. (2009). The Quantitative Strategic Planning Matrix (QSPM) Applied To A Retail Computer Store. The Coastal Business Journal, 8 (1), 42-52.

Michael, S., Michael B., & S. Thomas, S. (2019). IT Service Management Frameworks Compared – Simplifying Service Portfolio Management. IFIP/IEEE Symposium on Integrated Network and Service Management (IM), Arlington, VA, USA, 2019, 421-427.

Mohamed, N. & Singh, J. K. A. P. G. (2012). A conceptual framework for information technology governance effectiveness in private organizations. Information Management & Computer Security, 20 (2), 88-106.

Monaghan, S. (2013). Information and Communication Technology Strategic Plan 2013 – 2016, Nevada County, CA.

Obwegeser N., Daniel, T. N. & Nicklas M. S. (2019), Continual Process Improvement for ITIL Service Operations: A Lean Perspective. Information Systems Management Journal, 36 (2), 141-167.

Olsen, J. B., & Eadie, C. D. (1982). The game plan: Governance with foresight. Washington, D.C.: The Council of State Planning Agencie.

Orta, E., & Ruiz, M. (2018). Met4ITIL: A Process Management and Simulation-based Method for Implementing ITIL. Computer Standards & Interfaces.

Palanisamy, R. (2006). Strategic information systems planning model for building flexibility and success. Industrial Management & Data Systems, 105 (1), 63-81.

Palilingan V. R. & Batmetan, J. R. (2017). Incident Management in Academic Information System using ITIL Framework. IOP Conf. Series: Materials Science and Engineering 306.

Peterson, R. (2004). Crafting Information Technology Governance. Information Systems Management, 21 (4), 7-22.

Pita, Z. (2007). Strategic Information Systems Planning (SISP) in Australia: Assessment and Measurement. A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy, School of Business Information Technology, Faculty of Business, RMIT University.

Pita, Z., Cheong, F., & Corbitt, B. (2010). Strategic Information Systems Planning (SISP): an Empirical Evaluation of adoption of Formal approaches to SISP in australian organizations. International Journal of Strategic Decision Sciences, 1 (2), 28-61.

Pouti, N., & Taghva M. R. (2020). Determining Organizational Maturity of Information Technology with Information Technology and Business Alignment Approach by Capability Maturity Model Integration and Best Practices of Information Technology Infrastructure Library; Case Study: Kermanshah Electric Power Distribution Company. Iranian Research Institute for Information Science and Technology , 35 (2), 519-552.[InPersian]

Pretorius, J. (2006). A Structured Methodology for Developing IT Strategy, Proceedings of the Conference on Information Technology in Tertiary Education, Pretoria, South Africa.

Raghunathan, B. & Raghunathan, T. S. (1994). Adoption of a Planning System Success Model to Information Systems Planning. Information Systems Research, 5 (3), 326-341.

Rangga, A. A., Setyohadi, D. B. & Santoso, A. J. (2017), Strategic Planning of Information System (Case Study: Ministry of Religious Affairs in Southwest Sumba). International Journal of Computer Engineering and Information Technology, 9 (7), 143-149.

Rezaei Dolatabadi, H., Kamali, A., & Yousefi, E. (2010). Effectiveness of strategic planning of information system in conditions of environmental uncertainty. 7^th International Conference on Strategic Management, Tehran. [InPersian]

Rezaei, E., Rostami, Y., Ghafouri, M., Fashkhorani, A., & Ahmadi, M. A. (2016). The infrastructure attitude to strategic planning of information technology in organizations. Marketing and Branding Research, 3, 97-108.

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Setiawan A. & Yulianto, E. (2017). Information System Strategic Planning Using IT Balanced Scorecard In Ward & Peppard Framework Model. International Journal of Engineering and Technology (IJET), 9 (3).

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Stewart, R., Moamed, S., & Daet, R. (2002). Strategic implementation of IT/IS projects in construction: a case study. Automation in Construction, 681–694.

Suroso, J. S., Harisno, Mauritsius, T., & Setyawan, A. (2018). Information System Strategic Planning for Department of Housing and Settlement Region in the Jakarta Provincial Government – Indonesia. MATEC Web of Conferences, 164, 01018.

Sweet, L. (2014). NASA Information Resources Management (IRM) Strategic Plan.Office of the Chief Information Officer.

Tadesse, D. (2017). Developing a Tailor IT Service Management Framework Based on ITIL Framework for IT Service Management Processes in Ethiopian Commercial Banks: The Case of BUNNA International Bank S.C., MS Thesis, Information Science, Addis Ababa University.

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Cassidy, A. (2016). A practical guide to information systems strategic planning. New York: Auerbach Publications.

Ciesielska, M. (2017). Implementation of ITIL Service Lifecycle in Small and Medium-Sized Enterprises of Polish ICT Sector. Information Systems in Management, 6 (2) 85−96.

Clarke, S. (2001). Information Systems Strategic Management, An Integrated Approach. Routledge, Taylor & Francis Group, London & New York.

Contreras Hernández, L. L., Velásquez Pérez, T. & Castro Silva, H. F. (2019). Strategic planning model of information technology that allows alignment with the IT4+ model. 5th International Meeting of Technological Innovation.

Dahlberg, T. & Kivijarvi, H. (2006). An Integrated Framework for IT Governance and the Development and Validation of an Assessment Instrument. Paper presented at the the 39th Hawaii International Conference on System Sciences. January 04 - 07.

David, F.R. (2011). Strategic Management: Concepts and Cases, (13th ed). New Jersey: Prentice hall.

De Haes, S. & Van Grembergen, W. (2015). Enterprise governance of information technology. Switzerland: Springer.

De Hayes, D. H. (2017). Information Technology (IT) Strategic Plan 2017-2021, University of Rhode Island IT Strategic Governance Committee (ITGov) with the Collective Input from the URI Community.

Dohertya, N.F., Marples, C.G. and Suhaimib, A. (1999). The Relative Success of Alternative Approaches to Strategic Information Systems Planning: An Empirical Analysis. Journal of Strategic Information Systems, 8 (1), 263-283.

Dyson, R. (2004). Strategic development and SWOT analysis at the University of Warwick. European Journal of Operational Research, 631–640.

Earl, M. J. (1996). Experience in Strategic Information Systems Planning. MIS Quarterly, 17 (1), 1-24.

Eikebrokk T. R. & Iden, J. (2015). Strategizing IT service management through ITIL implementation: model

Fergerson, B. (2012). Key Stages of Strategic Information System Planning (SISP) Methods and Alignment to Strategic Management Planning Concepts, University of Oregon Applied Information Management Program.

Filho A. D. F., Paez M. L. A., & Goedert W. J. (2002). Strategic planning in public R&D organizations for agribusiness: Brazil and the United States of America. Technological Forecasting & Social Change (USA), 69 (8), 833-847.

Garbarino-Alberti, H. (2013). IT Governance and Human Resources Management: A Framework for SMEs. International Journal of Human Capital and Information Technology Professionals, 4 (3), 40-57.

Gross, L., (2017). Information Technology Strategic Plan 2017-2020, Federal Deposit Insurance Corporation.

Grover V., & Segars A. H. (2005). an empirical evaluation of stages of strategic information systems planning patterns of process design and effectiveness. Information & Management, 42 (1), 761-779.

Gunawan, H. (2019). Strategic Management for IT Services Using the Information Technology Infrastructure Library (ITIL) Framework. International Conference on Information Management and Technology (ICIMTech), Jakarta/Bali, Indonesia, 2019, pp. 362-366.

Gusmao U. F., & Setyohadi, D. B. (2017). Strategic planning for the information development of IPDC (Instituto Profissional De Canossa) library using TOGAF method. 5th International Conference on Cyber and IT Service Management (CITSM), Denpasar, 2017, pp. 1-6.

Hakim, M. M. (2017). Information System Strategic Planning in IS/IT Service Provider. Jurnal Ilmiah Penelitian dan Pembelajaran Informatika, 2 (2), 118-127.

Hamilton, G., Barbosa F. O., & Sandro-Ronaldo B. O. (2017). A Harmonization with CMMI-SVC Practices for the Implementation of the ITIL Service Design Coordination Process. Twelfth International Conference on Software Engineering Advances, October 8 - 12, 2017- Athens, Greece.

Hanafizadeh, P., Ghafoori, S. (2007). The Study of Success Key Factors in Strategic Planning of Information Systems in Investment Companies. Economics Research, 7 (26), 243-279. [InPersian]

Harani, N. H., Arry A. A., & Rolly M. A. (2018). Improving TOGAF ADM 9.1 Migration Planning Phase by ITIL V3 Service Transition. IOP Conf. Series: Journal of Physics: Conf. Series 1007 (2018), 012036.

Haydamack, C. D. (2008). Strategic Planning Processes for Information Technology. Business Process Trends, September 2008.

Hermanto A., & Kusnanto, G. (2017). Evaluation of the information technology system services for medium higher education based on ITIL (A case study of polytechnic XYZ), 4th International Conference on Computer Applications and Information Processing Technology (CAIPT), Kuta Bali, 2017, pp. 1-8.

Hoque, R., Hossin, E., & Khan, W. (2016). Strategic Information Systems Planning (SISP) Practices In Health Care Sectors Of Bangladesh, European Scientific Journal, 12 (6).

Hovelja, T., Rožanec, A., & Rupnik, R. (2010). Measuring the Success of the Strategic Information Systems Planning in Enterprises in Slovenia. Management,15, 25-46.

Iden, J., & Langeland, L. (2010). Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces. Information Systems Management, 27 (2), 103-112.

Kamariotou, M., & Kitsios, F. (2017). Information Systems Phases and Firm Performance: A Conceptual Framework. In Strategic Innovative Marketing (pp. 553-560). Basel: Springer International Publishing.

Khani, N. (2013). The Role of Organizational Information Systems Capabilities in Success of Strategic Information Systems Planning. PhD Thesis, University Technology Malaysia, Skoda, Johor, Malaysia.

Khani, N., Nor, Kh., & Bahrami, M. (2011). IS/IT capability and Strategic Information System Planning (SISP) Success. International Management Review, 7 (2).

Kitsios, F., & Kamariotou, M. (2018). Decision Support Systems and Strategic Planning: Information Technology and SMEs Performance. International Journal of Decision Support Systems, 3 (1/2), 53-70.

Kitsios, F., Kamariotou, M., & Manthou, V. (2019). Hospital Information Systems Planning: Strategic IT Alignment in Healthcare, In: Sakas, D. P. and D. K. Nasiopoulos (Eds.). Strategic Innovative Marketing, Springer Proceedings in Business and Economics, pp. 203-209.

Ko, D. & Fink, D. (2010). Information technology governance: an evaluation of the theory-practice gap. Corporate Governance, 10 (5), 662-674.

Konigsberg, Z. R. (2011). Information Technology Strategic Planning: Modeling. Analysis and Verification Of Business Process.

Lacković, I. D. (2013). Model for It Governance Assessment in Banks Based on Integration of Control Functions. Paper presented at the international conference of make learn. 19-21 Jun 2013. Zadar, Croatia.

Lederer A. L., & Sethi, V. (1996). Key Prescriptions for Strategic Information Systems Planning. Journal of Management Information Systems, 13 (3), 35-62.

Lestari, N. S., Mahardika, A. G., Sujana, A., Adinda, N. R., & Lie, I. D. (2019). Strategic Planning Information System Using Ward and Peppard Method with Anita Cassidy Method. 2nd International Conference on Advance & Scientific Innovation.

Lingyu, H. L. H., Bingwu, L. B. L., Ruiping, Y. R. Y., & Jianzhang, W. J. W. (2010). An IT Governance Framework of ERP System Implementation. International Conference on Computing, Control and Industrial Engineering (CCIE), 2, 432-435.

Lucio-Nieto, T., Colomo-Palacios, R., Soto-Acosta, P., Popa, S., & Amescua-Seco, A. (2012), Implementing an IT Service information management framework: The case of COTEMAR. International Journal of Information Management, 32, 589-594.

Manuputty, A. D. & Wijaya, A. F. (2013). Information System/Information Technology Strategic Planning in Order Information Technology Development Strategy Using TOGAF (The Open Group Architecture Framework) Methodology in Achieving World Class. University in Satya Wacana Christian University.

McCormack, L. J. (2015). Information Technology Strategic Plan 2015-2018, Department of Homeland Security.

McGee, R. (2006). Information technology (IT) strategic planning for libraries, Library Management, 27 (6/7), 470-485.

Meredith E. Forest, D., David, R. & Fred, D. R. (2009). The Quantitative Strategic Planning Matrix (QSPM) Applied To A Retail Computer Store. The Coastal Business Journal, 8 (1), 42-52.

Michael, S., Michael B., & S. Thomas, S. (2019). IT Service Management Frameworks Compared – Simplifying Service Portfolio Management. IFIP/IEEE Symposium on Integrated Network and Service Management (IM), Arlington, VA, USA, 2019, 421-427.

Mohamed, N. & Singh, J. K. A. P. G. (2012). A conceptual framework for information technology governance effectiveness in private organizations. Information Management & Computer Security, 20 (2), 88-106.

Monaghan, S. (2013). Information and Communication Technology Strategic Plan 2013 – 2016, Nevada County, CA.

Obwegeser N., Daniel, T. N. & Nicklas M. S. (2019), Continual Process Improvement for ITIL Service Operations: A Lean Perspective. Information Systems Management Journal, 36 (2), 141-167.

Olsen, J. B., & Eadie, C. D. (1982). The game plan: Governance with foresight. Washington, D.C.: The Council of State Planning Agencie.

Orta, E., & Ruiz, M. (2018). Met4ITIL: A Process Management and Simulation-based Method for Implementing ITIL. Computer Standards & Interfaces.

Palanisamy, R. (2006). Strategic information systems planning model for building flexibility and success. Industrial Management & Data Systems, 105 (1), 63-81.

Palilingan V. R. & Batmetan, J. R. (2017). Incident Management in Academic Information System using ITIL Framework. IOP Conf. Series: Materials Science and Engineering 306.

Peterson, R. (2004). Crafting Information Technology Governance. Information Systems Management, 21 (4), 7-22.

Pita, Z. (2007). Strategic Information Systems Planning (SISP) in Australia: Assessment and Measurement. A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy, School of Business Information Technology, Faculty of Business, RMIT University.

Pita, Z., Cheong, F., & Corbitt, B. (2010). Strategic Information Systems Planning (SISP): an Empirical Evaluation of adoption of Formal approaches to SISP in australian organizations. International Journal of Strategic Decision Sciences, 1 (2), 28-61.

Pouti, N., & Taghva M. R. (2020). Determining Organizational Maturity of Information Technology with Information Technology and Business Alignment Approach by Capability Maturity Model Integration and Best Practices of Information Technology Infrastructure Library; Case Study: Kermanshah Electric Power Distribution Company. Iranian Research Institute for Information Science and Technology , 35 (2), 519-552.[InPersian]

Pretorius, J. (2006). A Structured Methodology for Developing IT Strategy, Proceedings of the Conference on Information Technology in Tertiary Education, Pretoria, South Africa.

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