مدلی برای بلوغ دولت الکترونیک 2.0: با تمرکز برکشورهای در حال توسعه

References

Avery, E. (2017). Public information officers’ social media monitoring during the Zika virus crisis, a global health threat surrounded by public uncertainty. Public Relations Review, 43, 468-476. https: //doi. org/10. 1016/j. pubrev. 2017. 02. 018.

Bertot, J. , Jaeger, P. , Munson, S. , & Glaisy, T. (2010). Social media Technology and government transparency. Computer, 43 (11) , 53–59.

Bertot, J. , Jaeger, P. , & Hansen, D. (2012). The impact of polices on government social media usage: Issues, challenges and recommendations. Government Information Quarterly, 29, 30-40. https: //doi. org/10. 1016/j. giq. 2011. 04. 004.

Bonson, E. , Perea, D. , & Bednarova, M. (2019). Twitter as a tool for citizen engagement: An empirical study of the Andalusian municipalities. Government Information Quarterly, 36 (3) , 480-489. https: //doi. org/10. 1016/j. giq. 2019. 03. 001.

Bonson, E. , Torres, l. , Royo, s. , & Flores, f. (2012). Local e-government 2. 0: Social media and corporate transparency in municipalities. Government Information Quarterly, 29, 123–132. https: //doi. org/10. 1016/j. giq. 2011. 10. 001.

Chen, J. , & shen, X. L. (2015). Consumers' decisions in social commerce context: An empirical investigation. Decision Support Systems, 79, 55-64. https: //doi. org/10. 1016/j. dss. 2015. 07. 012.

Chen, Q. , Min, C. , Zhang, W. , Wang, G. , Ma, X. , & Evans, R. (2020). Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis. Computers in Human Behavior, 110,106380. https: //doi. org/10. 1016/j. chb. 2020. 106380.

Chun, S. , & Luna-Reyes, L. (2012). Social media in government. Government Information Quarterly, 29 (4) , 441-445.

Chun, S. , Shulman, S. , Sandoval, R. , & Hovy, E. (2010). Government 2. 0: Making Connections between citizens, data and government. Information Policy, 15, 1-9. https: //doi. org/10. 3233/IP-2010-0205.

Criado, J. , Sandoval-Almazan, R. , & Gill-Garcia, G. (2013). Government innovation through social media. Government Information Quarterly, 30 (4) , 319-326. https: //doi. org/10. 1016/j. giq. 2013. 10. 003.

Criado, J. , Rojas-Martin, F. , & Gil-Garcia, I. (2017). Enacting social media success in local public administrations an empirical analysis of organizational, institutional, and contextual factors. International Journal of Public Sector Management, 30 (1) , 31-47. https: //doi. org/10. 1108/IJPSM-03-2016-0053.

Cromer, C. (2010). Understanding Web 2. 0's influences on public e-services: A protection motivation perspective. Innovation: Management. Policy & Practice, 12, 192–205. https: //doi. org/10. 5172/impp. 12. 2. 192.

Delahaye Paine, K. (2011). Measure What Matters: Online Tools for Understanding Customers, Social Media, Engagement, and Key Relationships. Hoboken: Wiley.

Dong, X. , & Wang, T. (2018). Social tie formation in Chinese online social commerce: the role of IT affordances. International Journal of Information Management, 42, 49-64. https: //doi. org/10. 1016/j. ijinfomgt. 2018. 06. 002.

Dorris, M. (2008). Service transformation in government. The Public Manager, 25–28.

Drissa, O. , Melloulib, S. , & Trabelsi, Z. (2019). From citizens to government policy-makers: Social media data analysis. Government Information Quarterly, 36 (3) , 560-570. https: //doi. org/10. 1016/j. giq. 2019. 05. 002.

Geyer, S. , & Krumay, B. (2015). Development of a social media maturity model-a grounded theory approach. 48th Hawaii International Conference. System Sciences (HICSS).

Golbeck, J. , Grimes, J. , & Rogers, A. (2010). Twitter use by the U. S. Congress. Journal of the American Society for Information Science and Technology, 61 (8) , 1612-1621. https: //doi. org/10. 1002/asi. 21344.

Graham, M. , Avery, E. , & Park, S. (2015). The role of social media in local government crisis communications. Public Relations Review, 41, 386–394. https: //doi. org/10. 1016/j. pubrev. 2015. 02. 001.

Guo, J. , Liu, Z. , & Liu, Y. (2016). Key success factors for the launch of government social media platform: Identifying the formation mechanism of continuance intention. Computers in Human Behavior, 55, 750-763. https: //doi. org/10. 1016/j. chb. 2015. 10. 004.

Han, H. , Xu, H. , & chen, H. (2018). Social commerce: A systematic review and data synthesis. Electronic Commerce Research and Applications, 30, 38-50. https: //doi. org/10. 1016/j. elerap. 2018. 05. 005.

Jaeger, P. , & Bertot, J. (2010). Transparency and technological change: Ensuring equal and sustained public access to government information. Government Information Quarterly, 27 (4) , 371-376. https: //doi. org/10. 1016/j. giq. 2010. 05. 003.

Jami pour, M. , & Jafari, S. (2018). Toward a maturity model for the application of social media in healthcare: The health 2. 0 roadmap. Online Information Review,43 (3) , 404-425. https: //doi. org/10. 1108/OIR-02-2018-0038.

Khan, G. (2014). the Government 2. 0 Utilization Model and Implementation Scenarios. Information Development online first, 31 (2) , 135-149. https: //doi. org/10. 1177/0266666913502061.

Kulpa, M. , & Johnson, K. (2008). Interpreting the CMMI (R): A Process Improvement Approach (2nd ed.). Auerbach Publications.

Kuzma, J. (2010). Asian government usage of Web 2. 0 social media. European Journal e-Practice, 9,1-13.

Lee, G. , & Kwak, Y. (2012). An open government maturity model for social media based public engagement. Government Information Quarterly, 29 (4) , 495-403. https: //doi. org/10. 1016/j. giq. 2012. 06. 001.

Linder, D. (2012). From e-government to we-government: Defining a typology for citizen coproduction in the age of social media. Government Information Quarterly, 29 (4) , 446–454. https: //doi. org/10. 1016/j. giq. 2012. 06. 003.

Luna, S. , & Pennock, M. (2018). Social media applications and emergency management: A literature review and research agenda. International Journal of Disaster Risk Reduction, 28, 565-577. https: //doi. org/10. 1016/j. ijdrr. 2018. 01. 006.

Mergel, I. (2012). The social media innovation challenge in the public sector. Information Polity, 17, 281–292. https: //doi. org/10. 3233/IP-2012-000281.

Maresh-Fuehrer, M. , & Smith, R. (2015). Social media mapping innovations for crisis prevention, response, and evaluation. Computers in Human Behavior,54, 1-10. https: //doi. org/10. 1016/j. chb. 2015. 08. 041.

Mergel, I. (2013). A framework for interpreting social media interactions in the public sector. Government Information Quarterly, 30 (4) , 327–334. https: //doi. org/10. 1016/j. giq. 2013. 05. 015.

Mergel, I. , & Bretschneider, S. (2013). A Three-Stage Adoption Process for Social Media Use in Government. Public Administration Review, 73 (3) , 390-400. https: //doi. org/10. 1111/puar. 12021.

Mio, A. (2009). Government 2. 0: Gartner Definition. Columbia: Gartner Research.

Nam, T. (2012). Suggesting frameworks of citizen-sourcing via Government 2. 0. Government Information Quarterly, 29 (1) , 12-20. https: //doi. org/10. 1016/j. giq. 2011. 07. 005.

Ngaia, E. , Spencer, S. , & Moon, K. (2015). Social media research: Theories, constructs, and conceptual frameworks. International Journal of Information Management, 35 (1) , 33-44. https: //doi. org/10. 1016/j. ijinfomgt. 2014. 09. 004.

Oliveira, L. , & Figueira, A. (2015). Benchmarking analysis of social media strategies in the higher education sector. Procedia Computer Science, 64 (22) , 779-786. https: //doi. org/10. 1016/j. procs. 2015. 08. 628.

Paek, H. , Hove, T. , Jung, Y. , & Cole, R. (2013). Engagement across three social media platforms: An exploratory study of a cause-related PR campaign. Public Relations Review, 39 (5) , 529-533. https: //doi. org/10. 1016/j. pubrev. 2013. 09. 013.

Panagiotopoulos, P. , Ziaee Bigdeli, A. , & Sams, S. (2014). Citizen–government collaboration on social media: The case of Twitter in the 2011 riots in England. Government Information Quarterly, 31 (3) , 349–357. https: //doi. org/10. 1016/j. giq. 2013. 10. 014.

Park, m. , Choi, H. , Kim, S. , & Rho, J. (2015). Trust in government social media service and citizen’s patronage behavior. Telematics and Informatics, 32 (4) , 629–641. https: //doi. org/10. 1016/j. tele. 2015. 02. 006.

picazo-vela, s. , gutierrez-martinez, I. , & luna-reyes, L. (2012). Understanding risks, benefits, and strategic alternatives of social media applications in the public sector. government information quarterly, 29 (4) , 504-511. https: //doi. org/10. 1016/j. giq. 2012. 07. 002.

Safko, L. (2012). The Social Media Bible: Tactics, Tools, and Strategies for Business Success. Hoboken: willy.

Saroj, A. , & Pal, S. (2020). Use of social media in crisis management: A survey. International Journal of Disaster Risk Reduction, 48, https: //doi. org/10. 1016/j. ijdrr. 2020. 101584.

Schwalji, W. , & Aradi, W. (2013). an Arab open government maturity model for social media engagement: Tahseen Consulting. Available at http: //dx. doi. org/10. 2139/ssrn. 2276717.

Singaraju, S. , Nguyen, Q. , Niininen, O. , & Sullivan-Mort, G. (2016). Social media and value co creation in multi-stakeholder systems: a resource integration approach. Industrial Marketing Management, 54, 44-55. https: //doi. org/10. 1016/j. indmarman. 2015. 12. 009.

Sivarajah, U. , Irani, Z. , & Weerakkody, V. (2015). Evaluating the use and impact of Web 2. 0 technologies in Local government. Government Information Quarterly, 32 (4) , 473-487. https: //doi. org/10. 1016/j. giq. 2015. 06. 004.

Snead, J. (2013). Social media use in the U. S. Executive branch. Government Information Quarterly, 30 (1) , 56–63. https: //doi. org/10. 1016/j. giq. 2012. 09. 001.

Spence, P. , Lachlan, K. , & Rainear, A. (2015). Social media and crisis research: Data collection and directions. Computers in Human Behavior, 54, 1-6. https: //doi. org/10. 1016/j. chb. 2015. 08. 045.

Sun, P. , Ku, C. , & Shih, D. (2015). An implementation framework for E-Government 2. 0. Telematics and Informatics, 32 (3) , 504-520. https: //doi. org/10. 1016/j. tele. 2014. 12. 003.

Valdes, G. , Solar, M. , Astudillo, H. , Iribarren, M. , Concha, G. , & Visconti, M. (2011). Conception, development and implementation of an e-Government maturity model in public agencies. Government Information Quarterly, 28 (2) , 176-187. https: //doi. org/10. 1016/j. giq. 2010. 04. 007.

Van looy, A. (2016). Social Media Management: Technologies and Strategies for Creating Business. springer.

Wang, W. , Chen, R. , Ou, C. , & Ren, J. (2019). Media or Message, which is the King in Social Commerce: An Empirical Study of Participants’ Intention to Repost Marketing Messages on Social Media. Computers in Human Behavior, 93, 176-191. https: //doi. org/10. 1016/j. chb. 2018. 12. 007.

Yi, M. , Oh, S. , & Kim, S. (2013). Comparison of social media use for the U. S. and the Korean governments. Government Information Quarterly, 30 (1) , 310-317. https: //doi. org/10. 1016/j. giq. 2013. 01. 004.

Zhao, Y. , & Fan, B. (2018). Exploring open government data capacity of government agency: Based on the resource-based theory. Government Information Quarterly, 35 (1) , 1-12. https: //doi. org/10. 1016/j. giq. 2018. 01. 002.

Zheng, L. , & Zheng, T. (2014). Innovation through social media in the public sector: Information and interaction. Government Information Quarterly, 31 (1) , 106–117. https: //doi. org/10. 1016/j. giq. 2014. 01. 011.

References [ In Persian]

Ebadi, N. , & Pirnejad, A. (2014). E-Governance in Municipalities: Studying the Iranian Municipalities’ Portals. Journal of Public Administration, 6 (2) , 288-265. doi:10.22059/JIPA.2014.50766 [In Persian].

Khademi, S. M. , Khademi, S. R. (2021). Designing a Model for Measuring E-Government Maturity (Case Study: Lorestan Governor Department). Public organization management, 9 (4). doi:10. 30473/IPOM 2021. 56090. 4254. [In Persian].

Safari, H, Khoshsima, G. , Mohammadian, A. , Moslehi, A. , Haki, K. , Farazmand, E. , & Tamizi, A. (2004). Maturity model of e-government of the Ministry of Commerce of Iran. Journal of Management Knowledge, 16 (1) , 78-53. [In Persian].

Saghafi, F. , Nasser Islami, F. , Ali Jarban, M. (2010). Customized Mobile-Government Maturity Model. Journal of Science and Technology Policy, 3 (2) , 64-46. doi: 20.1001.1.20080840.1389.3.2.5.7 [In Persian].

Taghavifard, M. T. , Ghorbanizadeh, V. & Hejazinia, R. (2020). A Pattern for the Requirements of Establishing Government Services in the Context of Social Media: e-Government 2. 0. Public Management Research, 12 (46) , 170-146. doi:10.22111/JMR.2020.31326.4741 [In Persian].

 Taghva, M. R. , Taghavifard, M. T. , Moeini, A. & Zein al-Dini, M. R. (2017). A Smart Government Model: Dimensions of Smart Government Using Meta-Synthesis Method. Quarterly Journal of BI Management Studies, 21, 168-131. doi: 10.22054/IMS.2018.8515 [ In Persian]

‌

 

 

‌ ‌استناد به این مقاله: تقوی‌فرد، محمدتقی.، حجازی نیا، رویا. (1400). مدلی برای بلوغ دولت الکترونیک 0, 2: با تمرکز بر کشورهای درحال‌توسعه، مطالعات مدیریت کسب وکار هوشمند، 10(38)، 1-36.

DOI: 10.22054/ims.2021.61644.1993

 Journal of Business Intelligence Management Studies is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License..vv

References

Avery, E. (2017). Public information officers’ social media monitoring during the Zika virus crisis, a global health threat surrounded by public uncertainty. Public Relations Review, 43, 468-476. https: //doi. org/10. 1016/j. pubrev. 2017. 02. 018.

Bertot, J. , Jaeger, P. , Munson, S. , & Glaisy, T. (2010). Social media Technology and government transparency. Computer, 43 (11) , 53–59.

Bertot, J. , Jaeger, P. , & Hansen, D. (2012). The impact of polices on government social media usage: Issues, challenges and recommendations. Government Information Quarterly, 29, 30-40. https: //doi. org/10. 1016/j. giq. 2011. 04. 004.

Bonson, E. , Perea, D. , & Bednarova, M. (2019). Twitter as a tool for citizen engagement: An empirical study of the Andalusian municipalities. Government Information Quarterly, 36 (3) , 480-489. https: //doi. org/10. 1016/j. giq. 2019. 03. 001.

Bonson, E. , Torres, l. , Royo, s. , & Flores, f. (2012). Local e-government 2. 0: Social media and corporate transparency in municipalities. Government Information Quarterly, 29, 123–132. https: //doi. org/10. 1016/j. giq. 2011. 10. 001.

Chen, J. , & shen, X. L. (2015). Consumers' decisions in social commerce context: An empirical investigation. Decision Support Systems, 79, 55-64. https: //doi. org/10. 1016/j. dss. 2015. 07. 012.

Chen, Q. , Min, C. , Zhang, W. , Wang, G. , Ma, X. , & Evans, R. (2020). Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis. Computers in Human Behavior, 110,106380. https: //doi. org/10. 1016/j. chb. 2020. 106380.

Chun, S. , & Luna-Reyes, L. (2012). Social media in government. Government Information Quarterly, 29 (4) , 441-445.

Chun, S. , Shulman, S. , Sandoval, R. , & Hovy, E. (2010). Government 2. 0: Making Connections between citizens, data and government. Information Policy, 15, 1-9. https: //doi. org/10. 3233/IP-2010-0205.

Criado, J. , Sandoval-Almazan, R. , & Gill-Garcia, G. (2013). Government innovation through social media. Government Information Quarterly, 30 (4) , 319-326. https: //doi. org/10. 1016/j. giq. 2013. 10. 003.

Criado, J. , Rojas-Martin, F. , & Gil-Garcia, I. (2017). Enacting social media success in local public administrations an empirical analysis of organizational, institutional, and contextual factors. International Journal of Public Sector Management, 30 (1) , 31-47. https: //doi. org/10. 1108/IJPSM-03-2016-0053.

Cromer, C. (2010). Understanding Web 2. 0's influences on public e-services: A protection motivation perspective. Innovation: Management. Policy & Practice, 12, 192–205. https: //doi. org/10. 5172/impp. 12. 2. 192.

Delahaye Paine, K. (2011). Measure What Matters: Online Tools for Understanding Customers, Social Media, Engagement, and Key Relationships. Hoboken: Wiley.

Dong, X. , & Wang, T. (2018). Social tie formation in Chinese online social commerce: the role of IT affordances. International Journal of Information Management, 42, 49-64. https: //doi. org/10. 1016/j. ijinfomgt. 2018. 06. 002.

Dorris, M. (2008). Service transformation in government. The Public Manager, 25–28.

Drissa, O. , Melloulib, S. , & Trabelsi, Z. (2019). From citizens to government policy-makers: Social media data analysis. Government Information Quarterly, 36 (3) , 560-570. https: //doi. org/10. 1016/j. giq. 2019. 05. 002.

Geyer, S. , & Krumay, B. (2015). Development of a social media maturity model-a grounded theory approach. 48th Hawaii International Conference. System Sciences (HICSS).

Golbeck, J. , Grimes, J. , & Rogers, A. (2010). Twitter use by the U. S. Congress. Journal of the American Society for Information Science and Technology, 61 (8) , 1612-1621. https: //doi. org/10. 1002/asi. 21344.

Graham, M. , Avery, E. , & Park, S. (2015). The role of social media in local government crisis communications. Public Relations Review, 41, 386–394. https: //doi. org/10. 1016/j. pubrev. 2015. 02. 001.

Guo, J. , Liu, Z. , & Liu, Y. (2016). Key success factors for the launch of government social media platform: Identifying the formation mechanism of continuance intention. Computers in Human Behavior, 55, 750-763. https: //doi. org/10. 1016/j. chb. 2015. 10. 004.

Han, H. , Xu, H. , & chen, H. (2018). Social commerce: A systematic review and data synthesis. Electronic Commerce Research and Applications, 30, 38-50. https: //doi. org/10. 1016/j. elerap. 2018. 05. 005.

Jaeger, P. , & Bertot, J. (2010). Transparency and technological change: Ensuring equal and sustained public access to government information. Government Information Quarterly, 27 (4) , 371-376. https: //doi. org/10. 1016/j. giq. 2010. 05. 003.

Jami pour, M. , & Jafari, S. (2018). Toward a maturity model for the application of social media in healthcare: The health 2. 0 roadmap. Online Information Review,43 (3) , 404-425. https: //doi. org/10. 1108/OIR-02-2018-0038.

Khan, G. (2014). the Government 2. 0 Utilization Model and Implementation Scenarios. Information Development online first, 31 (2) , 135-149. https: //doi. org/10. 1177/0266666913502061.

Kulpa, M. , & Johnson, K. (2008). Interpreting the CMMI (R): A Process Improvement Approach (2nd ed.). Auerbach Publications.

Kuzma, J. (2010). Asian government usage of Web 2. 0 social media. European Journal e-Practice, 9,1-13.

Lee, G. , & Kwak, Y. (2012). An open government maturity model for social media based public engagement. Government Information Quarterly, 29 (4) , 495-403. https: //doi. org/10. 1016/j. giq. 2012. 06. 001.

Linder, D. (2012). From e-government to we-government: Defining a typology for citizen coproduction in the age of social media. Government Information Quarterly, 29 (4) , 446–454. https: //doi. org/10. 1016/j. giq. 2012. 06. 003.

Luna, S. , & Pennock, M. (2018). Social media applications and emergency management: A literature review and research agenda. International Journal of Disaster Risk Reduction, 28, 565-577. https: //doi. org/10. 1016/j. ijdrr. 2018. 01. 006.

Mergel, I. (2012). The social media innovation challenge in the public sector. Information Polity, 17, 281–292. https: //doi. org/10. 3233/IP-2012-000281.

Maresh-Fuehrer, M. , & Smith, R. (2015). Social media mapping innovations for crisis prevention, response, and evaluation. Computers in Human Behavior,54, 1-10. https: //doi. org/10. 1016/j. chb. 2015. 08. 041.

Mergel, I. (2013). A framework for interpreting social media interactions in the public sector. Government Information Quarterly, 30 (4) , 327–334. https: //doi. org/10. 1016/j. giq. 2013. 05. 015.

Mergel, I. , & Bretschneider, S. (2013). A Three-Stage Adoption Process for Social Media Use in Government. Public Administration Review, 73 (3) , 390-400. https: //doi. org/10. 1111/puar. 12021.

Mio, A. (2009). Government 2. 0: Gartner Definition. Columbia: Gartner Research.

Nam, T. (2012). Suggesting frameworks of citizen-sourcing via Government 2. 0. Government Information Quarterly, 29 (1) , 12-20. https: //doi. org/10. 1016/j. giq. 2011. 07. 005.

Ngaia, E. , Spencer, S. , & Moon, K. (2015). Social media research: Theories, constructs, and conceptual frameworks. International Journal of Information Management, 35 (1) , 33-44. https: //doi. org/10. 1016/j. ijinfomgt. 2014. 09. 004.

Oliveira, L. , & Figueira, A. (2015). Benchmarking analysis of social media strategies in the higher education sector. Procedia Computer Science, 64 (22) , 779-786. https: //doi. org/10. 1016/j. procs. 2015. 08. 628.

Paek, H. , Hove, T. , Jung, Y. , & Cole, R. (2013). Engagement across three social media platforms: An exploratory study of a cause-related PR campaign. Public Relations Review, 39 (5) , 529-533. https: //doi. org/10. 1016/j. pubrev. 2013. 09. 013.

Panagiotopoulos, P. , Ziaee Bigdeli, A. , & Sams, S. (2014). Citizen–government collaboration on social media: The case of Twitter in the 2011 riots in England. Government Information Quarterly, 31 (3) , 349–357. https: //doi. org/10. 1016/j. giq. 2013. 10. 014.

Park, m. , Choi, H. , Kim, S. , & Rho, J. (2015). Trust in government social media service and citizen’s patronage behavior. Telematics and Informatics, 32 (4) , 629–641. https: //doi. org/10. 1016/j. tele. 2015. 02. 006.

picazo-vela, s. , gutierrez-martinez, I. , & luna-reyes, L. (2012). Understanding risks, benefits, and strategic alternatives of social media applications in the public sector. government information quarterly, 29 (4) , 504-511. https: //doi. org/10. 1016/j. giq. 2012. 07. 002.

Safko, L. (2012). The Social Media Bible: Tactics, Tools, and Strategies for Business Success. Hoboken: willy.

Saroj, A. , & Pal, S. (2020). Use of social media in crisis management: A survey. International Journal of Disaster Risk Reduction, 48, https: //doi. org/10. 1016/j. ijdrr. 2020. 101584.

Schwalji, W. , & Aradi, W. (2013). an Arab open government maturity model for social media engagement: Tahseen Consulting. Available at http: //dx. doi. org/10. 2139/ssrn. 2276717.

Singaraju, S. , Nguyen, Q. , Niininen, O. , & Sullivan-Mort, G. (2016). Social media and value co creation in multi-stakeholder systems: a resource integration approach. Industrial Marketing Management, 54, 44-55. https: //doi. org/10. 1016/j. indmarman. 2015. 12. 009.

Sivarajah, U. , Irani, Z. , & Weerakkody, V. (2015). Evaluating the use and impact of Web 2. 0 technologies in Local government. Government Information Quarterly, 32 (4) , 473-487. https: //doi. org/10. 1016/j. giq. 2015. 06. 004.

Snead, J. (2013). Social media use in the U. S. Executive branch. Government Information Quarterly, 30 (1) , 56–63. https: //doi. org/10. 1016/j. giq. 2012. 09. 001.

Spence, P. , Lachlan, K. , & Rainear, A. (2015). Social media and crisis research: Data collection and directions. Computers in Human Behavior, 54, 1-6. https: //doi. org/10. 1016/j. chb. 2015. 08. 045.

Sun, P. , Ku, C. , & Shih, D. (2015). An implementation framework for E-Government 2. 0. Telematics and Informatics, 32 (3) , 504-520. https: //doi. org/10. 1016/j. tele. 2014. 12. 003.

Valdes, G. , Solar, M. , Astudillo, H. , Iribarren, M. , Concha, G. , & Visconti, M. (2011). Conception, development and implementation of an e-Government maturity model in public agencies. Government Information Quarterly, 28 (2) , 176-187. https: //doi. org/10. 1016/j. giq. 2010. 04. 007.

Van looy, A. (2016). Social Media Management: Technologies and Strategies for Creating Business. springer.

Wang, W. , Chen, R. , Ou, C. , & Ren, J. (2019). Media or Message, which is the King in Social Commerce: An Empirical Study of Participants’ Intention to Repost Marketing Messages on Social Media. Computers in Human Behavior, 93, 176-191. https: //doi. org/10. 1016/j. chb. 2018. 12. 007.

Yi, M. , Oh, S. , & Kim, S. (2013). Comparison of social media use for the U. S. and the Korean governments. Government Information Quarterly, 30 (1) , 310-317. https: //doi. org/10. 1016/j. giq. 2013. 01. 004.

Zhao, Y. , & Fan, B. (2018). Exploring open government data capacity of government agency: Based on the resource-based theory. Government Information Quarterly, 35 (1) , 1-12. https: //doi. org/10. 1016/j. giq. 2018. 01. 002.

Zheng, L. , & Zheng, T. (2014). Innovation through social media in the public sector: Information and interaction. Government Information Quarterly, 31 (1) , 106–117. https: //doi. org/10. 1016/j. giq. 2014. 01. 011.

References [ In Persian]

Ebadi, N. , & Pirnejad, A. (2014). E-Governance in Municipalities: Studying the Iranian Municipalities’ Portals. Journal of Public Administration, 6 (2) , 288-265. doi:10.22059/JIPA.2014.50766 [In Persian].

Khademi, S. M. , Khademi, S. R. (2021). Designing a Model for Measuring E-Government Maturity (Case Study: Lorestan Governor Department). Public organization management, 9 (4). doi:10. 30473/IPOM 2021. 56090. 4254. [In Persian].

Safari, H, Khoshsima, G. , Mohammadian, A. , Moslehi, A. , Haki, K. , Farazmand, E. , & Tamizi, A. (2004). Maturity model of e-government of the Ministry of Commerce of Iran. Journal of Management Knowledge, 16 (1) , 78-53. [In Persian].

Saghafi, F. , Nasser Islami, F. , Ali Jarban, M. (2010). Customized Mobile-Government Maturity Model. Journal of Science and Technology Policy, 3 (2) , 64-46. doi: 20.1001.1.20080840.1389.3.2.5.7 [In Persian].

Taghavifard, M. T. , Ghorbanizadeh, V. & Hejazinia, R. (2020). A Pattern for the Requirements of Establishing Government Services in the Context of Social Media: e-Government 2. 0. Public Management Research, 12 (46) , 170-146. doi:10.22111/JMR.2020.31326.4741 [In Persian].

 Taghva, M. R. , Taghavifard, M. T. , Moeini, A. & Zein al-Dini, M. R. (2017). A Smart Government Model: Dimensions of Smart Government Using Meta-Synthesis Method. Quarterly Journal of BI Management Studies, 21, 168-131. doi: 10.22054/IMS.2018.8515 [ In Persian]

‌