| تعداد نشریات | 60 |
| تعداد شمارهها | 2,060 |
| تعداد مقالات | 16,633 |
| تعداد مشاهده مقاله | 44,527,751 |
| تعداد دریافت فایل اصل مقاله | 25,211,064 |
Improving Mobile Government Service Delivery in Iran: Analysis of Experts | ||
| International Journal of Digital Content Management | ||
| مقاله 11، دوره 6، شماره 10، فروردین 2025، صفحه 251-275 اصل مقاله (1.17 M) | ||
| نوع مقاله: Original Article | ||
| شناسه دیجیتال (DOI): 10.22054/dcm.2023.76150.1218 | ||
| نویسندگان | ||
| Elia Borhanzadeh1؛ Reza Vaezi* 2؛ Habibollah Roodsaz3؛ Ghodsi Bayat4 | ||
| 1Ph.D. Student in Public Administration, Department of Public Administration, Allameh Tabataba'i University, Tehran, Iran | ||
| 2Professor, Department of Public Administration, Allameh Tabataba'i University, Tehran, Iran | ||
| 3Associate Professor, Department of Public Administration, Allameh Tabataba'i University, Tehran, Iran | ||
| 4Assistant Professor, Department of Communication Science, Alameh Tabataba'i University, Tehran, Iran | ||
| چکیده | ||
| Purpose: The present study aimed to improve the quality of delivering government services by identifying the main components of the personalization of the m-government in Iran. Method: Qualitative approach and exploratory research is applied. Data is gathered by targeted sampling and semi-structured interviews. Thematic analysis technique was used to analyze the interviews. Findings: The research findings indicate that the personalization of mobile government in Iran includes five main themes and 16 sub-themes including social factors (e-services, e-participation), e-factors (productivity, policy making), managerial factors (accountability, human capital, transparency), political factors (e-legislation, information technology infrastructure), cultural factors (e-support, e-learning). Conclusion: Experts emphasized on managerial factors like accountability and transparency of government activities. Also cultural factors are very important as digital literacy of society is very important in this regard. On the other hand regular review and update of current laws of ICT infrastructures and security policies should be considered as important by government. Also targeted filtering by personal information will make citizens more satisfied to receive updated information and related services based on their needs and preferences. | ||
| کلیدواژهها | ||
| Electronic Government؛ Personalization؛ Public Services؛ Mobile Government | ||
| مراجع | ||
|
Abu Bakar, N., Abdul Rahman, A. & Nuzly Abdull Hamed, H. (2017). M-Government: Benefits and its Key Attributes for Personalized Services. Pacific Asia Conference PACIS. Proceedings. 245.
Ahmad, S.Z.& Khalid, Kh. (2017). The adoption of M-government services from the user’s perspectives: Empirical evidence from the United Arab Emirates. International Journal of Information Management. 37, 367–379.
Al Amri, S. (2018). User-Centric Factors Affecting the Adoption of M-government: The Case of Oman. PhD thesis. Department of Electronic and Computer
Albesher, S. (2016). Civic engagement with traditional government and mobile government: comparing rural to urban citizens in Saudi Arabia. Graduate Theses and Dissertations.
Al-Hubaishi, H., Ahmad, S. & Hussain, M. (2016). Exploring mobile government from the service quality perspective. Journal of Enterprise Information Management Vol. 30, No. 1, PP. 4-16.
Almuraqab, N., Jasimuddin, S., & Mansoor, V. (2017). Mobile government (mGovernment) Adoption factors in the UAE: A conceptual Framework based on UTAUT. International Journal of Engineering Technology, Management and Applied Sciences.
Alsarraf, H. A., Aljazzaf, S., & Ashkanani, A. M. (2022). Do you see my effort? An investigation of the relationship between e-government service quality and trust in government. Transforming Government: People, Process and Policy, 17(1), 116.
Alvani, M. & Hosseini, S. (2013). Reflection on the theoretical foundations, concepts and models of institutional trust. Journal of Educational Measurement and Evaluation Studies. No. 4. [In Persian]
Ambira, C. M., Kemoni, H. N., & Ngulube, P. (2019). A framework for electronic records management in support of e-government in Kenya. Records Management Journal, 29(3), 305-319.
Blom, P. P., & Uwizeyimana, D. E. (2020). Assessing the effectiveness of e-government and e-governance in South Africa: During national lockdown 2020. Research in World Economy, 11(5), 208-219.
Camilleri, M. A. (2019). The online users’ perceptions toward electronic government services. Journal of Information, Communication and Ethics in Society, 18(2), 221.
Chohan, S. R., & Hu, G. (2020). Strengthening digital inclusion through e-government: cohesive ICT training programs to intensify digital competency. Information Technology for Development, 28(1), 16-38.
Danaei Fard, H. (2003). Imperatives of the Information and Communication Technology Era: Theorizing in Public Administration. Management Knowledge, No. 64, 79-61. [In Persian]
Fernández, L. Á. V., Fernández, Y. O., Hidalgo, C. V. S., Aliaga, J. C. C., & Guillén, D. F. (2023). E-Government and its Development in the Region: Challenges. International Journal of Professional Business Review: Int. J. Prof. Bus. 8(1), 11.
Iong, K. Y., & Phillips, J. O. (2022). Examining the impact of behavioral factors on the intention of adopting E-government services: An empirical study on the hard-to-reach groups in Macao SAR, China. Technology in Society, 71, 102107.
Khan, A., Krishnan, S., & Dhir, A. (2021). Electronic government and corruption: Systematic literature review, framework, and agenda for future research. Technological Forecasting and Social Change, 167, 120737.
Kilic, Z., Vildan, E. Ş., Erceg, A., & Jablonski, S. (2019). A comparative analysis of E-Government services of Crotia, Poland and Turkey. International Journal of Ebusiness and Egovernment Studies, 11(2), 150-165.
Li, L. (2020, September). Macao government fights the COVID-19 epidemics with the help of e-Government and big data. In Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance (pp. 112-115).
Liu, K. & Tao, D. (2022). The roles of trust, personalization, loss of privacy, and anthropomorphism in public acceptance of smart healthcare services. Computers in Human Behavior. Volume 127.
Osman, I. H., & Zablith, F. (2020). Re-evaluating electronic government development index to monitor the transformation toward achieving sustainable development goals. Journal of Business Research, 131, 426-440.
Refiloe, D. & Noluntu, M. (2018). A Review of m-Government Maturity Models. International Journal Multimedia and Image Processing, Volume 8, Issue 1
Samuel, O. (2017). A Framework for Enhancing Government Service Delivery using Mobile Technologies: An African Countries Context. Doctoral Research Thesis. University of Cape Town.
Saunders, M, Lewis, Ph. & Thornhill, A. (2009). Research methods for business students. Fifth edition. Harlow: Pearson Education.
Saxena, S. (2017). Enhancing ICT infrastructure in public services Factors influencing m-government adoption in India. The Bottom Line. Vol. 30 No. 4, pp. 279-296.
Sultana, M., Ahlan, A., & Habibullah, M. (2016). A comprehensive adoption model of M.Government services among citizens in developing countries. Journal of Theoretical and Applied Information Technology. Vol.90. No.1.
Vaezi, R. (2021). Criticism of public administration and development management in Iran. Governance and Development Quarterly. Period 1. No. 1. [In Persian]
Wallang, M. (2018). Determinants that Influence Citizen's Usage of Different E-Government Services: A Malaysian Case Study. A thesis submitted for the degree of Doctor of Philosophy at The University of Queensland.
Wang, Ch., Teo, Th., & Liu, L. (2020). Perceived value and continuance intention in mobile government service in China. Elsevier Ltd...
Wirtz, B., Birkmeyer, S. & Langer, P. (2019). Citizens and mobile government: an empirical analysis of the antecedents and consequences of mobile government usage. International Review of Administrative Sciences. 0(0) 1–19.
Yaghoubi, N., Ebrahimpour, H. & Shakri, R. (2015). Providing a model of the needs of mobile government users in Iran, Public Administration, V. 8, No. 3. [In Persian].
Zukang, SH., Touré, H., & Gurría, A. (2011), M-Government: Mobile Technologies for Responsive Governments and Connected Societies, International Telecommunication
Websites:
National window of smart government services, https://my.gov.ir/. [In Persian]
Islamic Council Research Center, National Data and Information Management Law. https://rc.majlis.ir/fa/law/show/1753599. [In Persian] | ||
|
آمار تعداد مشاهده مقاله: 160 تعداد دریافت فایل اصل مقاله: 29 |
||