چارچوب سنجش میزان آمادگی پیاده سازی سیستم BPM درشرکت برق منطقه ای تهران

Abdullah S. Al-Mudimigh,(2007) The role and impact of
businessprocess managementin enterprise systems Implementation,
Business Process Management Journal Vol. 13 No. 6, 2007 pp. 866-
874q, Emerald Group Publishing Limited1463-7154, [online] available
from:
2. Al-Mashari M & Zairi M., (1999), BPR implementation process: and
analysis of key Success and failure factors. Business Process
Management Journal, Vol.5, No.1, pp. 87-112
3. Armistead, C. and Pritchard, P. (1999), “Strategic business process
management for organizational effectiveness”, Long Range Planning,
Vol. 32, pp. 96-106.
4. B.Mutschler , & M.Reichert,(2008), Workflow management versus
case handling: results from a controlled software experiment,
SESSION: Coordination models, languages and applications, Pages
82-89
5. Becker, J., Kugeler, M., and Rosemann, M. Process management: a
guide for the design of business processes Springer, Berlin; New York,
2003, pp. xv, 337.
6. Bingi, P., Sharma, M.K. and Godla, J.K. (1999), “Critical issues
affecting an ERP implementation”,Information Systems Management,
Summer.
7. Deming, W.E. (1982), Quality, Productivity, and Competitive Position,
MIT Center for Advanced Engineering Study, MIT Press, Cambridge,
MA.
8. Elzinga, D.J., Horak,T., Lee, C., and Bruner, C. 1995. Business
Process Management: Survey and Methodology. IEEE Transactions of
engineering Management. 42(2): 119-128.
9. Ewusi-Mensah, K. and Z. Przasnyski (1999). Factors Contributing to
the Abandonment of Information Systems Development Projects.
Journal of Information Technology, VOL9, pp.185-201.
10. Fiona Fui-Hoon Nah, Kathryn M. Zuckweiler, Janet Lee-Shang Lau:
ERP Implementation: Chief Information Officers' Perceptions of
Critical Success Factors. Int. J. Hum. Comput. Interaction 16(1): 5-22
(2003).
11. G.A. Rummler, A.P. Branch (2004). Business Process Management in
U.S. Firms Today. A study commissioned by Rummler-Brache Group.
March.
12. GARTNER 2007

13. Hammer M & Champy J. (1993), Re-engineering the Corporation: A
Manifesto for Business Revolution. London: Nicholas Brealey
14. Hammer, M. and Champy, J. (2001), Reengineering the Corporation:
A Manifesto for Business Revolution, updated and revised edition,
Harper Business, New York, NY.
15. Hammer, M. and Champy, J. (2001), Reengineering the Corporation:
A Manifesto for Business Revolution, updated and revised edition,
Harper Business, New York, NY.
16. Hill, J.B., Sinur, J., Flint, D. and Melenovsky, M.J. (2006), Gartner’s
Position on Business Process Management, Gartner, Stamford.
http://www.bptrends.com/publicationfiles
17. James F. Chang 2005, Business Process Management Systems:
Strategy and Implementation, Auerbach Publications. Page 2-3.
18. Jeston & Nelis,(2006) Business Process Management, Practical
Guidelines Successful Implementations. Available from:
http://www.IQPC%20Conference2006MayKey%20Note%20Presentati
on.com
19. Jeston & Nelis,(2006) Business Process Management, Practical
Guidelines Successful Implementations. Available from: http://www.
IQPC%20Conference-2006May-Key %20 Note %20 Presentation
20. Jeston, J. and Nelis, J. (2008), “High performance management
through management by process and leadership”, BPTrends, available
at: www.bptrends.com/search.cfm?keyword%¼22
highþperformanceþmanagement%22&go.x¼75&go.y¼5&gogo¼1
21. Parkes, A., (2002), Critical Success Factors in Workflow
Implementation. Proc 6th Pacific Asia Conference on Information
System (PACIS ,02), PP. 363-380
22. Pascal Ravesteyn, Surveying the critical success factors of BPMsystems
implementation (2010), Business Process Management
Journal Vol. 16 No. 3, q Emerald Group Publishing Limited, , pp.
492-507
23. Ravesteyn p. Versendaal J,(2007) Success Factor of Business Process
Management Systems Implementation, 18th Australasian Conference
on Information Systems 5-7 Dec 2007, Toowoomba.
24. Ravesteyn, J.P.P. (2007b), “Business process management systems:
hype or new paradigm,“paper presented at International Information
Management Association, Beijing, October.
25. Rosemann M, de Bruin T. (2004), Towards a BPM maturity model.
Available from: http://www.bptrends.com/publicationfiles.

26. Rosemann M, de Bruin T. (2005), Application of a holistic model for
determining BPM Maturity. [Online] Available from:
27. Schroeck Michael, (2006), IBM Business Consulting Services, BPM
Summit, “First Steps Toward BPM: The Who, Why, and How of
Initiating a Project,” Business Performance Management, February,
P.20.
28. Sendra, w., G.Gable, M. Rosemann and R. Smyth (2004), A Success
Model for Business Process.
29. Smith, H., & Fingar, P. (2003). IT doesn’t matter-Business processes
do Tampa. FL: Meghan-Kiffer Press.
30. Trkman, P., (2009) the critical success factors of business process
management, International Journal of Information Management. No.
of Pages10.[online] available from:
31. van der Aalst, W.M.P., ter Hofstede, A.H.M. and Weske, M. (2003),
“Business process management: a survey”, paper presented at Business
Process Management, Eindhoven.
32. www.elsevier.com/locate/ijinfomgt/10.1016/j.ijinfomgt.2009.07.003
33. www.emeraldinsight.com/1463-7154.htm
٣۴ . حافظ نیا، محمدرضا ( 1377 ): مقدمه ای بر روش تحقیق در علوم انسانی، تهران، انتشارات
سمت.