طراحی مدل خرید مشتریان از فروشگاه‌های هوشمند در ایام کرونا با تأکید بر هوش مصنوعی

http://dx. doi. org/10. 22054/IMS. 2019. 45327. 1568

http://dx. doi. org/10. 22054/IMS. 2020. 47090. 1606

Adapa, S. , Fazal-e-Hasan, S. M. , Makam, S. B. , Azeem, M. M. , Mortimer, G. (2020). Examining the antecedents and consequences of perceived shopping value through smart retail technology. Journal of Retailing and Consumer Services. 52-10190. https://doi. org/10. 1016/j. jretconser.

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Cardenas, J. C. , Lanas, J. G. , Galarza, C. R. (2021). Drivers of technology readiness and motivations for consumption in explaining the tendency of consumers to use technology-based services. Journal of Business Research. 122-217225. https://doi. org/10. 1016/j. jbusres. 2020. 08. 054.

Chang, Y. , Chen, J. (2021). What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness. Journal of Retailing and Consumer Services. 58-102325. https://doi. org/10. 1016/j. jretconser. 2020. 102325.

Chen, C. , White, C. , Hsieh, Y. (2020). The role of consumer participation readiness in automated parcel station usage intentions. Journal of Retailing and Consumer Services. 54-102063. https://doi. org/10. 1016/j. jretconser. 2020. 102063.

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Fazal-e-Hasan, S. M. , Amrollahi, A. , Mortimer, G. , Adapa, S. , Makam, S. B. (2021). Computer in Human Behavior. 117-106622. https://doi. org/10. 1016/j. chb. 2020. 106622.

Fu (Fred), J. R. , Lu, I. W. , Chen, J. H. F. , Farn, C. K. (2020). the willingness to accept suggestions and recommendations from social media members before making purchase decisions. International Journal of Information Management. 54-102189. https://doi. org/10. 1016/j. ijinfomgt. 2020. 102189.

Gong, T. , Wang, C. Y. , Lee, K. (2021). Effects of characteristics of in-store retail technology on customer citizenship behavior. Journal of Retailing and Consumer Services. 102488. https://doi. org/10. 1016/j. jretconser. 2021. 102488.

Holdack, E. , Stoyanov, K. L. , Fromme, H. F. (2020). The role of perceived enjoyment and perceived in formativeness in assessing the acceptance of AR wearables. Journal of Retailing and Consumer Services. 102259. https://doi. org/10. 1016/j. jretconser. 2020. 102259.

 Izuagbe, R. , Ibrahim, N. A. , Ogiamien, L. O. , Olawoyin, O. R. , Nwokeoma, N. M. , Ilo, P. I. , Osayande, O. (2019). Effect of perceived ease of use on librarians' e-skills: Basis for library technology acceptance intention. Library and Information Science Research. 100969. https://doi. org/10. 1016/j. lisr. 2019. 100969.

Jabeen, G. , Ahmad, M. , Zhang, Q. (2021). Perceived critical factors affecting consumers’ intention to purchase renewable generation technologies: Rural-urban heterogeneity. Energy. 218-119494. https://doi. org/10. 1016/j. energy. 2020. 119494.

Jain, N. , K. , Gajjar, H. , Shah, B. J. (2020). Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience. Journal of Retailing and Consumer Services. 102360. https://doi. org/10. 1016/j. jretconser. 2020. 102360.

Li, X. , Zhao, X. , Xu, W. , Pu, W. (2020). Measuring ease of use of mobile applications in e-commerce retailing from the perspective of consumer online shopping behavior patterns. Journal of Retailing and Consumer Services 55-102093. https://doi. org/10. 1016/j. jretconser. 2020. 102093.

Ling, H. C. , Chen, H. R. , Ho, K. K. W. , Hsiao, K. L. (2020). Exploring the factors affecting customers’ intention to purchase a smart speaker. Journal of Retailing and Consumer Services. 102331. https://doi. org/10. 1016/j. jretconser. 2020. 102331.

Mustak, M. , Salminen, J. , Ple, L. , Wirtz, J. (2020). Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agenda. Journal of Business Research. 389404. https://doi. org/10. 1016/j. jbusres. 2020. 10. 044.

Nayal, P. , Pandey, N. , Paul, J. (2021). Examining m-coupon redemption intention among consumers: A moderated moderated-mediation and conditional model. International Journal of Information Management. 57-102288. https://doi. org/10. 1016/j. ijinfomgt. 2020. 102288.

Pal, D. & Vanijja, V. (2020). Perceived Usability Evaluation of Microsoft Teams as an Online Learning Platform During COVID-19 using System Usability Scale and Technology Acceptance Model in India. Children and Youth Services Review. 105535. https://doi. org/10. 1016/j. childyouth. 2020. 105535.

Pantano, E. & Pizzi, G. (2020). Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis. Journal of Retailing and Consumer Services. 55-102096. https://doi. org/10. 1016/j. jretconser. 2020. 102096.

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Pillai, R. , Sivathanu, B. , Dwivedi, Y. K. (2020). Shopping intention at AI-powered automated retail stores (AIPARS). Journal of Retailing and Consumer Services. 57-102207. https://doi. org/10. 1016/j. jretconser. 2020. 102207.

Plumed, F. M. , Gomez, E. , Orallo, J. H. (2021). Futures of artificial intelligence through technology readiness levels. Telematics and Informatics. 58-101525. https://doi. org/10. 1016/j. tele. 2020. 101525.

Qasem, Z. (2021). The effect of positive TRI traits on centennials adoption of try-on technology in the context of E-fashion retailing. International Journal of Information Management. 56-102254. https://doi. org/10. 1016/j. ijinfomgt. 2020. 102254.

Ratan, R. , Earle, K. , Rosenthal, S. , Chen, V. H. H. , Andrew, G. , Goggin, G. , Stevens, H. , Li, B. , Lee, K. M. (2021). The (digital) medium of mobility is the message: Examining the influence of e-scooter mobile app perceptions on e-scooter use intent. Computers in Human Behavior Reports. 3-100076. https://doi. org/10. 1016/j. chbr. 2021. 100076.

Roy, S. K. , Balaji, M. S. , Nguyen, B. (2020). Consumer-computer interaction and in-store smart technology (IST) in the retail industry: the role of motivation, opportunity, and ability. Journal of Marketing Management. 1472-1376. https://www. tandfonline. com/loi/rjmm20.

Shankar, V. , Douglass, T. Hennessey, J. , Kalyanam, K. , Setia, P. , Golmohammadi, A. , Tirunillai, S. , Bull, J. S. , Waddoups, R. (2020). How Technology is Changing Retail. Journal of Retailing. https://doi. org/10. 1016/j. jretai. 2020. 10. 006.

Sicari, S. , Rizzardi, A. , Porisini, A. C. (2020). 5G in the internet of things era: An overview on security and privacy. Journal of Computer Networks. 179-107345. https://doi. org/10. 1016/j. comnet. 2020. 107345.

Singh, S. , Singh, N. , Kalinic, Z. , Francisco J. , Cabanillas, L. (2020). Assessing determinants influencing continued use of live streaming services:an extended perceived value theory of streaming addiction. Expert Systems with Applications. 114211. https://doi. org/10. 1016/j. eswa. 2020. 11424.

Todisco, L. , Tomo, A. , Canonico, P. , Mangia, G. , Sarnacchiaro, P. (2020). Exploring social media usage in the public sector: Public employees' perceptions of ICT's usefulness in delivering value added. Socio-Economic Planning Sciences. 102404. https://doi. org/10. 1016/j. seps. 2020. 10085.

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Van Esch, P. , Cui, Y. , Jain, S. P. (2020). Stimulating or Intimidating: The Effect of AI-Enabled In-Store Communication on Consumer Patronage Likelihood. Journal of Advertizing. https://doi. org/10. 1080/00913367. 2020. 1832939.

Venkatesh, V. , Morris, M. G. , Davis, G. B. , Davis, F. D. (2003). User Acceptance of Information Technology: Toward A Unified View. MIS Quarterly. 425-478. https://doi. org/10. 2307/30036540.

Yan, L. Y. , Tan, G. W. H, Loh, X. M. , Hew, J. J. , Ooi, K. B. (2021). QR code and mobile payment: The disruptive forces in retail. Journal of Retailing and Consumer Services. 58-102300. https://doi. org/10. 1016/j. jretconser. 2020. 102300.

You, Y. , He, Y. , Chen, Q. , Hu, M. (2021). The interplay between brand relationship norms and ease of sharing on electronic word-of-mouth and willingness to pay. Information & Management. 58-103410. https://doi. org/10. 1016/j. im. 2020. 103410.

References [In Persian]

Bakhshandeh, G. , Ghashghayi, S. (2020). TheModel of theInfluential factors on the Intention of Women toPurchaseClothing from Online Stores. BI Management Studies. 8 (31), 185-204. http://dx. doi. org/10. 22054/IMS. 2019. 45327. 1568 [In Persian]

Rahimiaghdam, S. , Fazlzadeh, A. , Ebrahimiaghdam, N. (2020). The Impact of Assurance Strategies on Online Purchase Intonation by Mediating Role of Trust in online Stores. BI Management Studies. 8 (32), 117-146. http://dx. doi. org/10. 22054/IMS. 2020. 45974. 1580. [In Persian]

Mohammadi, F. , Yazdani, H. , Adibzadeh, M. (2020). A Meta-Analysis of Online Shopping Studies: Review and Synthesis Online sShopping Studies Results. BI Management Studies. 8 (33), 101-142. http://dx. doi. org/10. 22054/IMS. 2020. 47090. 1606 [In Persian]