مدلی برای پذیرش بانکداری الکترونیکی با در نظر گرفتن عامل اعتماد مشتریان

دهقانان، ح. ؛ شاه‌محمدی، ن. (2013). شناسایی و رتبه‌بندی عوامل مؤثر بر قصد استفاده از موبایل بانک. مطالعات مدیریت فناوری اطلاعات، 1(4), 65-86.‎

موحدی، م. ؛ عابسی، م. (1382). نگاهی به معرفی، بررسی و اصلاح مدل پذیرش فنّاوری (TAM). با توجه به شرایط ایران. اولین کنفرانس بین المللی مدیریت.

Aboelmaged, M. (2010). Predicting e-procurement adoption in a developing country: an empirical integration of technology acceptance model and theory of planned behaviour. Industrial Management & Data Systems, 110(3), 392-414.

Ajzen, I. (1991). The theory of planned behavior. Organizational behavior and human decision processes, 50(2), 179-211.

Al-hawari, M. (2006). The Impact of automated service quality on Financial Performance and the mediating role of customer retention. Journal of Financial Service Marketing, 10 (3), 228-243.

Al-Somali, S. A. Gholami, R. & Clegg, B. (2009). An investigation into the acceptance of online banking in Saudi Arabia. Technovation, 29(2), 130-141.

Amalnick,M. (1386). Organization Critical success factors in the adoption of e-banking. 24-25. (in persian)

Sukkar, A. A. & Hasan, H. (2005). Toward a model for the acceptance of internet banking in developing countries. Information Technology for Development, 11(4), 381-398.

Anderson, J. C. & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411.

Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340.

Eriksson, K. Kerem, K. & Nilsson, D. (2005). Customer acceptance of internet banking in Estonia. International journal of bank marketing, 23(2), 200-216.

Foon, Y. S. & Fah, B. C. Y. (2011). Internet banking adoption in Kuala Lumpur: an application of UTAUT model. International Journal of Business and Management, 6(4), 161.

Fishbein, M. & Ajzen, I. (1977). Belief, attitude, intention, and behavior: An introduction to theory and research.

Gefen, D. “Customer Loyalty in E-commerce”, Journal of the Association for Information Systems, No. 3, pp. 27-51, (2002).

Gikandi, J. W. & Bloor, C. (2010). Adoption and effectiveness of electronic banking in Kenya. Electronic commerce research and applications, 9(4), 277-282.

Goi, C. L. (2015). Factors influence development of E-banking in Malaysia. The Journal of Internet Banking and Commerce, 2006.

hassani, F. (1386). The study of E-banking situation in Iran. Journal of the National Trust. (in persian)

Hassanuddin, N. A. Abdullah, Z. Mansor, N. & Hassan, N. H. (2012). Acceptance towards the use of internet banking services of cooperative bank. International Journal of Academic Research in Business and Social Sciences, 2(3), 135.

Karjaluoto, H. Mattila, M. & Pento, T. (2002). Factors underlying attitude formation towards online banking in Finland. International journal of bank marketing, 20(6), 261-272.

Kohiesfahani. (1386). Solutions for e-banking culture in Iran. Secretariat of making Culture of e-banking. (in persian)

Lee, M. C. (2009). Predicting and explaining the adoption of online trading: An empirical study in Taiwan. Decision Support Systems, 47(2), 133-142.

Lin, H.F. (2011). An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust. International journal of information management, 31(3), 252-260.

Lu, Y. Cao, Y. Wang, B. & Yang, S. (2011). A study on factors that affect users’ behavioral intention to transfer usage from the offline to the online channel. Computers in Human Behavior, 27(1), 355-364.

Momeni, M. & Ghayomi, A. (1386). Statistical data analysis by using SPSS (Vol. 1): ketab nou. (in persian)

Moss, S. Prosser, H. Costello, H. Simpson, N. Patel, P. Rowe, S... . Hatton, C. (1998). Reliability and validity of the PAS‐ADD Checklist for detecting psychiatric disorders in adults with intellectual disability. Journal of Intellectual Disability Research, 42(2), 173-183.

Nasri, W. & Charfeddine, L. (2012). Factors affecting the adoption of Internet banking in Tunisia: An integration theory of acceptance model and theory of planned behavior. The Journal of High Technology Management Research, 23(1), 1-14.

Pandey, P. Mayya, S. & Joshi, H. (2015). Internet Banking Adoption: An Observation on public sector bank customers of urban area of Udupi district, Karnataka, India. Research Journal of Management Sciences, 4(5), 6-14.

Pikkarainen, T. Pikkarainen, K. Karjaluoto, H. & Pahnila, S. (2004). Consumer acceptance of online banking: an extension of the technology acceptance model. Internet research, 14(3), 224-235.

Riemenschneider, C. K. Harrison, D. A. & Mykytyn, P. P. (2003). Understanding IT adoption decisions in small business: integrating current theories. Information & management, 40(4), 269-285.

Safeena, R. Date, H. & Kammani, A. (2011). Internet Banking Adoption in an Emerging Economy: Indian Consumer's Perspective. Int. Arab J. e-Technol. 2(1), 56-64.

Sathye, M. (1999). Adoption of Internet banking by Australian consumers: an empirical investigation. International Journal of bank marketing, 17(7), 324-334.

Suh, B. & Han, I. (2003). Effect of trust on customer acceptance of Internet banking. Electronic Commerce research and applications, 1(3), 247-263.

https://www.statista.com/statistics/369333/number-ecommerce-transactions-worldwide/

www.statista.com/statistics/369333/number-ecommerce-transactions-worldwide

Yoon, C. (2010). Antecedents of customer satisfaction with online banking in China: The effects of experience. Computers in Human Behavior, 26(6), 1296-1304.

Yousafzai, S. Pallister, J. & Foxall, G. (2009). Multi-dimensional role of trust in Internet banking adoption. The Service Industries Journal, 29(5), 591-605.

Zahid, N. Mujtaba, A. & Riaz, A. (2010). Consumer acceptance of online banking. European Journal of Economics, Finance and Administrative Sciences, 27(1), 2010.

دهقانان، ح. ؛ شاه‌محمدی، ن. (2013). شناسایی و رتبه‌بندی عوامل مؤثر بر قصد استفاده از موبایل بانک. مطالعات مدیریت فناوری اطلاعات، 1(4), 65-86.‎

موحدی، م. ؛ عابسی، م. (1382). نگاهی به معرفی، بررسی و اصلاح مدل پذیرش فنّاوری (TAM). با توجه به شرایط ایران. اولین کنفرانس بین المللی مدیریت.

Aboelmaged, M. (2010). Predicting e-procurement adoption in a developing country: an empirical integration of technology acceptance model and theory of planned behaviour. Industrial Management & Data Systems, 110(3), 392-414.

Ajzen, I. (1991). The theory of planned behavior. Organizational behavior and human decision processes, 50(2), 179-211.

Al-hawari, M. (2006). The Impact of automated service quality on Financial Performance and the mediating role of customer retention. Journal of Financial Service Marketing, 10 (3), 228-243.

Al-Somali, S. A. Gholami, R. & Clegg, B. (2009). An investigation into the acceptance of online banking in Saudi Arabia. Technovation, 29(2), 130-141.

Amalnick,M. (1386). Organization Critical success factors in the adoption of e-banking. 24-25. (in persian)

Sukkar, A. A. & Hasan, H. (2005). Toward a model for the acceptance of internet banking in developing countries. Information Technology for Development, 11(4), 381-398.

Anderson, J. C. & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411.

Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340.

Eriksson, K. Kerem, K. & Nilsson, D. (2005). Customer acceptance of internet banking in Estonia. International journal of bank marketing, 23(2), 200-216.

Foon, Y. S. & Fah, B. C. Y. (2011). Internet banking adoption in Kuala Lumpur: an application of UTAUT model. International Journal of Business and Management, 6(4), 161.

Fishbein, M. & Ajzen, I. (1977). Belief, attitude, intention, and behavior: An introduction to theory and research.

Gefen, D. “Customer Loyalty in E-commerce”, Journal of the Association for Information Systems, No. 3, pp. 27-51, (2002).

Gikandi, J. W. & Bloor, C. (2010). Adoption and effectiveness of electronic banking in Kenya. Electronic commerce research and applications, 9(4), 277-282.

Goi, C. L. (2015). Factors influence development of E-banking in Malaysia. The Journal of Internet Banking and Commerce, 2006.

hassani, F. (1386). The study of E-banking situation in Iran. Journal of the National Trust. (in persian)

Hassanuddin, N. A. Abdullah, Z. Mansor, N. & Hassan, N. H. (2012). Acceptance towards the use of internet banking services of cooperative bank. International Journal of Academic Research in Business and Social Sciences, 2(3), 135.

Karjaluoto, H. Mattila, M. & Pento, T. (2002). Factors underlying attitude formation towards online banking in Finland. International journal of bank marketing, 20(6), 261-272.

Kohiesfahani. (1386). Solutions for e-banking culture in Iran. Secretariat of making Culture of e-banking. (in persian)

Lee, M. C. (2009). Predicting and explaining the adoption of online trading: An empirical study in Taiwan. Decision Support Systems, 47(2), 133-142.

Lin, H.F. (2011). An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust. International journal of information management, 31(3), 252-260.

Lu, Y. Cao, Y. Wang, B. & Yang, S. (2011). A study on factors that affect users’ behavioral intention to transfer usage from the offline to the online channel. Computers in Human Behavior, 27(1), 355-364.

Momeni, M. & Ghayomi, A. (1386). Statistical data analysis by using SPSS (Vol. 1): ketab nou. (in persian)

Moss, S. Prosser, H. Costello, H. Simpson, N. Patel, P. Rowe, S... . Hatton, C. (1998). Reliability and validity of the PAS‐ADD Checklist for detecting psychiatric disorders in adults with intellectual disability. Journal of Intellectual Disability Research, 42(2), 173-183.

Nasri, W. & Charfeddine, L. (2012). Factors affecting the adoption of Internet banking in Tunisia: An integration theory of acceptance model and theory of planned behavior. The Journal of High Technology Management Research, 23(1), 1-14.

Pandey, P. Mayya, S. & Joshi, H. (2015). Internet Banking Adoption: An Observation on public sector bank customers of urban area of Udupi district, Karnataka, India. Research Journal of Management Sciences, 4(5), 6-14.

Pikkarainen, T. Pikkarainen, K. Karjaluoto, H. & Pahnila, S. (2004). Consumer acceptance of online banking: an extension of the technology acceptance model. Internet research, 14(3), 224-235.

Riemenschneider, C. K. Harrison, D. A. & Mykytyn, P. P. (2003). Understanding IT adoption decisions in small business: integrating current theories. Information & management, 40(4), 269-285.

Safeena, R. Date, H. & Kammani, A. (2011). Internet Banking Adoption in an Emerging Economy: Indian Consumer's Perspective. Int. Arab J. e-Technol. 2(1), 56-64.

Sathye, M. (1999). Adoption of Internet banking by Australian consumers: an empirical investigation. International Journal of bank marketing, 17(7), 324-334.

Suh, B. & Han, I. (2003). Effect of trust on customer acceptance of Internet banking. Electronic Commerce research and applications, 1(3), 247-263.

https://www.statista.com/statistics/369333/number-ecommerce-transactions-worldwide/

www.statista.com/statistics/369333/number-ecommerce-transactions-worldwide

Yoon, C. (2010). Antecedents of customer satisfaction with online banking in China: The effects of experience. Computers in Human Behavior, 26(6), 1296-1304.

Yousafzai, S. Pallister, J. & Foxall, G. (2009). Multi-dimensional role of trust in Internet banking adoption. The Service Industries Journal, 29(5), 591-605.

Zahid, N. Mujtaba, A. & Riaz, A. (2010). Consumer acceptance of online banking. European Journal of Economics, Finance and Administrative Sciences, 27(1), 2010.

دهقانان، ح. ؛ شاه‌محمدی، ن. (2013). شناسایی و رتبه‌بندی عوامل مؤثر بر قصد استفاده از موبایل بانک. مطالعات مدیریت فناوری اطلاعات، 1(4), 65-86.‎

موحدی، م. ؛ عابسی، م. (1382). نگاهی به معرفی، بررسی و اصلاح مدل پذیرش فنّاوری (TAM). با توجه به شرایط ایران. اولین کنفرانس بین المللی مدیریت.

Aboelmaged, M. (2010). Predicting e-procurement adoption in a developing country: an empirical integration of technology acceptance model and theory of planned behaviour. Industrial Management & Data Systems, 110(3), 392-414.

Ajzen, I. (1991). The theory of planned behavior. Organizational behavior and human decision processes, 50(2), 179-211.

Al-hawari, M. (2006). The Impact of automated service quality on Financial Performance and the mediating role of customer retention. Journal of Financial Service Marketing, 10 (3), 228-243.

Al-Somali, S. A. Gholami, R. & Clegg, B. (2009). An investigation into the acceptance of online banking in Saudi Arabia. Technovation, 29(2), 130-141.

Amalnick,M. (1386). Organization Critical success factors in the adoption of e-banking. 24-25. (in persian)

Sukkar, A. A. & Hasan, H. (2005). Toward a model for the acceptance of internet banking in developing countries. Information Technology for Development, 11(4), 381-398.

Anderson, J. C. & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411.

Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340.

Eriksson, K. Kerem, K. & Nilsson, D. (2005). Customer acceptance of internet banking in Estonia. International journal of bank marketing, 23(2), 200-216.

Foon, Y. S. & Fah, B. C. Y. (2011). Internet banking adoption in Kuala Lumpur: an application of UTAUT model. International Journal of Business and Management, 6(4), 161.

Fishbein, M. & Ajzen, I. (1977). Belief, attitude, intention, and behavior: An introduction to theory and research.

Gefen, D. “Customer Loyalty in E-commerce”, Journal of the Association for Information Systems, No. 3, pp. 27-51, (2002).

Gikandi, J. W. & Bloor, C. (2010). Adoption and effectiveness of electronic banking in Kenya. Electronic commerce research and applications, 9(4), 277-282.

Goi, C. L. (2015). Factors influence development of E-banking in Malaysia. The Journal of Internet Banking and Commerce, 2006.

hassani, F. (1386). The study of E-banking situation in Iran. Journal of the National Trust. (in persian)

Hassanuddin, N. A. Abdullah, Z. Mansor, N. & Hassan, N. H. (2012). Acceptance towards the use of internet banking services of cooperative bank. International Journal of Academic Research in Business and Social Sciences, 2(3), 135.

Karjaluoto, H. Mattila, M. & Pento, T. (2002). Factors underlying attitude formation towards online banking in Finland. International journal of bank marketing, 20(6), 261-272.

Kohiesfahani. (1386). Solutions for e-banking culture in Iran. Secretariat of making Culture of e-banking. (in persian)

Lee, M. C. (2009). Predicting and explaining the adoption of online trading: An empirical study in Taiwan. Decision Support Systems, 47(2), 133-142.

Lin, H.F. (2011). An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust. International journal of information management, 31(3), 252-260.

Lu, Y. Cao, Y. Wang, B. & Yang, S. (2011). A study on factors that affect users’ behavioral intention to transfer usage from the offline to the online channel. Computers in Human Behavior, 27(1), 355-364.

Momeni, M. & Ghayomi, A. (1386). Statistical data analysis by using SPSS (Vol. 1): ketab nou. (in persian)

Moss, S. Prosser, H. Costello, H. Simpson, N. Patel, P. Rowe, S... . Hatton, C. (1998). Reliability and validity of the PAS‐ADD Checklist for detecting psychiatric disorders in adults with intellectual disability. Journal of Intellectual Disability Research, 42(2), 173-183.

Nasri, W. & Charfeddine, L. (2012). Factors affecting the adoption of Internet banking in Tunisia: An integration theory of acceptance model and theory of planned behavior. The Journal of High Technology Management Research, 23(1), 1-14.

Pandey, P. Mayya, S. & Joshi, H. (2015). Internet Banking Adoption: An Observation on public sector bank customers of urban area of Udupi district, Karnataka, India. Research Journal of Management Sciences, 4(5), 6-14.

Pikkarainen, T. Pikkarainen, K. Karjaluoto, H. & Pahnila, S. (2004). Consumer acceptance of online banking: an extension of the technology acceptance model. Internet research, 14(3), 224-235.

Riemenschneider, C. K. Harrison, D. A. & Mykytyn, P. P. (2003). Understanding IT adoption decisions in small business: integrating current theories. Information & management, 40(4), 269-285.

Safeena, R. Date, H. & Kammani, A. (2011). Internet Banking Adoption in an Emerging Economy: Indian Consumer's Perspective. Int. Arab J. e-Technol. 2(1), 56-64.

Sathye, M. (1999). Adoption of Internet banking by Australian consumers: an empirical investigation. International Journal of bank marketing, 17(7), 324-334.

Suh, B. & Han, I. (2003). Effect of trust on customer acceptance of Internet banking. Electronic Commerce research and applications, 1(3), 247-263.

https://www.statista.com/statistics/369333/number-ecommerce-transactions-worldwide/

www.statista.com/statistics/369333/number-ecommerce-transactions-worldwide

Yoon, C. (2010). Antecedents of customer satisfaction with online banking in China: The effects of experience. Computers in Human Behavior, 26(6), 1296-1304.

Yousafzai, S. Pallister, J. & Foxall, G. (2009). Multi-dimensional role of trust in Internet banking adoption. The Service Industries Journal, 29(5), 591-605.

Zahid, N. Mujtaba, A. & Riaz, A. (2010). Consumer acceptance of online banking. European Journal of Economics, Finance and Administrative Sciences, 27(1), 2010.